Health and Human Services

Human Services

How GIS is Used

The following core human services functions can be enhanced using GIS technology.

Policy Development
& Eligibility
& Referral

Case Management

GIS supports service coordination by providing tools for data sharing and analysis that can be used by a variety of stakeholders across different organizations. Human services organizations use GIS to track performance, analyze multiple datasets, and make decisions on resource allocation to respond to the human services needs of the community. GIS also assists in fraud detection by tracking the use of resources by recipients and vendors operating within human service programs.

Policy Development

GIS visualizes human services data over time to assist with making policy decisions, setting goals, and evaluating outcomes by linking health data with socio-demographic, environmental, administrative, and healthcare and services infrastructure.

Assessment and Eligibility

Human services organizations must determine intake eligibility and conduct assessments of the need for services, propose intervention strategies that are realistic and achievable, and monitor progress and results.

Community health and mental health centers utilize GIS for case management to track utilization of services by individuals, understand where individuals are seeking treatment, and identify gaps in human services being provided to individuals.

Information and Referral

Mental health services and substance abuse treatment facilities utilize GIS-based service locators help to inform the public of available resources and provide a method for social workers in the field to collecting data, managing cases, and documenting findings to assess the effectiveness of services.


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