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Technical Support

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Helping Our Customers Achieve Their Goals

At Esri, it's not just about creating and selling software. We are committed to supporting our customers during their implementation and beyond.

Technical Support analysts must quickly and effectively respond to a user's request for help, whether by phone or e-mail. This frontline support position requires strong technical skills as well as the desire to help our users achieve their goals. Esri customers perform critical tasks in our society, and your work to help them solve their problems and reduce their downtime can have a far-reaching impact.

Many members of the Technical Support team are specialists who focus on specific aspects of Esri's rich product line. There are also entry-level positions that do not require prior knowledge of GIS. Esri provides ongoing training so you can further develop your GIS knowledge and skills.

If you have strong communication and problem solving skills, there may be a role for you. Join Technical Support and help organizations use GIS to its full potential.

Related Article

See also an interview with Developer Technical Lead Denise King: "Opportunities for Growth: Keep work interesting for Esri employees."

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Aaron

My work helps Esri customers make effective decisions.

Aaron

Support Analyst

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