Extended Support Programs
Esri extended support comprises flexible programs that provide personal attention to your needs and, when combined with core support, offer you the highest level of assistance possible.
Enterprise GIS Trends
An enterprise GIS provides broad access to geospatial data and applications throughout the organization.
The components of the Enterprise Advantage Program are organized to provide you with
Personal attention to your needs: Your technical advisor acts as your advocate within Esri, providing you with a personal level of attention and priority.
Assistance in outlining your vision, objectives, and essential extended support requirements: Develop and implement a work plan to meet your business and technical objectives in collaboration with your account manager and technical advisor as well as key Esri technical and industry representatives.
An adjustable level of support services: The program’s flexible configuration enables you to incrementally access premium support, training, or consulting support when you need them.
Visibility into Esri enterprise GIS strategy and technology development plans: Stay current with Esri enterprise technology topics and best practices.
Technical Advisor
Your assigned technical advisor will become familiar with your Esri products, release levels, applications, computing platforms, and GIS-related issues. Your technical advisor, in coordination with your account manager, will be available to
Flexible Access to Support, Training, and Services
The program provides you a flexible means to acquire focused consulting support, Premium Support Services, and training in support of defined objectives, as described here:
| Consulting Support Review of technology strategy, systems design, non-production prototyping, and other general technical consulting support activities. |
| Annual Unlimited Premium Support |
| Instructor-Led Training …at an Esri facility or in an online classroom. |
| On-Site or Private Esri Site Training Event |
| Coaching Services |
| Virtual Campus Annual User License |
| Developer Summit Registration |
| Related Esri travel and per diem expenses |
Offerings above may be added or removed from time to time in conformance with the Enterprise Advantage Program requirements.
Annual Account and GIS Strategy Review
A key component of the Enterprise Advantage Program is a one-day annual account planning or review meeting conducted at an Esri office and attended by key Esri technical and industry representatives. The objective of the session is to define or review a high-level work program involving your organization's key stakeholders. Typically, the work program would outline targeted objectives, proposed activities, and associated planned learning and services credit usage.
Technical Advisory: Your technical advisor does not act as a single point of contact within Esri or as a substitute for standard support services. He or she will advise and guide you on a strategic level and act as a technical advocate when you engage Premium Support. You will continue to have access to your standard software support process as well as to your account manager or other Esri representatives for other needs.
Consulting Support: The Enterprise Advantage Program is not designed for Esri to provide project-specific consulting services. The program provides general technical advisory and consulting support, but project-related activities that require Esri Professional Services support will be scoped, budgeted, and scheduled separately.