NSS Speaker

nss speaker

Caroline Thomas Jacobs

Chief, Response Systems Integration Branch Response Section
California Governor’s Office of Emergency Services

In May 2014, Caroline joined Cal OES to support OES's challenging yet exciting efforts to coordinate information sharing technologies and enhance response operational capabilities. As the Chief of the Response Systems Integration Branch, Caroline leads the strategic direction, operations, and standardization of emergency management technologies. With the responsibility to deploy innovative technologies that enhance tactical and strategic decision-making processes and provide real-time situational awareness for emergency responders, Caroline supervises Cal OES’s geographic information system and supportive technologies to ensure Cal OES maintains robust and resilient response operations. Caroline also serves as the Co-chair of the Information Sharing Subcommittee for the California Cybersecurity Task Force.

Caroline began her career in Silicon Valley with Apple, Inc. As a member of the start-up team for Apple's Retail Division, she was responsible for developing Apple’s Worldwide Genius Bar Services, including designing and implementing all policies, procedures and technology infrastructure for the first 250 stores across North America, Europe and Asia. In 2007 Caroline left the technology sector to focus her talents and energy on serving her community. She worked with emergency responders at the local, regional and state-level to identify and prioritize capability gaps and technology requirements to inform decision-makers on policy and investment strategies. In the Bay Area, Caroline played a central role in completing the Bay Area’s Regional Logistics Plan and Critical Lifeline Workshops, and was the Exercise Director for the Bay Area’s inaugural, region-wide “Yellow Command” EOC annual exercise.

In her spare time, Caroline serves as an active member of the Contra Costa County Search & Rescue Team where she is a certified Search Manager, coordinates the team’s integration of technology into search operations, and oversees the team's Training Division as a member of Command Staff.