Frequently Asked Questions

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About the Program

Can multiple departments within a jurisdiction apply for the grant?

Yes. The grant is designed to support the independent workloads of both the organization and departmental goals.

How do I apply?

Please apply via the online grant application.

What is the value of the grant?

One hundred state, regional, or local governments within the United States will be awarded with Esri software, technical support, and training grants with a total value of up to $450,000 for all grants.

When is the deadline?

The official deadline for all submissions is 5:00 p.m. (Pacific time), November 11, 2010.

When will the grant winners be announced?

Awards will be announced December 15, 2010, via the Esri grant Web site.

Software

What is ArcLogistics?

ArcLogistics is a software solution for fleet route planning. With ArcLogistics, you can produce optimized routes and solve sophisticated multidimensional scheduling problems for your fleet. ArcLogistics goes well beyond finding the shortest path between a set of stops by incorporating driver and vehicle costs, capacity, schedules, and street networks into a solution. ArcLogistics benefits governments through the reduction of fleet-related expenses including fuel, maintenance, additional capital investment, and route planning time. Service is improved to the constituents with improved on-time performance resulting from using accurate and optimal routes.

For more information on ArcLogistics, visit www.esri.com/arclogistics.

What advantages can I expect by using ArcLogistics?

• Cost reductions are realized related to employee overtime, vehicle use, and fuel consumption. Minimize mileage and overtime and reduce time spent planning routes.
• Efficiency is found through generating optimized routes in shorter amounts of time. You can serve more customers with the same fleet, easily respond to same-day requests, reduce cycle time, and lower the driver–dispatcher ratio.
• Improved customer service is gained from offering tighter time windows and improved on-time performance to your customers. Tighter time windows help you keep the promise of on-time performance that establishes a good reputation to retain customers.

Who is ArcLogistics designed to help?

ArcLogistics gives the biggest benefit to companies that have the following characteristics:

• From 1 to 50 vehicles per dispatcher or route planner
• Multiple stops required per day
• Dynamic schedules (Every day is different.)
• Product or service deliveries
• Mobile assets
• A need for scheduling changes, improving customer service, and reducing expenses and emissions

Route planners and dispatchers benefit: ArcLogistics doesn't replace the knowledge of the route planner or dispatcher; it empowers these professionals to see all the factors involved in generating schedules and routes, apply company-specific knowledge, and create optimal and workable solutions.
Management benefits: ArcLogistics can generate daily route reports and help managers review route adherence. Optimized routing means that vehicles are used more efficiently, overtime is kept in check, and overall operations costs are reduced. Our customers typically report that the return on investment for ArcLogistics begins within weeks of implementation.
Drivers benefit: Realistic routes consider the capacity of their vehicles and the amount of time they need at each stop, as well as safe directions provided by detailed manifests or in the vehicle with ArcLogistics Navigator.
Customers and constituents benefit: They engage with organizations that are consistent, on time, and efficient.

What fleet sizes does ArcLogistics support?

ArcLogistics is most effective in routing 1 to 50 vehicles per dispatcher or location.

How many capacities can I use in creating my routes?

When you generate routes, you have five capacities that help you create the optimum solution:

• Weight
• Volume
• Number of orders
• Two customizable capacities to fit your business needs

Can ArcLogistics import orders from my existing database or work order system?

Yes. ArcLogistics imports any ODBC database as well as many common file formats including Microsoft Excel.

Does this grant include ArcLogistics 9.3?

No. This grant is for the cloud-based (software + services) version of ArcLogistics. We are not awarding ArcLogistics 9.3 desktop.

What are the system requirements for ArcLogistics?

To see some of the minimal system requirements, visit system requirements.

Is technical support included with the grant?

Yes, if selected as a grant recipient you have unlimited access to technical support. You can log incidents via phone, email, and now chat, http://support.esri.com/en/.  

Contacts

Questions regarding the grant?

Please contact the government grant coordinator at 909-793-2853, extension 1-3910, or govgrants@esri.com.