Frequently Asked Questions

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How are upgrades and patches delivered?

During the term of the Enterprise License Agreement, maintenance is included on all unlimited licenses.

How is technical support handled within an ELA?

ESRI Support Services is dedicated to providing timely and expert assistance to ESRI software users within the United States. ESRI will include specific technical support callers within each ELA.

Areas of support include problems, questions, or comments in the following areas:

• Software installation and configuration
• Functional use of the software
• Interfacing the applications with your hardware or other peripheral devices
• Requesting product enhancements or reporting software defects

If I am not an ESRI customer, is my organization eligible for an ELA program?

Yes, ELAs are designed to help any organization deploy and support large-scale GIS implementations for a fixed annual fee.

I'm interested; what do I do next?

Contact your ESRI account manager, call 800-447-9778 (in the U.S.), or contact your local ESRI office.