Frequently Asked Questions

Q: "How do I obtain ESRI software?"

A: Contact the Agencywide Central Support (ACS) responsible for your agency.

Q: "How do I buy ESRI software not in the contract?"

A: Your Agencywide Central Support (ACS) can provide you with more details regarding software in the contract. They can also guide you with purchasing software not in the contract. Contact your ACS for more information.

Q: "Where do I go for technical support?"

A: Each Agencywide Central Support (ACS) contact has a customized technical support structure. Your ACS will provide you with contact information regarding technical support.

Another solution is ESRI's Online Support Center, a great resource where you can find answers to many of your questions.

Q: "I still have unanswered questions?"

A: Contact the ESRI Federal Sales Team.