Claims Management

Using a mobile device with GIS helps support claim organizations.

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Following a major catastrophe, locating policy holders can be a challenge if historical landmarks or directional markers are no longer present. Claims organizations using GIS are able to evaluate the impact on their policy holders to expedite services where needed.

Identifying potential claimants, balancing workloads, and adjuster routing are tasks that can be performed using GIS. Armed with GIS-enabled mobile devices adjusters can efficiently locate customers and collect important details needed for settling claims. This results in improved customer service, faster and more accurate decision making tools and a more responsive claims support process.

Success Stories

Learn how insurance organizations benefit from the use of geographic analysis and GIS.

• Earthquake Commission of New Zealand
• Making Place-Based Decisions in the Face of Catastrophe