Customer Relationship Management

Customer Relationship Management (CRM) is the crucial interface between a telecommunications carrier and its customers and prospects. GIS gives call center operators an instant view of a customer location, nearby facilities, requests for services, and signal quality. GIS dramatically reduces service request turnaround times by integrating historical network and customer data with a Trouble Ticketing system.

ArcGIS Server delivering fast, integrated call center information over the corporate Intranet