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Summer 2010
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Improving User Feedback, Leveraging Community Knowledge

Esri Launches "Ideas Portal"

  click to enlarge
At the ArcGIS Ideas Web site, users can post, comment, and vote on product improvements recommended by other users.

Esri launched the ArcGIS Ideas Web site as a forum for users to suggest new products and improvements, vote for their favorites, and discuss ideas submitted by others. Users can submit ideas by product, service, or specific industry, including everything from small tweaks to existing ArcGIS features to groundbreaking new ideas.

The Ideas Web site is designed to provide Esri developers with direct customer input. Through voting and discussion among users, suggested product improvements can be refined and prioritized. The site also creates a stream of constant input and opportunity for ongoing dialog between users and Esri.

click to enlargeThe Ideas Web site provides constant feedback to users on submitted ideas. On the home page, users can see activity levels for the day and a running total of ideas and votes submitted. They can sort and scan recent ideas and the "Top All-Time" ideas submitted. Through discussion, they gain feedback from peers, as well as Esri experts who are identified with the Esri globe logo. Users can also see recent user ideas that are under consideration or have already been implemented.

The site is already proving itself to be an important and viable venue for users to learn from each other and for Esri to learn from users. Since the April 2010 launch, enhancements have already been made to the site, such as Twitter feeds, to keep contributors connected. More improvements, perhaps based on user recommendations, are sure to follow.

Go to ideas.arcgis.com to submit ideas or participate in real-time discussion and voting.

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