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Advantage Program

All Advantage Program components and benefits are included with a subscription.

Esri Advisor

An Advisor with expertise in Esri platform capabilities and/or vertical industry GIS implementations will be assigned to each Advantage Program customer. The Advisor will become familiar with the customer’s GIS capabilities, Esri platform implementation, applications, release levels, and geospatial initiatives.

The Advisor, in coordination with the Esri Account Manager, will:


  • Provide advice on GIS strategies, architectures, product selection, and release planning
  • Prepare for, and facilitate, an annual Planning Meeting
  • Develop a collaborative Work Plan outlining each customer’s vision, objectives, goals, and recommended activities 
    necessary to execute the plan
  • Maintain proactive communication and coordination throughout the engagement

Any customer may elect to obtain additional Advisor hours from Esri for a supplemental price. Advisors are not substitutes for Esri Support Services or Esri Consulting Services.  Customers will continue to contact Esri Support Services as the first point of contact for all technical support needs. If Advisor support at a customer’s site is requested for activities beyond the annual account planning session, the associated travel costs will be an additional charge.

Annual Planning Meeting


A Planning Meeting will be coordinated and facilitated by the assigned Advisor, with participation from other Esri account team members, and technical and industry staff. The objective of the annual meeting will be to discuss the customer’s overall GIS vision, objectives, and requirements. The targeted outcome for the annual meeting will be to define or revise the Technical Work Plan with input from key organizational stakeholders. 

Each customer will have the option to conduct the Planning Meeting at Esri’s headquarters in Redlands, Esri regional offices, or at customer’s offices. However, Esri technical and industry staff may only be available via conference call and/or webcast if the meeting takes place at customer’s location. The meeting will be completed at a mutually agreed upon schedule during the term of the program. Advantage Program customers will be responsible for their own travel expenses.

Work Plan


The Work Plan is a working document collaboratively developed with input from the customer and the Advisor. Acting as a road map to drive collaboration and technical enablement, the primary objective of the Work Plan is to outline customer’s GIS vision, goals, objectives, and the recommended activities.

 

Learning and Services Credits


Learning and Services Credits are intended to provide a means for the customer’s organization to execute activities defined in the Work Plan. These activities may include focused consulting services, training, managed cloud services, and premium support services to address specific objectives. An associated Learning and Services Credit value is assigned to each activity, per the table below:

 
ActivityQuantityLearning and Services Credit Value   
Public training class at an Esri facility or the Esri online classroomOne student for 1 day1.5
Private online training classUp to 15 students for 1 day14
Private training class at an Esri facilityUp to 15 students for 1 day15.5
Private training class at a client siteUp to 15 students for 1 day17*
Online coaching servicesUp to 15 students for 1 day12
Coaching services at an Esri facilityUp to 15 students for 1 day13
Coaching services at a client siteUp to 15 students for 1 day14.5*

Mobile lab

As quoted

4**

Hands-on learning lab

As quoted

As quoted

Esri Academy LMS Integration subscriptionAnnual subscriptionAs quoted
Esri e-Learning content (SCORM format)Annual licenseAs quoted

*These credit values are only available to customer locations within the continental United States and Hawaii and assume the purchase of two or more consecutive days of training. Training classes can be provided outside of the continental United States and Hawaii for a custom quoted price.

**These credit values are only available to customer locations within the contiguous 48 states.

ActivityQuantityLearning and Services Credit Value   

Business or technical consulting*

2 hours

1

Esri firm-fixed price services

As quoted

As quoted

Related Esri travel and per diem expenses

As quoted

As quoted

 

*Any project-related activities requiring Esri Project Services support will be scoped, budgeted, and scheduled outside of the Advantage Program

Activity
QuantityLearning and Services Credit Value   

Premium support annual subscription

2 authorized callers, unlimited incidents

75

Additional authorized caller for a premium support annual subscription**

1 authorized caller

20

Premium support services (10 Incidents, domestic customers only)

Annual subscription, 2 authorized callers, up to 10 incidents

30

International priority support (International customers only)

Annual subscription, 1 authorized caller

20

Premium support special event – one month

2 authorized callers, unlimited incidents

12

Additional authorized caller for premium support special event – one month**

1 authorized caller

3.5

Premium support special event – three months

2 authorized callers, unlimited incidents

27

Additional authorized caller for premium support special event – three months**

1 authorized caller

7

Premium support special event – six months

2 authorized callers, unlimited incidents

42

Additional authorized caller for premium support special event – six months**

1 authorized caller

10.5
After hours support (Domestic customers only)Annual subscription28

North American Regulated Industry Support (NORUS) (Domestic customers only)

Unlimited incidents

17

North American Regulated Industry Support (NORUS) - premium support add-on** (Domestic customers only)

Unlimited incidents10

 

**Requires that the customer purchase the Annual Premium Support Services subscription 

ActivityQuantityLearning and Services Credit Value   

Esri Managed Cloud Services

As quoted

As quoted

ActivityQuantityLearning and Services Credit Value   

Esri Technical Certification core exam

1 voucher

0.5

Esri Technical Certification specialty exam1 voucher0.5
ActivityQuantityLearning and Services Credit Value   

Esri Developer Summit registration

1 registration

2

Esri Developer Summit digital access

1 registration

0.5

Esri Energy Resources GIS Conference

1 registration1

Esri European Developer Summit

1 registration1

Esri European Energy Resources GIS Conference

1 registration1

Esri Federal GIS Conference

1 registration

2

Esri Gulf Coast User Conference

1 registration1

Esri Infrastructure Management and GIS Conference

1 registration1

Esri Infrastructure Management and GIS Conference - Digital Access

1 registration0.5

Esri International Infrastructure Management and GIS Conference

1 registration

2

Esri Mid-Atlantic User Conference

1 registration1

Esri Midwest User Conference

1 registration1

Esri Ocean, Weather, and Climate GIS Forum

1 registration

1

Esri Pacific User Conference

1 registration

1

Esri Partner Conference registration*

1 registration

2

Esri Southeast User Conference

1 registration

1

Esri User Conference registration

1 registration

3

Esri User Conference industry summit registration

1 registration

1

Preconference seminars

1 seminar

1

 

* Esri provides one registration to the Esri Developer Summit and one registration to the Esri Partner Conference as part of the Esri Partner Advantage Program. Credits only need to be used for additional registrations.

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