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Technical Advisor

An Esri Technical Advisor with expertise in Esri platform capabilities and/or vertical industry GIS implementations will be assigned to each BPAP partner. The Esri Technical Advisor will become familiar with the partner’s GIS capabilities, Esri platform implementation, applications, release levels, and geospatial initiatives.

The Esri Technical Advisor, in coordination with the Esri Account Manager, will:

  • Provide advice on GIS strategies, architectures, product selection, and release planning
  • Prepare for, and facilitate, an annual account planning session
  • Develop a collaborative Technical Work Plan outlining each partner’s vision, objectives, goals, and recommended activities necessary to execute the plan
  • Maintain proactive communication and coordination throughout the engagement

Any partner may elect to obtain additional Technical Advisor hours from Esri for a supplemental price. Technical Advisors are not substitutes for Esri Support Services or Esri Consulting Services. Partners will continue to contact Esri Support Services as the first point of contact for all technical support needs. If Technical Advisor support at a partner’s site is requested for activities beyond the annual account planning session, the associated travel costs will be an additional charge.

Annual Account Planning Session

A one-day annual account planning session, typically conducted in Redlands, CA, will be coordinated and facilitated by the assigned Esri Technical Advisor, with participation from other Esri account team members, and technical and industry staff. The objective of the annual meeting will be to discuss the partner’s overall GIS vision, objectives, and requirements. The targeted outcome for the annual meeting will be to define or revise the Technical Work Plan with input from key organizational stakeholders.

Each partner will have the option to conduct the annual account planning session at Esri regional offices or at the partner’s offices. However, Esri technical and industry staff may only be available via conference call and/or webcast if the meeting takes place at partner’s location. The meeting may be completed at a mutually agreed upon schedule during the term of the program. Partners will be responsible for their own travel expenses.

Technology Exchange

Often held in conjunction with the Annual Account Planning Session, the Esri Technology Exchange includes technical knowledge transfer discussions coordinated with Esri product managers and subject matter experts. The objective is to help you to better understand Esri’s ArcGIS Platform and to discuss information and technology impacting your solutions and services.

Technical Work Plan

The Technical Work Plan is a working document collaboratively developed with input from the partner and the Technical Advisor. Acting as a road map to drive collaboration and technical enablement, the primary objective of the Technical Work Plan is to outline partner’s GIS vision, goals, objectives and the recommended activities.

Learning and Services Credits

Learning and Services Credits are intended to provide a means for the partner’s organization to execute activities defined in the Technical Work Plan. These activities may include focused consulting services, training, managed cloud services, and premium support services to address specific objectives. An associated Learning and Services Credit value is assigned to each activity, per the table below:



Learning and
Services Credit Value

Business or Technical Consulting*

2 hours


Esri Firm-Fixed Price Services

As Quoted

As quoted

Premium Support Services

Annual subscription, 2 authorized callers, unlimited incidents


Additional Premium Support Authorized Caller**

Annual subscription, 1 authorized caller


Premium Support Services – 10 Incidents
(Domestic customers only)

Annual subscription, 2 authorized callers, up to 10 incidents


International Priority Support (International customers only)

Annual subscription, 1 authorized caller


Premium Support Enterprise Test Lab
(International customers only)

Annual subscription


Instructor-led Training

1 student for 1 day at US-based Esri facility or virtual classroom


Partner-site or Private Esri-site Training Event

Up to 15 students for 1 day


Instructor-led Online Half-Day Workshop

1 student for 1 workshop


Private Instructor-led Online Half-Day Workshop

Up to 20 students for 1 workshop


Mobile Lab***

Per shipping event


Coaching Services

Up to 15 students for 1 day


Hands-on Learning Lab

As quoted

As quoted

Esri Technical Certification Exam

1 voucher


Esri Partner Conference Registration****

1 registration


Esri Developer Summit Conference Registration****

1 registration


Esri International User Conference Registration

1 registration


Esri International User Conference Industry Summit Registration

1 registration


Preconference Seminars

1 seminar


Esri Managed Cloud Services

As quoted

As quoted

Related Esri Travel and Per Diem Expenses

As quoted

As quoted

*Any project-related activities requiring Esri Project Services support will be scoped, budgeted, and scheduled outside of the EEAP.
**Requires that the customer purchase the Annual Premium Support Services subscription.
***A separate Mobile Lab quote is required for events outside the contiguous United States.
****Esri provides one registration to the annual Esri Developer Summit and one registration to the annual Esri Partner Conference as part of the BPAP. Credits only need to be used for additional registrations.

Purchase of Additional Learning and Services Credits: Partners may purchase, for an additional price, additional Learning and Services Credits in blocks of 50 credits or 100 credits. When additional Learning and Services Credits are purchased, Esri recommends that additional Technical Advisor hours are also considered in the purchase.

Learning and Services Credit Expiration: Unused Learning and Services Credits expire 24-months from their purchase date, or one-month after the termination of the BPAP subscription, whichever occurs first. If the BPAP agreement expires (exclusive of termination for default), any unused credits will expire one-month after the expiration of the BPAP agreement; however, the Technical Advisor services will not be available during this post-term period.

Monthly Reporting: Esri will provide a monthly report outlining usage of Business Partner Advantage Program Learning and Services Credits to partner’s selected point of contact.

Current on Maintenance: Each BPAP partner is required to remain current on standard maintenance fees during the term of the BPAP agreement. Standard maintenance is described at, which may be changed from time-to-time.

Authorization of Learning and Services Credit Use: Each partner will contact the Esri Account Manager or Esri Technical Advisor to consume Learning and Services Credits for a particular request. Esri will provide each partner with a Learning and Services Credit estimate to confirm and authorize use of the credits. Once the partner has authorized the use of credits, work may commence.

Travel and Per Diem: Any Esri travel and per diem will be quoted separately. Partner may direct Esri to use Learning and Services Credits for travel and per diem expenses, as stated in the BPAP description above, or partner can issue a separate purchase order and Esri will provide a separate invoice for the travel and per diem expenses.

When Allocated Credits are Consumed: Esri will notify each partner if all allocated Learning and Services Credits will be consumed prior to completion of the requested work. Partner may elect to: (1) use additional Learning and Services Credits, if available; (2) procure additional Learning and Services Credits; or (3) notify Esri to stop work once all Learning and Services Credits are consumed.

Review of Proposed Activities: Any activities proposed under the BPAP will be subject to review and approval by Esri’s BPAP management team to ensure alignment with the intent of the program.

Quarterly Technology Webcasts

Partners can learn about the Esri software platform and how it can provide an immediate impact on business practices through exclusive quarterly technology webcasts. Esri technical specialists or product managers will deliver relevant technology topics related to the Esri platform and enterprise GIS. Esri will provide an e-mail invitation to each partner’s point of contact, including logistical information for the webcast.

What a Subscription Does Not Cover

The BPAP is not designed to provide project deliverables. The program provides general technical advisory and consulting services support only, and any project-related activities will be defined, priced, and scheduled separately.