Learning and Services Credits are intended to provide a means for your organization
to execute activities defined in a technical work plan. These activities may include
focused consulting services support, training, and/or Premium Support services to
address specific objectives. An associated Learning and Services Credit value is
assigned to each activity, per the table below:
| Consulting services examples include system architecture design recommendations,
ArcGIS installation and configuration, basic prototyping, and general technical
consulting activities.* |
1 credit = 2 hours |
| Annual Premium Support Services Subscription – Unlimited Incidents |
75 credits |
| Annual Premium Support Services Subscription – Up to 10 Incidents |
30 credits ** |
| • Additional Authorized Caller*** |
20 credits = 1 caller |
| Instructor-Led Training (one [1] student at an Esri Facility) or Virtual Classroom |
1 credit = 1.5 day |
| Partner Site or Private Esri Site Training Event (for up to twelve [12] people) |
9 credits = 1 day |
| • Additional Student |
0.75 credits = 1 day |
| Coaching Services (for up to fifteen [15] people) |
9 credits = 1 day |
| Virtual Campus Annual User License |
1 credit = 480 Virtual Campus dollars |
| Esri will provide one (1) registration to the annual Esri Developer Summit and one (1) registration to the annual Esri Partner Conference. |
|
| Additional Esri Partner Conference Registration |
1 credit = 1 registration |
| Additional Developer Summit Registration |
1 credit = 1 registration |
| Esri Technical Certification Exam Voucher |
0.5 credit = 1 voucher |
| Related Esri travel and per diem expenses |
as quoted |
*Any project-related activities requiring a deliverable other than consulting time will be scoped,
budgeted, and scheduled through a separate agreement. **Incidents do not roll over and will expire one year from
their purchase date ***Requires that the partner purchases the Annual Premium Support Services Subscription
You may use Learning and Services Credits toward any combination of consulting services support, training, premium
support, or related travel expenses as described below, per technical work plan recommendations.
For an added price, additional Learning and Services Credits may be purchased in blocks of 50 or 100 credits.
If you request additional Learning and Services Credits over and above the initial fifty (50) credits provided
in the base program configuration, you are limited to the purchase of 100 additional credits without the purchase
of an additional block of Technical Advisor hours.
Unused Learning and Services Credits may be carried over to future years as long as you remain an Esri Business
Partner Advantage Program subscriber. If your BPAP agreement expires (exclusive of termination for default),
any unused credits will expire six (6) months after the expiration of the agreement; however, the Technical
Advisor Services will not be available during this post-Term period.
Esri will provide the partner’s BPAP contact with a monthly report outlining usage of Business Partner Advantage
Program Learning and Services Credits.
Current on Maintenance. You must remain current on standard maintenance during the term of this BPAP Agreement.
Standard maintenance is described at http://www.esri.com/legal, which
may be changed from time to time.
Authorization of Learning and Services Credit Use. The partner will contact its Partner Manager or Technical
Advisor to consume Learning and Services Credits for a particular request. Esri will submit to the partner a
Learning and Services Credit estimate by e-mail for confirmation and authorization for use of the credits.
Travel and Per Diem. Any Esri travel and per diem will be quoted separately. You may direct Esri to use credits
for travel and per diem as stated in the Esri Business Partner Advantage Program Description above, or you will
issue a purchase order and Esri will invoice you for the travel and per diem expenses.
Notification of Consumed Credits. Esri will notify the partner in the event the authorized Learning and Services
Credits are consumed prior to completion of the requested work. You may elect to direct use of additional credits,
if available; procure additional Learning and Services Credits; or notify Esri to stop work on such requested work.
Esri reserves the right to discontinue work when the authorized credits are consumed.
Review of Proposed Activities. Any activities proposed to be completed under the Esri Business Partner Advantage
Program will be subject to review and approval by Esri to ensure alignment with the intent of the program.