Learning and Services Credits are intended to provide a means for the partner’s organization to execute activities defined in the Technical Work Plan. These activities may include focused consulting services, training, managed cloud services, and premium support services to address specific objectives. An associated Learning and Services Credit value is assigned to each activity, per the table below:
Activity |
Quantity |
Learning and
Services Credit Value |
Business or Technical Consulting* |
2 hours
| 1 |
Esri Firm-Fixed Price Services |
As Quoted |
As quoted |
Premium Support Services |
Annual subscription, 2 authorized callers, unlimited incidents
| 75 |
Additional Premium Support Authorized Caller** |
Annual subscription, 1 authorized caller
| 20 |
Premium Support Services – 10 Incidents
(Domestic customers only) |
Annual subscription, 2 authorized callers, up to 10 incidents
| 30 |
International Priority Support (International customers only) |
Annual subscription, 1 authorized caller
| 20 |
Premium Support Enterprise Test Lab
(International customers only) |
Annual subscription
| 20 |
Instructor-led Training |
1 student for 1 day at US-based Esri facility or virtual classroom
| 0.66 |
Partner-site or Private Esri-site Training Event |
Up to 15 students for 1 day
| 11 |
Additional Student |
1 additional student for 1 day
| 0.75 |
Instructor-led Online Half-Day Workshop |
1 student for 1 workshop
| 0.33 |
Private Instructor-led Online Half-Day Workshop |
Up to 20 students for 1 workshop
| 5.5 |
Mobile Lab*** |
Per shipping event |
3.25 |
Coaching Services |
Up to 15 students for 1 day
| 9 |
Hands-on Learning Lab |
As quoted |
As quoted |
Esri Technical Certification Exam |
1 voucher
| 0.5 |
Esri Partner Conference Registration**** |
1 registration
| 1 |
Esri Developer Summit Conference Registration**** |
1 registration
| 1 |
Esri International User Conference Registration |
1 registration
| 3 |
Esri International User Conference Industry Summit Registration |
1 registration
| 1 |
Preconference Seminars |
1 seminar
| 1 |
Esri Managed Cloud Services |
As quoted |
As quoted |
Related Esri Travel and Per Diem Expenses |
As quoted |
As quoted |
*Any project-related activities requiring Esri Project Services support will be scoped, budgeted, and scheduled outside of the EEAP.
**Requires that the customer purchase the Annual Premium Support Services subscription.
***The Mobile Lab is only available at the 3.25 credit value for US Domestic customers/partners with locations within contiguous 48 States (excludes Hawaii and Alaska). This offering can be provided to customers/partners outside of the contiguous 48 States for a custom quoted price.
****Esri provides one registration to the annual Esri Developer Summit and one registration to the annual Esri Partner Conference as part of the BPAP. Credits only need to be used for additional registrations.
Purchase of Additional Learning and Services Credits: Partners may purchase, for an additional price, additional Learning and Services Credits in blocks of 50 credits or 100 credits. When additional Learning and Services Credits are purchased, Esri recommends that additional Technical Advisor hours are also considered in the purchase.
Learning and Services Credit Expiration: Unused Learning and Services Credits expire 24-months from their purchase date, or one-month after the termination of the BPAP subscription, whichever occurs first. If the BPAP agreement expires (exclusive of termination for default), any unused credits will expire one-month after the expiration of the BPAP agreement; however, the Technical Advisor services will not be available during this post-term period.
Monthly Reporting: Esri will provide a monthly report outlining usage of Business Partner Advantage Program Learning and Services Credits to partner’s selected point of contact.
Current on Maintenance: Each BPAP partner is required to remain current on standard maintenance fees during the term of the BPAP agreement. Standard maintenance is described at http://www.esri.com/legal, which may be changed from time-to-time.
Authorization of Learning and Services Credit Use: Each partner will contact the Esri Account Manager or Esri Technical Advisor to consume Learning and Services Credits for a particular request. Esri will provide each partner with a Learning and Services Credit estimate to confirm and authorize use of the credits. Once the partner has authorized the use of credits, work may commence.
Travel and Per Diem: Any Esri travel and per diem will be quoted separately. Partner may direct Esri to use Learning and Services Credits for travel and per diem expenses, as stated in the BPAP description above, or partner can issue a separate purchase order and Esri will provide a separate invoice for the travel and per diem expenses.
When Allocated Credits are Consumed: Esri will notify each partner if all allocated Learning and Services Credits will be consumed prior to completion of the requested work. Partner may elect to: (1) use additional Learning and Services Credits, if available; (2) procure additional Learning and Services Credits; or (3) notify Esri to stop work once all Learning and Services Credits are consumed.
Review of Proposed Activities: Any activities proposed under the BPAP will be subject to review and approval by Esri’s BPAP management team to ensure alignment with the intent of the program.