ESRI is pleased to present the ArcGIS Data Appliance (Server Bundle). The ArcGIS Data Appliance (Server Bundle) provides a turnkey GIS solution, with much of the data content available through ArcGIS Online services-optimized for publishing with the included ArcGIS Server. The Server Bundle includes preloaded hardware to support the configuration with the data collection of choice, plus ArcGIS Server Enterprise software, Microsoft Windows Server 2003, and Microsoft SQL Server (optional).
The data content includes imagery, street maps, topographic maps, shaded relief, elevation data, and reference layers, organized into collections (see section 2.0 for details). You can select which collections to include in your ArcGIS Data Appliance.
The data is prerendered and precached, in 2D and 3D formats, to optimize map display and performance. The data is updated regularly, and you can choose how often to receive updates. Updates are delivered on new disk drives that you simply replace in your appliance.
The key benefit to ArcGIS Data Appliance is the efficiency and productivity gains that come from being able to publish your own online services without having to process the large and varied datasets. The data is ready to publish immediately, and your users can fuse it with other data for visualization and analysis.
Key Features of ArcGIS Data Appliance (Server Bundle)
It allows you to publish large sets of useful data quickly and easily.
Its data is prerendered and optimized for high-performance publishing.
Its server is preinstalled with ArcGIS Server Enterprise software and is ready to use.
It can be deployed in a secure, private network or over the Internet.
Item #107808—ArcGIS Data Appliance (Server Bundle)-USA/World Collection: includes World Collection, USA Prime Imagery, and USA Street Map Unit Price: $120,000
Item #112981—ArcGIS Data Appliance (Server Bundle)-USA/World Collection (Single State)-Use of USA data is limited to a single state: includes World Collection, USA Prime Imagery, and USA Street Map Unit Price: $90,000
Item #106826—ArcGIS Data Appliance (Server Bundle)-World Collection Unit Price: $35,000
Item #104701—Microsoft SQL Server Appliance* Unit Price: $16,000
Item #106831—Option: On-Site Installation Support** Unit Price: $15,000
* Microsoft SQL Server Appliance is required if a supported DBMS server for the ArcGIS Data Appliance (Server Bundle) is not available at a user site.
** By purchasing this service, the customer agrees to the Implementation Services Terms and Conditions (G-363-C), which shall take precedence over any other terms and the customer's purchase order. These Terms and Conditions can be viewed on the Web at www.esri.com/terms-conditions/g363c.htmsl.
Purchase of an ArcGIS Data Appliance (Server Bundle) requires a signed Master License Agreement. The ArcGIS Server Enterprise license included with this solution is to be only used with the server provided. The Single State Product will also require an Amendment to the Master License Agreement to limit the usage of the USA data to the customer's requested single state of choice.
User must have available rack space for the placement of the ArcGIS Data Appliance (Server Bundle). Installation is the customer's responsibility unless the On-Site Installation Support option is purchased, which is highly recommended.
The ArcGIS Data Appliance can be modified and re-priced with more storage should a user want more storage space for internal data. Please call Dean Garner at (909) 793-2853 ext. 1-4441 if interested.
1.0 ArcGIS Data Appliance (Server Bundle) Overview
The ArcGIS Data Appliance (Server Bundle) is a turnkey GIS solution that includes optimized hardware, software, and data. The ArcGIS Data Appliance (Server Bundle) provides you with extensive information management, visualization, and collaboration capabilities. The ArcGIS Data Appliance (Server Bundle) helps you centrally manage Web services, maps, and applications to promote greater organizational efficiency, lower costs, and improve collaboration among departments.
Spatial Data Management—With the ArcGIS Data Appliance (Server Bundle), administrators can organize and manage existing geospatial and business information. You can integrate this information with the prerendered data collections included for the presentation of rich geographic content.
Collaboration and Sharing—The ArcGIS Data Appliance (Server Bundle) lets you create rich Web mapping and analysis applications that can be shared across your organization in support of project collaboration, what-if scenarios, or community visioning activities.
Visualization (Mapping)—The ArcGIS Data Appliance (Server Bundle) includes application design templates that allow you to quickly create and deploy rich Web mapping and visualization solutions for use throughout the organization.
Open, Flexible, and Scalable—The ArcGIS Data Appliance (Server Bundle) operates on industry-standard IT infrastructure and supports geospatial service-oriented architecture (SOA) initiatives, allowing you to easily integrate within existing IT or GIS enterprises.
Documented Developer Tools—You can extend the functionality supported by the ArcGIS Data Appliance (Server Bundle) through fully documented developer tools. Your programming staff can use these tools to create sophisticated business solutions or to embed the power of the ArcGIS Data Appliance (Server Bundle) within other enterprise information systems such as customer relationship management and enterprise resource planning systems.
The ArcGIS Data Appliance includes three data collections: World Collection, USA Prime Imagery, and USA Street Map. A user can either acquire all collections as a single deliverable, or the World Collection only.
Each data collection includes a set of basemap and overlay layers-in both 2D map cache and 3D globe cache format-that you can use with your local data.
The World Collection delivers high-performance visualization capabilities to your ArcGIS Server applications and services. This collection-including World Imagery, World Street Map, Physical World, Political World, and World Shaded Relief-contains 1 TB of cartographically designed basemaps and overlays that are prerendered and precached at multiple scales.
World Imagery includes satellite imagery for the world at multiple resolutions down to
15 meters per pixel. This imagery is well suited for use as a natural view of the earth or as a basemap for other data layers (such as national park boundaries, hydrography, or ecozones). The imagery is intended for display at small-to-medium scales (i.e., down to ~1:75,000 scale).
World Imagery: 500 m and 15 m resolution satellite imagery for the world.
View of 15 m imagery in a 3D display with elevation data
View of Sydney, Australia, with transportation overlay
View of Yukon Delta National Wildlife Refuge in Alaska
World Street Map includes a seamless, multiscale street map with highway-level data for the world and major-road-level data for the United States and Canada. The map is intended for display at small-to-medium scales (i.e., down to ~1:150,000 scale).
World Street Map is well suited for visually locating places and addresses around the world and is useful as a basemap for displaying city-to-city routes. The World Street Map can also serve as a useful basemap for regional and local data layers, such as places of interest, and to support many local government and business applications.
World Street Map: Highways, major roads, airports, boundaries, place-names, and relief imagery for the world.
Physical World presents the Natural Earth imagery at global and continental scales. The source imagery resolution is 1.24 kilometers across the entire globe and 500 meters within the conterminous United States.
Physical World also includes scanned versions of the Operational Navigation Charts (ONCs) at a map scale of 1:1,000,000. The ONCs were produced by the U.S. National Geospatial-Intelligence Agency (NGA) and include a variety of physical and cultural features. This layer includes more than 200 publicly available charts across the world.
At continental and subcontinental scales, this physical map is well suited for illustration of the earth's landforms and topography. It also provides a strong foundation for integrating environmental data layers such as faults, volcanoes, and other related global features.
Physical World: Land cover imagery and 1:1M scale ONC topographic charts for the world.
View of the Appalachian mountain range in 3D display
View of region in southern Asia including boundaries and places
Sample Topo Chart (Operational Navigation Chart) of Middle East
Political World provides a digital version of the Political World map from National Geographic's Atlas of the World, Eighth Edition. The map shows the extents of sovereignty for 192 nations and can serve as a background for other data layers such as current events, economic status, and information about issues and events influenced by politics and culture.
Political World: National Geographic styled political boundaries and place-names for the world.
Basemap of Mexico, ready for additional map overlays
Regional view of central Africa including place-names overlay
World Shaded Relief presents shaded relief imagery for the world. The source imagery resolution is 90 meters for all land areas between 60° north and -56° south latitude. For regions outside this band of latitude, the map resolution is 1 kilometer.
This map can be used to add shaded relief texture to other GIS maps. It provides a useful basemap for integrating various data layers (e.g., demographics, protected areas) using transparency settings, enabling the relief image to show through the other integrated map layers. It is especially useful for inclusion in maps that do not include orthoimagery.
This shaded relief imagery was developed by ESRI using GTOPO30, Shuttle Radar Topography Mission (SRTM), and National Elevation Database (NED) elevation data from the U.S. Geological Survey (USGS).
World Shaded Relief: Shaded relief imagery at 1 km or 90 m resolution for the world.
Shaded relief map in ArcGIS Explorer, ready for additional map layers
The USA Prime Imagery includes a seamless mosaic of 1-meter resolution or better aerial imagery for the contiguous United States along with satellite imagery for the world at 500-meter and 15-meter resolutions for display at smaller scales. The high-resolution imagery is a color mosaic of commercial and government imagery sources including recent submeter commercial imagery for many metropolitan areas and the best available government imagery for other areas. The imagery is provided with a metadata layer that describes the source, resolution, and currency of individual image footprints that can be published along with the imagery.
USA Prime Imagery: Imagery at 15 m and 1 m or better resolutions and multiscale topographic maps for the United States.
Illustration of the coverage area and sources for the high–resolution imagery, with the recent commercial imagery for metropolitan areas shown in red.
Detailed view of Lake Powell in southern Utah
San Diego Convention Center in San Diego, California
Urban imagery with transportation overlay from USA Street Map
1:250K map of area near Flagstaff, Arizona
1:100K map of area near Golden, Colorado
1:24K map of Philadelphia
USA Prime Imagery also includes topographic maps for the United States at 1:250,000 scale, 1:100,000 scale, and 1:24,000 scale along with the Natural Earth physical map at a resolution of 1.24 kilometers for the world to be displayed at smaller scales.
This dataset spans 8 TB and includes general boundaries, place-names, and transportation reference layers for the world for display at small-to-medium scales (i.e., down to ~1:150,000 scale). Detailed boundaries, place-names, and transportation reference layers for the United States are available separately in the USA Street Map data.
The USA Street Map includes a seamless, multiscale street map for the United States and large parts of Canada with highways, major roads, minor roads, railways, water features, administrative boundaries, cities, and landmarks overlaid on shaded relief imagery for added context. This 1 TB collection also includes a complete world street map with highway-level data and reference data including detailed transportation and boundary overlay layers for display on other basemaps such as imagery. This map is intended for display at small-to-large scales (i.e., down to ~1:10,000 scale) in the United States and Canada.
USA Street Map: Highways, roads, airports, boundaries, place-names, and relief imagery for the United States.
The ArcGIS Data Appliance supports the development of a common information architecture and integrated solutions environment that allows you to share technology and services (such as mapping and location services) across divisions and departments, creating a more efficient and effective operation.
Data and services supported by the ArcGIS Data Appliance are open and interoperable, allowing them to be consumed and integrated across multiple divisions, departments, and client applications.
The ArcGIS Data Appliance allows you to fuse data collected by other departments and divisions to support analysis and visualization without disrupting existing business processes.
The ArcGIS Data Appliance can provide access to data and services that were previously nonexistent or inaccessible, driving innovation and improving operational efficiency within other divisions and departments.
The ArcGIS Data Appliance is designed for quick deployment without installing special software, licensing data, or subjecting personnel to extensive training.
4.0 Documentation
The Data Appliance includes a complete set of documentation. This documentation includes a deployment guide to support the implementation of the appliance as well as instructions for using the services in various ArcGIS applications. Each data collection is also fully documented with descriptive information on the data content that it includes.
5.0 ArcGIS Data Appliance (Server Bundle) Yearly Renewal and Support
The ArcGIS Data Appliance includes the following support:
The purchase of the ArcGIS Data Appliance includes a right-to-use license of the applicable Data Collection for one year. The continued right-to-use license of the data collection after the first year is only available if the applicable Yearly Renewal fees are purchased.
If ArcGIS Data Appliance Renewal fees are purchased, licensed data collections are updated on an annual basis for Standard Renewal and a semi-annual basis for Premium Renewal and delivered on disk drives to be replaced and installed by the user in the ArcGIS Data Appliance.
The Data Appliance includes one year of telephone support. Support for data issues is provided by ESRI Support Services, and hardware support is provided by INLINE Corporation. This support includes installation, configuration, and upgrade assistance with each delivery as well as ongoing troubleshooting.
Optional on-site installation and configuration support is available through ESRI implementation services for an additional fee and is highly recommended. By purchasing this service, the customer agrees to the Implementation Services Terms and Conditions (G-363-C), which shall take precedence over any other terms and the customer's purchase order. These Terms and Conditions can be viewed on the Web at www.esri.com/terms-conditions/g363c.htmsl.
First year hardware maintenance of the ArcGIS Data Appliance is included per the Warranty Definition and Support Plan. The hardware warranty will be extended if Yearly Renewal is purchased.
ArcGIS Data Appliance (Server Bundle) Specification
One (1) Quad Core Intel Xeon E5450 3.00 GHz Processor, 12 MB (2 x 6 MB) L2 Cache
12 GB fully buffered DIMM memory
2 x 250 GB 7200 rpm SATA disk drives mirrored with RAID 1
9 x 250 GB 7200 rpm SATA disk drives with RAID 5 for data storage
1 x 250 GB 7200 rpm SATA hot spare disk drive
Dual independent bus architecture
Dual gigabit Ethernet ports (support failover and teaming)
Dual USB 2.0 ports
One asynchronous RJ45 serial B port
Slimline CD-R/DVD
One-year overnight replacement warranty
Microsoft Server SQL 2005 64-bit Standard (unlimited) installed and configured
Microsoft Server SQL 2005 service packs and updates installed and configured
Microsoft Windows Server 2003 64-bit Standard installed and configured
Microsoft Windows Server 2003 service packs and updates installed and configured
Single image disk for rapid recovery or reinstallation
* The Microsoft SQL Server Appliance is required if a supported DBMS server for the ArcGIS Data Appliance (Server Bundle) is not available at customer site.
User must have available rack space for the placement of the ArcGIS Data Appliance (Server Bundle). Installation is the customer's responsibility unless the On-Site Installation Support option is purchased, which is highly recommended.
The ArcGIS Data Appliance can be modified and re-priced with more storage should a user want more storage space for additional internal data. Please call Dean Garner at (909) 793-2853 ext. 1-4441 if interested.
Delivery is based on manufacturer availability but usually takes 3 to 4 weeks upon acceptance of order.
allows for a single data update within the first year, and user will automatically be billed for Premium Yearly Renewal and Support for semiannual updates starting the second year.
107805—USA/World Collection Premium Upgrade for the First Year Unit Price: $27,250
112946—USA/World Collection (Single State) Premium Upgrade for the First Year Unit Price: $18,000
106966—World Collection Premium Upgrade for the First Year Unit Price: $5,600
includes annual update for the applicable data collection listed, the continued right-to-use license of the applicable data collection for another year, and maintenance of ArcGIS Server Enterprise software. The renewal also extends the INLINE hardware warranty for another year.
USA/World Collection Standard Yearly Renewal Unit Price: $57,000
USA/World Collection (Single State) Standard Yearly Renewal Unit Price: $47,300
World Collection Standard Yearly Renewal Unit Price: $14,100
Microsoft SQL Server Appliance Renewal Unit Price: $1,500
includes semi-annual updates for the applicable data collection listed, the continued right-to-use license of the applicable data collection for another year, and maintenance of ArcGIS Server Enterprise software. The renewal also extends the INLINE hardware warranty for another year.
USA/World Collection Premium Yearly Renewal Unit Price: $104,500
USA/World Collection (Single State) Premium Yearly Renewal Unit Price: $70,000
World Collection Premium Yearly Renewal Unit Price: $23,900
Subject to other terms and conditions on attached sheets.
ESRI Quotation Terms and Conditions
These prices and terms are valid only for items purchased and delivered within the United States excluding Guam, Puerto Rico, and the Virgin Islands.
This quotation information is proprietary and may not be copied or released other than for the express purpose of system selection and purchase. This information may not be given to outside parties or used for any other purpose without written consent from ESRI.
Order Process
The order process is initiated when ESRI receives an original purchase order or some form of advance payment. Several additional documents (e.g., credit application, if not using credit card, and tax exemption certificate) are required to complete the order.
IMPORTANT! Collectively, these documents contain the authorizations and information necessary to ship proper versions of the software on the correct media. Please return them promptly to avoid unnecessary delays in shipping. Please return all documents by mail or express courier or as otherwise directed.
Please show the following remittance address on your purchase order:
ESRI, File #54630, Los Angeles, CA 90074-4630
Delivery
FOB: Origin
Software: Allow 30 days from ESRI's receipt of purchase order, signed software license agreement(s), and other documents, as required.
Hardware: Manufacturer's terms apply. Lead times depend on make/models purchased.
Standard delivery method is two-day air upon order leaving manufacturer's facility. Delivery is based on manufacturer availability.
Payment Terms
Net 30 days, on approved credit.
Warranty
Warranty and service are provided by manufacturer(s).
Taxes
Prices quoted do not include applicable sales or use taxes unless so stated. In preparing your budget, please allow for applicable sales tax. ESRI reserves the right to collect sales tax assessed by states as required by law. ESRI will add state sales tax to the invoice unless ESRI is shown proof with the order that your organization is tax exempt or pays state tax directly.
ESRI collects and pays sales tax in Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Indiana, Kansas, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, and Wisconsin. ESRI reserves the right to collect sales tax assessed by additional states as required by law.
Complete the domestic order form and credit application, if not previously on file with ESRI.
Add other desired options.
Add any applicable sales tax (see order form).
Provide purchase order or other form of payment.
Send your completed order and credit application to your ESRI regional office or
ESRI
Customer Service
380 New York Street
Redlands, CA 92373-8100
Your hardware and software will be shipped to you within 20-40 days after all paperwork has been completed and credit approved. Manufacturer availability may change delivery terms.
How can a user see an example of the data that comes with the various data collections?
have open Internet access, you can view the ArcGIS SM Online services referenced at arcgisonline.esri.com.
How is this solution installed?
The server and Data Appliance, which is delivered on a Network-Attached Storage (NAS) device, should be connected to the user's local network. Once the appliance is connected to the network, one or more services may be deployed on the user's ArcGIS Server instance that references the data on the appliance. The appliance includes Help documentation, in HTML format, that describes the data delivered on the appliance and the deployment steps necessary to publish as services.
What format is the data delivered in?
The data is delivered in ArcGIS cache format (e.g., JPEG and PNG tiles) that is optimized for publishing with ArcGIS Server. The data is delivered in both map cache and globe cache formats for publishing as 2D and/or 3D services. The 2D map cache data is published in Geographic Coordinate System (GCS) WGS84 as 512 x 512 pixel tiles that may be reprojected on the fly in ArcGIS Desktop clients. The 3D cache is delivered in a cubic projection supported in ArcGlobeT and ArcGIS Explorer.
Can a user geocode and/or route with this data?
No, the data is delivered in a precached map tile intended for visualization purposes only. The primary intent of the Data Appliance is to provide high-quality geographic data at a reasonable price for publishing with ArcGIS Server. The ability to geocode or route would require accessing the street data in its vector format, which would require a separate data license.
Can users combine their own data with the data included on the appliance?
Yes, a user could purchase the appliance with additional storage capacity that could be used to host the user's own data, in either ArcGIS cache or other format (e.g., shapefile, file geodatabase), and published as services. These services could then be combined in an application (e.g., ArcGIS Desktop, Web ADF) with services published using data shipped with the appliance.
If a user does not pay for the Yearly Standard or Premium Renewal and Support, is the user allowed to use the data after the first year?
No, the Data Appliance is provided with an annual right-to-use license that is extended through the Yearly Renewal. Our agreement with the data providers does not allow for perpetual use of the data. The only way a user is allowed to continue to use the data is to pay for Yearly Standard or Premium Renewal and Support.
Does the ArcGIS Data Appliance allow for any updates this first year?
Yes, if a user purchases the Premium Upgrade for the ArcGIS Data Appliance. If this option is purchased, then one update will be provided within the first year, and the user will automatically be billed for ArcGIS Data Appliance Premium Renewal and Support starting the second year, allowing for two updates a year thereafter. If the Premium Upgrade for the ArcGIS Data Appliance is not purchased, there will be no update in the first year, and the user will automatically be billed for ArcGIS Data Appliance Standard Renewal and Support starting the second year, allowing for one update a year thereafter.
Can I use the ArcGIS Enterprise Server license provided with this solution on another server?
No, the ArcGIS Enterprise Server license included with this solution is licensed specifically for use with the server provided.
INLINE Corporation's factory-authorized ArcGIS Data Appliance Warranty for the United States has been designed to minimize downtime in the unlikely event of a hardware failure. Our design has segregated your data from the server itself via user replaceable hot swappable disk drive modules. Data integrity is maintained by hardware-based RAID 1 or RAID 5 protection. If there is a problem, the customer calls INLINE Corporation's technical support staff to receive technical assistance. Our support engineers will work with you to diagnose the problems. In the event of a hardware failure, INLINE will ship to you overnight either replacement disk drive(s) or a replacement system without disk drives. These items will be shipped via standard overnight delivery the same day for problems diagnosed by 3:00 p.m. eastern time.
The "worry-free" warranty provides an unmatched level of service for Customers. It is designed to yield hassle-free and immediate restoration of service while maintaining your specific software configuration and data without costly reloading and reconfiguration.
Parts
Overnight replacement of failed hardware components
Fifteen days to return failed components
Phone Support
Installation, maintenance, and initial configuration assistance is available from 8:00 a.m. to 5:00 p.m. eastern time, Monday through Friday.
Technical assistance to diagnose hardware or operating system failures is available from 8:00 a.m. to 8:00 p.m. eastern time, Monday through Friday.
Disk Failure
Replacement disk module is shipped for delivery on the next business morning.
User replaces the hot swappable disk module in minutes.
System automatically begins rebuilding data on the replaced disk while the system remains fully usable.
Server Failure
Replacement server module is shipped for delivery on the next business morning.
User moves the hot swappable disk modules to the replacement server in minutes.
Full operation is immediately restored.
INLINE Corporation's Classified Replacement Warranty is specially designed for Customers with sensitive or classified data such as the Department of Defense. In the event of a hard drive failure, the Customer/contractor removes and keeps the magnetic hard drive platters and returns only the serial number and empty shell to INLINE Corporation. INLINE may waive the physical shell requirements in exchange for a signed "Termination of Use" agreement, at its discretion. INLINE Corporation will ship complete replacement drives. Please call for pricing.
A warranty is provided on a system-level basis. If INLINE-provided equipment or software is added to a system, the warranty cost for these items will be charged on a pro rata basis to have a coterminous end with the primary system warranty and will be at the same warranty level as the primary system.
If the Customer desires to add non-INLINE equipment or software to a system, the warranty for the system will end when INLINE is notified or learns that the system configuration has been altered.
If warranty coverage is not maintained continuously for a system, the Customer may purchase at a time and material (T&M) rate a recertification of the system. Any repairs or costs associated with bringing the system back to INLINE specifications will also be charged on a T&M basis.
Customers who have not purchased a warranty plan or are not covered by the warranty may purchase services on a time and material basis, and the services will be provided by INLINE on an as-available basis.
Replacement parts used in providing warranty services may be new, reconditioned, or certified by INLINE; may be of various manufacturers; and will provide equal or better performance and/or capacity than the original item. Replacement parts are warranted for the remaining life of the purchased warranty and do not in any event extend the warranty life of the system or individual components.
Unless special warranty options have been purchased or arrangements have been made in advance, all parts removed from Customer's systems for replacement under warranty become the property of INLINE. Customer shall pay INLINE at the current retail price(s) for any service parts removed from the system and retained by the Customer or not returned to INLINE within 15 business days of receipt of replacement parts.
During initial system installation, the Customer will be entitled to a maximum of two hours of telephone support in configuring the system for use, charged in 30-minute increments. After this initial allotment, additional phone support may be purchased at standard time and material rates.
Warranty support is supplied only for the operation of the INLINE-provided equipment and does not extend to any troubleshooting of, assistance with, or configuration of external systems and/or software connected to the INLINE systems. Microsoft and ESRI software support and components shall be covered by the default warranty services provided to or purchased by the end users directly.
Prior to the expiration of the warranty term, the Customer may extend the term of the warranty or upgrade the service level of the warranty at the then current price. If the service level is upgraded, INLINE reserves the right to recertify the system and a fee may be charged. Any upgrade in warranty level will not apply to conditions existing with the system prior to the effective date of the upgrade in warranty and may incur time and material charges to bring the system into warrantable condition.
It is the Customer's responsibility to back up data on the Customer's system. While every attempt has been made to provide redundancy in the hardware, INLINE shall not be held responsible for loss of or damage to data or loss of use of any computer or network systems.
Customer acknowledges that INLINE's performance and delivery of the services are contingent upon Customer providing access to its personnel; facilities; equipment; hardware; software; network; and information including logs and Customer's timely decision making, notification of relevant issues or information, and granting of approvals and/or permission. Customer will promptly obtain and provide to INLINE any required consents necessary for INLINE's performance of the services described herein. INLINE's personnel will be granted access to the items listed above during the entire window of service coverage. If access must be limited to a fixed window of time, a surcharge may apply.
LIMITATION OF SERVICES. When services consist of repair of INLINE systems, such services shall be those repair services that are necessary because of any existing defect or if a defect occurs in material or workmanship in the system or in any system component covered by this agreement. PREVENTIVE MAINTENANCE IS NOT INCLUDED. REPAIRS NECESSITATED BY SOFTWARE PROBLEMS; FAILURE TO PERFORM PREVENTIVE MAINTENANCE; OR AS A RESULT OF ALTERATION, ADJUSTMENT, OR REPAIR BY ANYONE OTHER THAN INLINE OR ITS REPRESENTATIVES ARE NOT INCLUDED. Services do not include repair of any system or system component that has been damaged as a result of (a) accident, misuse, or abuse of the system or component by anyone other than INLINE; (b) an act of GOD such as, but not limited to, lightning, flooding, tornadoes, earthquakes, and hurricanes; or (c) the moving of the system from one location to another.
LIMITED WARRANTY. INLINE WARRANTS THAT SERVICES WILL BE PERFORMED IN A GOOD AND WORKMANLIKE MANNER. EXCEPT AS EXPRESSLY STATED IN THE PRECEDING SENTENCE, INLINE MAKES NO EXPRESS OR IMPLIED WARRANTIES WITH RESPECT TO THE SERVICES INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY RELATING TO THIRD-PARTY PRODUCT; ANY WARRANTY WITH RESPECT TO THE PERFORMANCE OF ANY HARDWARE OR SOFTWARE USED IN CONDUCTING SERVICES; ANY WARRANTY CONCERNING THE RESULTS TO BE OBTAINED FROM THE SERVICES OR THE RESULTS OF ANY RECOMMENDATION INLINE MAY MAKE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES CONCERNING THE PERFORMANCE, MERCHANTABILITY, SUITABILTY, NONINFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE OF ANY OF THE DELIVERABLE OR OF ANY SYSTEM THAT MAY RESULT FROM THE IMPLEMENTATION OF ANY RECOMMENDATION INLINE MAY PROVIDE.
LIMITATION OF LIABILITY. NEITHER PARTY WILL BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN CONNECTION WITH, THE SERVICES PROVIDED BY INLINE EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EXCEPT FOR CLAIMS THAT THE SERVICES CAUSED BODILY INJURY (INCLUDING DEATH), INLINE'S TOTAL LIABILITY ARISING OUT OF, OR IN CONNECTION WITH, ANY EVENT OR SERIES OF CONNECTED EVENTS OCCURRING IN CONNECTION WITH THE SERVICES THAT ARE THE SUBJECT OF THE CLAIM SHALL NOT EXCEED THE AMOUNT OF FEES PAID UNDER THIS AGREEMENT FOR THE SPECIFIC SERVICE DURING THE PRIOR YEAR.
Item #107808—ArcGIS Data Appliance (Server Bundle)-USA/World Collection: includes World Collection, USA Prime Imagery, and USA Street Map 
Spatial Data Management—With the ArcGIS Data Appliance (Server Bundle), administrators can organize and manage existing geospatial and business information. You can integrate this information with the prerendered data collections included for the presentation of rich geographic content.
Collaboration and Sharing—The ArcGIS Data Appliance (Server Bundle) lets you create rich Web mapping and analysis applications that can be shared across your organization in support of project collaboration, what-if scenarios, or community visioning activities.
Visualization (Mapping)—The ArcGIS Data Appliance (Server Bundle) includes application design templates that allow you to quickly create and deploy rich Web mapping and visualization solutions for use throughout the organization.
Open, Flexible, and Scalable—The ArcGIS Data Appliance (Server Bundle) operates on industry-standard IT infrastructure and supports geospatial service-oriented architecture (SOA) initiatives, allowing you to easily integrate within existing IT or GIS enterprises.
Documented Developer Tools—You can extend the functionality supported by the ArcGIS Data Appliance (Server Bundle) through fully documented developer tools. Your programming staff can use these tools to create sophisticated business solutions or to embed the power of the ArcGIS Data Appliance (Server Bundle) within other enterprise information systems such as customer relationship management and enterprise resource planning systems.
ESRI, File #54630, Los Angeles, CA 90074-4630