Esri Partner Network

ViewPermit Selected by the City of New Haven, CT for new Cloud-hosted Online Permitting System

BELMONT, MA  June 15, 2010—The City of New Haven, CT has officially selected ViewPermit™ for a new GIS-based online electronic permit management system.

The full-function cloud-hosted system will allow residents and businesses to apply, pay for, and receive building, public right-of-way, and other permits online. They can also track the status of their permits as they move through the approval process. On the back end, City departments will use the system to manage permit review, approval, and inspections processes electronically.

“This is an example of our Innovation Based Budgeting efforts coming to fruition,” said New Haven Mayor John DeStefano. “With electronic permitting the City will be able to provide user friendly access for permit applications and streamlined review, approval and issuance of permits. The system will also provide real time, web-based data available to all departments to improve permit tracking, inspection and enforcement efforts. This change will save time, money and aggravation for all parties once it is up and operational.”

Nine towns in the Hartford region are already participating in a similar electronic permitting project sponsored by the Capital Region Council of Governments (CRCOG) which selected ViewPermit™ after a rigorous Request For Proposal process. The original CRCOG agreement was crafted to allow other Connecticut municipalities to participate.

“This program was initiated to promote more responsive, customer-friendly and efficient local government services through a regional approach to technology,“ said Jocelyn Mathiasen, CRCOG Special Projects Coordinator. “The selection process involved IT directors, building officials and administrators from several Connecticut towns. ViewPermit was chosen because of its online functionality, simple user interface, city-wide approach to permit management and the knowledge and flexibility of its project team.” 

“We are very excited about working with New Haven,” said Nasser Hajo, ViewPoint Vice President and Chief Technology Officer. “We have a proven system that has been well received by the towns in the Hartford region, and we look forward to using all that we have learned from them in implementing the system for New Haven.” 

ViewPermit streamlines workflow for planning, conservation, zoning, building, public works, fire and health departments and supports a wide range of local licensing needs. Its many advanced features, such as embedded GIS, enable municipal officials to seamlessly track, control, monitor, schedule and report on all elements of permit and license issuance. It significantly reduces processing time and greatly enhances access to information while dramatically improving customer service for citizens, developers and businesses. Ultra-secure cloud hosting options provide unsurpassed agility, redundancy, load-balancing and 99.9+% guaranteed uptime. Cutting edge ViewPermit cloud technology provides dynamically scalable and virtualized resources over the Internet, with significant IT management benefits.  Visit for more.

ViewPermit employs Esri’s ArcGIS Engine and ArcObjects software, and Microsoft .Net technology. Cloud hosting via Windows Azure.

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About ViewPoint GIS:
ViewPoint GIS, founded in 1995, is a focused software development firm specializing in GIS-based business process solutions for local governments and public agencies. ViewPoint is an Esri Authorized Business Partner.

About Esri:
Since 1969, Esri has been giving customers around the world the power to think and plan geographically. The market leader in GIS, Esri software is used in more than 300,000 organizations worldwide including each of the 200 largest cities in the United States, most national governments, more than two-thirds of Fortune 500 companies, and more than 7,000 colleges and universities. Esri applications, running on more than one million desktops and thousands of Web and enterprise servers, provide the backbone for the world's mapping and spatial analysis. Esri is the only vendor that provides complete technical solutions for desktop, mobile, server, and Internet platforms. Visit us at

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