The following components are included in the customer’s annual program subscription:
All program components are included in your subscription fees; you may elect to leverage only those components that best meet your needs. Program components include
- Technical Advisor—In addition to an Esri Account Manager, Esri will assign a Technical Advisor focused on the customer’s account.
- Annual Account Planning Session—The assigned Technical Advisor facilitates a one-day annual account planning or review meeting attended by key Esri and customer stakeholders. The meeting focuses on the discussion of overall vision, goals, and objectives; resulting in the development of a collaborative technical work plan.
- Technical Work Plan—A collaboratively developed document is designed to drive the program’s implementation through definition of a customer’s GIS vision, goals, and objectives.
- Learning and Services Credits—A means to address objectives defined in a technical work plan with focused consulting, training, and Premium Support services.
- Quarterly Technology Webcasts—Access to quarterly technology webcasts delivered by specialists representing various geospatial technology topics relevant to program participants’ business and technology requirements.
The program may be configured with additional technical advisor hours and supplemental learning and services credits annually as required, subject to program terms.
An Esri Technical Advisor who has expertise in Esri platform capabilities and/or vertical industry GIS implementations will be assigned to the customer.
The Esri Technical Advisor will become familiar with the customer’s GIS capabilities; Esri platform implementation, applications, release levels and geospatial initiatives. The Technical Advisor in coordination with the Account Manager will:
- Advise you on GIS strategies, architectures, product selection, and release planning
- Prepare for and facilitate annual account planning or review meeting
- Develop a collaborative technical work plan outlining customer vision, objectives, goals, and recommended activities to execute the plan
- Maintain proactive communication and coordination throughout the engagement
The customer may elect to obtain additional Technical Advisor hours for a supplemental price. Technical Advisors are not substitutes for Esri Support Services or Professional Services. The customer will continue to contact Esri Support Services as the first point of contact for all technical support inquiries. If a custom application or other services are required, the customer will need to enter into an agreement for use of Esri Professional Services. If the customer requests the Technical Advisor to come to the customer site, the customer will pay reasonable travel costs.
Annual Account Planning Session
The one-day annual account planning or review meeting, typically conducted in Redlands, is coordinated and facilitated by the assigned Technical Advisor, with participation from other Esri account team members, technical and industry staff. The objective of the meeting is to discuss the customer’s overall GIS vision, objectives, and requirements. A targeted outcome is a defined or revised technical work plan with input from key organizational stakeholders.
There is an option to conduct the planning/review session at Esri regional offices, or the customer’s offices (at additional cost). However, Esri technical and industry staff may only be available via conference call and/or webcast in the latter location. This meeting may be completed at a mutually agreed upon time during the term of the program. The customer will be responsible for their own travel expenses.
Technical Work Plan
The Technical Work Plan is a working document collaboratively developed with input from the customer and the Technical Advisor. Acting as a road map to drive collaboration and technical enablement, the primary objective of the document is to outline the customer’s GIS vision, goals, and objectives and the recommended activities.
Learning and Services Credits
Learning and Services credits are intended to provide a means for the customer’s organization to execute activities defined in a technical work plan. These activities may include focused consulting services support, training, and/or Premium Support services to address specific objectives. An associated Learning and Services credit value is assigned to each activity, per the table below:
|Technical Consulting Services Support consisting of review of system architecture design, enterprise GIS health check, basic prototyping, and other general technical consulting activities *
||1 credit = 2 hours
|Annual Premium Support Services Subscription
||75 credits = Unlimited Incidents
|-Additional Authorized Caller**
||20 credits = 1 caller
|Instructor-Led Training (one  person at an Esri Facility) or Virtual Classroom
||1 credit = 1 day
|Client Site or Private Esri Site Training Event (for up to twelve  people)
||9 credits = 1 day
||0.75 credits = 1 day
|Coaching Services (for up to fifteen  people)
||9 credits = 1 day
|Virtual Campus Annual User License
||1 credit = 480 Virtual Campus dollars
|Related Esri travel and per diem expenses
|Esri Technical Certification Exam Voucher
||.75 credit = 1 voucher
*Any project-related activities requiring a deliverable other than consulting time will be scoped, budgeted, and scheduled through a separate agreement.
**Requires that the customer purchases the Annual Premium Support Services Subscription
The customer may use Learning and Services Credits toward any combination of consulting services support, training, premium support, or related travel expenses as described below, per technical work plan recommendations.
The customer may purchase, for an additional price, additional Learning and Services Credits in blocks of 50 or 100 credits.
If the customer requests additional Learning and Services Credits over and above the initial two hundred (200) credits provided for, the customer must purchase them along with additional Technical Advisor hours.
Unused Learning and Services Credits may be carried over to future years as long as the customer remains an Esri Enterprise Advantage Program member. If this EEAP Agreement expires (exclusive of termination for default), any unused credits will expire six (6) months after the expiration of this EEAP Agreement; however, the Technical Advisor Services will not be available during this post-Term period.
Esri will provide customer’s EEAP contact with a monthly report outlining usage of Enterprise Advantage Program Learning and Services Credits.
Current on Maintenance: The customer must remain current on standard maintenance during the term of this EEAP Agreement. Standard maintenance is described at http://www.esri.com/legal, which may be changed from time to time.
Authorization of Learning and Services Credit Use. The customer will contact its Account Manager or Technical Advisor to consume Learning and Services Credits for a particular request. Esri will submit to the customer a Learning and Services Credit estimate by e-mail for confirmation and authorization for use of the credits.
Travel and Per Diem. Any Esri travel and per diem will be quoted separately. The customer may direct Esri to use credits for travel and per diem as stated in Esri Enterprise Advantage Program Description above, or the customer will issue a purchase order and Esri will invoice the customer for the travel and per diem expenses.
Notification of Consumed Credits. Esri will notify the customer’s in the event the authorized Learning and Services Credits are consumed prior to completion of the requested work. The customer may elect to direct use of additional credits, if available; procure additional Learning and Services Credits; or notify Esri to stop work on such requested work. Esri reserves the right to discontinue work when the authorized credits are consumed.
Review of Proposed Activities. Any activities proposed to be completed under the Esri Enterprise Advantage Program will be subject to review and approval by Esri to ensure alignment with the intent of the program.
Quarterly Technology Webcasts
Learn about the Esri’s platform and how it can provide an immediate impact on the customer’s business through exclusive quarterly technology webcasts. Esri technical specialists or product managers will deliver relevant technology topics related to the Esri platform and enterprise GIS.
Esri will provide an e-mail invitation to the Esri Enterprise Advantage Program contact including logistical information for the webcast.
What a Subscription Does Not Cover
The Esri Enterprise Advantage Program is not designed to provide deliverables such as, but not limited to, software code, production system data migration, and production applications. The program provides general technical advisory and consulting services support, but any project-related activities that require Esri Professional Services support will be scoped, budgeted, and scheduled separately.