Services

Esri Enterprise Advantage Program

Details

All program components are included in the EEAP subscription fees. The EEAP customer may elect to use only those components that best meet their needs. Program components include:

Technical Advisor

Technical Advisor

An Esri Technical Advisor with expertise in Esri platform capabilities and/or vertical industry GIS implementations will be assigned to each EEAP customer. The Esri Technical Advisor will become familiar with the customer’s GIS capabilities, Esri platform implementation, applications, release levels, and geospatial initiatives.





The Esri Technical Advisor, in coordination with the Esri Account Manager, will:

  • Provide advice on GIS strategies, architectures, product selection, and release planning
  • Prepare for, and facilitate, an annual account planning session
  • Develop a collaborative Technical Work Plan outlining each customer’s vision, objectives, goals, and recommended activities
    necessary to execute the plan
  • Maintain proactive communication and coordination throughout the engagement

Any customer may elect to obtain additional Technical Advisor hours from Esri for a supplemental price. Technical Advisors are not substitutes for Esri Support Services or Esri Consulting Services.  Customers will continue to contact Esri Support Services as the first point of contact for all technical support needs. If Technical Advisor support at a customer’s site is requested for activities beyond the annual account planning session, the associated travel costs will be an additional charge.

Annual Account Planning Session

A one-day annual account planning session, typically conducted in Redlands, CA, will be coordinated and facilitated by the assigned Esri Technical Advisor, with participation from other Esri account team members, and technical and industry staff. The objective of the annual meeting will be to discuss the customer’s overall GIS vision, objectives, and requirements. The targeted outcome for the annual meeting will be to define or revise the Technical Work Plan with input from key organizational stakeholders. 

Each customer will have the option to conduct the annual account planning session at Esri regional offices or at customer’s offices. However, Esri technical and industry staff may only be available via conference call and/or webcast if the meeting takes place at customer’s location.  The meeting may be completed at a mutually agreed upon schedule during the term of the program. EEAP customers will be responsible for their own travel expenses.

Technical Work Plan

The Technical Work Plan is a working document collaboratively developed with input from the customer and the Technical Advisor. Acting as a road map to drive collaboration and technical enablement, the primary objective of the Technical Work Plan is to outline customer’s GIS vision, goals, objectives and the recommended activities.

Learning and Services Credits

Learning and Services Credits are intended to provide a means for the customer’s organization to execute activities defined in the Technical Work Plan. These activities may include focused consulting services, training, managed cloud services, and premium support services to address specific objectives. An associated Learning and Services Credit value is assigned to each activity, per the table below:

 

Technical consulting services support consisting of review of system architecture design, enterprise GIS health check, basic prototyping, and other general technical consulting activities *

1 credit = 2 hours

Annual Premium Support Services subscription

75 credits = Unlimited Incidents

Premium Support Domestic Annual Subscription Up To 10 Incidents

30 Credits

Priority Support International Annual Subscription**

20 Credits

Premium Support International Enterprise Test Lab **

20 Credits

Additional authorized caller***

20 credits = 1 caller

Instructor-led training
(one student at an Esri facility) or online classroom

1 credit = 1 day

Client site or private Esri site training event
(up to twelve students)

9 credits = 1 day

Each additional student

.75 credits = 1 day

Instructor-led online half-day workshop

.33 credits per student

Private instructor-led online half-day workshop
(up to 20 students)

5.5 credits

Coaching services (up to 15 students)

9 credits = 1 day

Esri Technical Certification Exam voucher

.5 credit = 1 Voucher

Related Esri travel and per diem expenses

Esri Managed Cloud Services

Esri firm-fixed-price services

Hands-On Learning Lab

as quoted

*Any project-related activities requiring a deliverable other than consulting time will be technically defined, priced, and scheduled through a separate agreement.
**Only available for customers outside of the United States of America.
***Requires that the customer purchase the Annual Premium Support Services subscription 

Purchase of Additional Learning and Services Credits:  EEAP Customers may purchase, for an additional price, additional Learning and Services Credits in blocks of 50 credits or 100 credits. When additional Learning and Services Credits are purchased, Esri recommends that additional Technical Advisor hours are also considered in the purchase.

Learning and Services Credit Expiration:  Unused Learning and Services Credits expire 24-months from their purchase date, or one-month after the termination of the EEAP subscription, whichever occurs first. If the EEAP agreement expires (exclusive of termination for default), any unused credits will expire one-month after the expiration of the EEAP agreement; however, the Technical Advisor services will not be available during this post-term period.

Monthly Reporting:  Esri will provide a monthly report outlining usage of Enterprise Advantage Program Learning and Services Credits to customer’s selected point of contact.

Current on Maintenance: Each EEAP customer is required to remain current on standard maintenance fees during the term of the EEAP agreement. Standard maintenance is described at http://www.esri.com/legal, which may be changed from time-to-time.

Authorization of Learning and Services Credit Use:   Each customer will contact the Esri Account Manager or Esri Technical Advisor to consume Learning and Services Credits for a particular request. Esri will provide each customer with a Learning and Services Credit estimate to confirm and authorize use of the credits.  Once the customer has authorized the use of credits, work may commence.

Travel and Per Diem:   Any Esri travel and per diem will be quoted separately.  Customer may direct Esri to use Learning and Services Credits for travel and per diem expenses, as stated in the EEAP description above, or customer can issue a separate purchase order and have Esri will provide a separate invoice for the travel and per diem expenses.

When Allocated Credits are Consumed: Esri will notify each customer if all allocated Learning and Services Credits will be consumed prior to completion of the requested work. Customer may elect to: (1) use additional Learning and Services Credits, if available; (2) procure additional Learning and Services Credits; or (3) notify Esri to stop work once all Learning and Services Credits are consumed.

Review of Proposed Activities: Any activities proposed under the EEAP will be subject to review and approval by Esri’s EEAP management team to ensure alignment with the intent of the program. 

Quarterly Technology Webcasts

Customers can learn about the Esri software platform and how it can provide an immediate impact on business practices through exclusive quarterly technology webcasts. Esri technical specialists or product managers will deliver relevant technology topics related to the Esri platform and enterprise GIS. Esri will provide an e-mail invitation to each EEAP customer’s point of contact, including logistical information for the webcast.

Subscription Renewals

The EEAP is a subscription-based program that renews on an annual basis.  Customers may subscribe for multiple years. The Esri account manager will provide guidance on ordering instructions should a lapse in subscription renewal occur.

What a Subscription Does Not Cover

The EEAP is not designed to provide project deliverables. The program provides general technical advisory and consulting services support only, and any project-related activities will be defined, priced, and scheduled separately.

To subscribe to the program, email us at eeap@esri.com, or contact your Esri account manager
at your local Esri office.