Extended Support Programs
ESRI extended support comprises flexible programs that provide personal attention to your needs and, when combined with core support, offer you the highest level of assistance possible.
Enterprise GIS Trends
An enterprise GIS provides broad access to geospatial data and applications throughout the organization.
All program components are included in your subscription fees; you may elect to leverage only those components that best meet your needs. Program components include
The program may be configured for additional technical advisor support and supplemental learning and services credits annually as required, subject to the terms of the program.
The ESRI technical advisor will become familiar with your ESRI products, release levels, applications, computing platforms, and GIS-related issues. Your technical advisor, in coordination with your account manager, will be available to
Note: Your technical advisor is not intended to be a single point of contact, a substitute for standard support services, or someone involved in every technical issue faced by your organization. Standard support services items would be channeled through your existing software support process.
Via secure Web access, you may enter an inventory of your organization's GIS-related technical environment, including computing platforms, databases, development tools, and general network configuration, for use by your technical advisor and Premium Support Services coordinator.
Learning and services credits provide a flexible means for you to acquire focused consulting services support, Premium Support Services, and training. Credits represent the best value and are available exclusively to Enterprise Advantage Program customers. Learning and services credits may be redeemed for any combination of the following:
Upon annual subscription renewal, unused learning and services credits may be carried over to the next year.
A key component of the Enterprise Advantage Program is a one-day annual account planning or review meeting conducted at an ESRI office and attended by key ESRI technical and industry representatives. The objective of the session is to define or review a high-level work program involving your organization's key stakeholders. Typically, the work program would outline targeted objectives, proposed activities, and associated planned learning and services credit usage.
The Enterprise Advantage Program is not designed for ESRI to provide project-specific consulting services. The program provides general technical advisory and consulting services support, but any project-related activities that require ESRI Professional Services support will be scoped, budgeted, and scheduled separately.
