Extended Support Programs
Your needs may go beyond core software support if you are
A customer developing, implementing, or supporting complex, mission-critical GIS applications
A business partner that needs greater collaboration with Esri to support your solution or consulting practice development
Esri extended support comprises flexible programs that provide personal attention to your needs and, when combined with core support, offer you the highest level of assistance possible.
Get the support you need when you need it while developing your self-sufficiency through this program, which allows you to add our expertise to your project team by requesting assistance for a specific aspect or phase of your GIS project.
Premium Support Services (PSS)
This program provides the highest level of technical support available from Esri. PSS gives you personalized service, prioritized incident management, and proactive communication of the status of your incidents and current technical issues being investigated by Esri.
Esri Enterprise Advantage Program (EEAP)
As a member of an Advantage program, you will receive proactive and personalized technical advisories, flexible program configuration, and continuity in extended support services. The programs are open to customers and business partners, respectively, in the United States.