Operations and Maintenance

• Technical support
• Performance monitoring
• Systems maintenance
• Software maintenance

This stage involves supporting the installed application in the production environment.

During this phase, we will help you implement a support plan that will allow you to respond effectively to changing user and technology needs. The goal is to develop the expertise of your employees and ensure viability of the system into the future. Based on the identified performance baseline and metrics, we will develop administrative procedures to streamline system tuning. We will also help you design a maintenance plan for your geodatabase and a process for managing system enhancement requests.

Deliverables

Deliverables at this stage include

• Technical support plan and materials
• Performance monitoring plan, design, and automation
• Systems and software maintenance plans and processes
• Process for managing enhancement requests

Related Services

• Project services
• Implementation Services

Learn More

Visit the ESRI Project Center for information, advice, and tools regarding the GIS project life cycle.