Services

Esri Premium Support Services

Overview

Enjoy the convenience of prioritized incident management and personalized technical support with the Esri Premium Support Services (PSS) program. Premium Support Services complement and extend existing standard technical support options by providing focused industry-centric Support.

Who Uses Premium Support Services?

The Premium Support Services program has been designed to meet the needs of Esri customers who are developing, implementing, or supporting complex, mission-critical GIS applications.

Why Use Premium Support Services?

With the Premium Support Services program you will benefit from the highest level of technical support that Esri offers. Services include:

  • An assigned Technical Account Lead who acts as your liaison within Support and across Esri departments
  • 24/7/365 incident logging and work clock
  • Prioritized incident management
  • Daily status updates for all Premium Support incidents
  • Premium access to the My Support portal
  • Monthly review of Premium Support incidents and service
  • Other benefits exclusive to Premium Support Services customers

Learn more about program components.


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