Support

Self-Help

The ESRI Support Center technical resources are available to everyone. ESRI encourages you to participate and benefit from the experience and expertise of fellow professionals in the GIS community. Take advantage of a wide variety of resources online.

• ArcGIS Online Discussion Forum—Participate in online discussions and list serves.
• ArcGIS Online Resource Center—Access pre-published maps, globes, reference layers, templates, user guides, tutorials, and metadata.
• Data Models—Access templates available for download.
• Downloads—Get the latest samples, scripts, utilities, and more.
• Knowledge Base—Find "how-to" documents, white papers, system requirements, and software troubleshooting.
• ESRI Developer Network—Find resources to build solutions that embed our desktop and server technologies.
• Project Center —Access resources and services for planning, designing, implementing, and maintaining a successful GIS.
• Data & Maps —Explore ready-to-use datasets.

Help From ESRI

In the United States, you can contact ESRI Technical Support from 5:00 a.m. to 5:00 p.m. (Pacific time), Monday through Friday.

   Telephone: 888-377-4575 (toll free)
   Fax: 909-792-0960

Online, you can contact the ESRI Support Center to find out how to request the technical resources you need.

In the United States, you can contact ESRI Customer Service from 8:00 a.m. to 5:00 p.m. (Pacific time), Monday through Friday.

   Telephone: 888-377-4575
   Fax: 909-307-3082

Online, you can contact ESRI Customer Service or submit a request to Customer Service to find out about an order.