Common Questions

ArcLogistics is a stand-alone end-user application designed to solve vehicle routing problems, helping you create and manage a set of routes for your fleet.

• Cost reductions are realized related to employee overtime, vehicle use, and fuel savings. Minimize mileage, overtime, and vehicles and reduce time spent planning routes and waiting.
• Efficiency is found in generating optimized routes in shorter amounts of time. Serve more customers with the same fleet, respond to same-day requests, reduce cycle time, and lower the driver/dispatcher ratio.
• Improved customer service is gained from offering better time windows and on-time performance. Offer tighter time windows and keep the promise of on-time performance to establish a good reputation and retain customers.

ArcLogistics gives the biggest benefit to companies that have the following characteristics:

• Fleet size of 20 to 100 vehicles
• Multiple stops handled per day
• Dynamic schedules—things changing every day
• Product or service delivery
• Mobile assets
• A need for scheduling and scheduling changes, improving customer service, and reducing expenses and emissions

Route planners and dispatchers benefit: ArcLogistics doesn't replace the knowledge of the route planner or dispatcher. It empowers these professionals to see all the factors involved in generating schedules and routes, apply company-specific knowledge, and create optimal and workable solutions. Management benefits: ArcLogistics can generate daily route reports and help managers review route adherence. Optimized routing means that vehicles are used more efficiently, overtime is kept in check, and overall operations costs are reduced. Our customers typically report that payback for ArcLogistics comes within weeks of implementation. Drivers benefit by getting realistic routes that consider the capacity of their vehicles and the amount of time they need at each stop, as well as safe directions provided by detailed manifests or in the vehicle with ArcLogistics Navigator.

Customers and constituents benefit by engaging with an organization that is consistent, on time, and efficient.

Our customers find that ArcLogistics is most effective in routing 20 to 100 vehicles per dispatcher/route planner.

When you generate routes, you have five capacities that help you create the optimum solution:

• Weight
• Volume
• Number of orders
• Two additional customizable capacities to fit your business processes

If you need to solve side-of-street routing problems where entire street segments are traversed, such as meter reading, snowplow, and mail delivery routes, ESRI offers other GIS technology appropriate for these applications. Visit www.esri.com/networkanalyst to learn more.

You can choose between NAVTEQ or Tele Atlas street data, updated every six months. As an ArcLogistics customer, you will have access to the best street data possible at a much lower cost than when purchasing it separately.

Yes. If your organization has created and maintains its own network dataset, you can use it directly in ArcLogistics.

ArcLogistics Navigator is an in-vehicle guidance system built specifically for commercial applications. Schedules and routes are created in ArcLogistics and can be sent to ArcLogistics Navigator (this includes your optimized stop sequence, the streets selected for the route, and vehicle restrictions such as turn policies and road rules). Navigator then provides GPS guidance with verbal and on-screen directions and maps.

ArcLogistics Navigator helps you reduce off-route miles and keep your drivers operating safely with audible, turn-by-turn directions. ArcLogistics Navigator helps you ensure that the routes and schedules you create in ArcLogistics are followed in the field.

Yes. That is one of the benefits of using the two products together.

Yes. ArcLogistics Navigator works with ArcGIS Mobile, ArcPad, and ArcGIS Network Analyst.

Yes. ArcLogistics imports any ODBC database as well as many common file formats including ESRI shapefiles.

Yes. You can import and export formats to and from other ESRI products. One of the advantages of ArcLogistics is that it can import and export all the common file formats from ESRI's core products. This makes ArcLogistics an appealing solution to organizations with significant GIS investments looking to extend GIS into other departments.

Yes. ESRI has business partners available who focus on implementing ArcLogistics and have specific expertise in your field. Often, these business partners have created their own plug-ins to ArcLogistics that facilitate industry-specific workflows or other time-saving productivity tools. To find an ArcLogistics business partner, please request a call by selecting ArcLogistics from the pick list. An ESRI representative will contact you.

For a live demo, please request a call by selecting ArcLogistics from the pick list. An ESRI representative will contact you to set up a Web demo.

ArcLogistics and ArcGIS Network Analyst share many capabilities. ArcGIS Network Analyst is intended for those who must develop complex customized routing applications. ArcLogistics is a fleet management solution that works out of the box and provides an intuitive user interface.