Common Questions

• Cost reductions are realized related to employee overtime, vehicle use, and fuel savings. Minimize mileage and overtime and reduce time spent planning routes.
• Efficiency is found through generating optimized routes in shorter amounts of time. You can serve more customers with the same fleet, easily respond to same-day requests, reduce cycle time, and lower the driver-dispatcher ratio.
• Improved customer service is gained from offering tighter time windows and improved on-time performance to your customers. Tighter time windows help you keep the promise of on-time performance that establishes a good reputation to retain customers.

ArcLogistics gives the biggest benefit to companies that have the following characteristics:

• One to 50 vehicles
• Multiple stops required per day
• Dynamic schedules (Every day is different.)
• Product or service deliveries
• Mobile assets
• A need for scheduling changes, improving customer service, and reducing expenses and emissions

Route planners and dispatchers benefit: ArcLogistics doesn't replace the knowledge of the route planner or dispatcher; it empowers these professionals to see all the factors involved in generating schedules and routes, apply company-specific knowledge, and create optimal and workable solutions.

Management benefits: ArcLogistics can generate daily route reports and help managers review route adherence. Optimized routing means that vehicles are used more efficiently, overtime is kept in check, and overall operations costs are reduced. Our customers typically report that return on investment for ArcLogistics comes within weeks of implementation.

Drivers benefit: Realistic routes consider the capacity of their vehicles and the amount of time they need at each stop, as well as safe directions provided by detailed manifests or in the vehicle with ArcLogistics Navigator.

Customers and constituents benefit: They engage with organizations that are consistent, on time, and efficient.

ArcLogistics is most effective in routing 1 to 50 vehicles per location.

When you generate routes, you have five capacities that help you create the optimum solution:

• Weight
• Volume
• Number of orders
• Two additional customizable capacities to fit your business needs

If you need to solve side-of-street routing problems where entire street segments are traversed, such as meter reading, snowplow, and mail delivery routes, Esri offers other GIS technology appropriate for these applications. Visit www.esri.com/networkanalyst to learn more.

Yes. ArcLogistics imports any ODBC database as well as many common file formats including Microsoft Excel.

ArcLogistics is designed to be more workflow driven. The interface will be familiar and appealing to current customers but allow new smaller fleets to get started quickly and easily. One significant difference is that you won't have to manage the street data because it's provided as a service from ArcGIS Online.

No. We will continue to license and support ArcLogistics 10 for quite some time.

Yes. Esri has business partners available that focus on implementing ArcLogistics and have specific expertise in your field. Often, these business partners have created their own plug-ins to ArcLogistics that facilitate industry-specific workflows or other time-saving productivity tools. To find an ArcLogistics business partner, request a call and check off ArcLogistics.

See the system requirements on the ArcGIS Resource Center.