GoodCents Solutions

Problem
Until recently, GoodCents Solutions dispatchers used a manual system of spreadsheets, ZIP Code lists, map books, and wall maps to locate several hundred service orders; assign each order to a service technician; and, ultimately, design a set of five routes (representing the following week's work) for each technician. The manual routing and scheduling process was quite time consuming; dispatchers typically spent three or four person-days per week to build routes for their 12 service technicians.

Solution
ArcLogistics has helped GoodCents Solutions streamline the route planning process by easily handling service orders that require a specific appointment time. The appointment time is automatically taken into account when routes are built. Also, when a technician is scheduled to be out of work, a dispatcher simply needs to block out the vehicle assigned to that technician to prevent it from being used.