Updates and Support

Product Updates

Product updates are automatically made available at no cost to all customers who are current on maintenance. These updates offer feature enhancements, new functionality and technology, and improved performance.

Technical Support

Technical support is available to users subscribing to Esri Maintenance. By subscribing, you will have access to:

  • Telephone, Email, and Chat Support (Monday – Friday, 5:00 A.M. to 5:00 P.M., Pacific Standard Time.)
    You can get in touch with Software Support as often as you need to ask our analysts for assistance or log an incident.
  • My Support
    My Support is a robust interactive web-portal where you can track, manage, and comment on support incidents, view status and last activity, and generate custom reports.
  • Secure Live Remote Support
    Technical Support representatives can directly interact with your system using the secure Citrix ® GoToAssist tool to find an expedient solution to your problem.

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