How do I know when my term starts?
The start date for standard commercial licenses is 30 days after the invoice date of the license, rounded up to the first day of the following month. The start date of Subscription and Term licenses is the date the order is processed.
Do I have to pay all maintenance fees up front?
Software maintenance fees are due and payable annually in advance. However, customers in the United States can request that software maintenance fees be paid quarterly or semiannually in advance, with an added service fee of 12 percent per billing.
Is the renewal quote the same as an invoice?
No. It is Esri's policy to send a quote to all customers who have current maintenance terms. Before Esri can generate an invoice, we need to receive authorization from you in the form of a returned, signed quote, a purchase order, payment via credit card or check, or an email response with authorization to invoice.
ArcGIS for Desktop Users
Are my ArcGIS for Desktop extensions covered by maintenance?
Most ArcGIS for Desktop extensions require separate maintenance, which is calculated by using the same rules that apply to ArcGIS for Desktop. Primary and secondary maintenance is offered for both concurrent use and single use ArcGIS for Desktop extensions. Maintenance for extensions cannot be purchased unless maintenance for the core product is purchased as well.
What is the difference between primary and secondary maintenance?
- Primary maintenance provides customers with software updates, technical support, and for some types of licenses, complimentary registration to the Esri International User Conference. The number of complimentary registrations depends on the quantity and type of software licensing.
Primary maintenance subscriptions include 12 months of technical support for one authorized caller and updates for one license. It is applicable to the first software license. For example, the first of every 10 ArcGIS for Desktop Advanced licenses and/or any of its extensions that you acquire is considered a primary license (i.e., copies 1, 11, 21, 31, and so on).
- Secondary maintenance is offered at a lower cost and provides customers with software updates and technical support through the software license covered under primary maintenance. Secondary maintenance does not include authorized caller privileges or complimentary Esri International User Conference registrations. Up to nine licenses with secondary maintenance can be purchased for each license with primary maintenance.
You may choose to have any combination of primary and secondary maintenance subscriptions as long as a minimum ratio of one primary to nine secondary licenses is maintained. For example, you may choose to have additional primary maintenance subscriptions to acquire additional primary maintenance benefits, such as additional complimentary Esri User Conference registrations or added authorized callers.