Maintenance

Esri's Software Maintenance Program is a cost-effective and comprehensive plan that includes technical support, software updates, and many other benefits. Typically, maintenance for the first year is automatically included when a product license is purchased. See Maintenance Benefits by Product for details.

Many of Esri's products offer a two-tiered maintenance program structure. If you have more than one license of a particular software product, such as ArcInfo, you can take advantage of the two-tiered maintenance program, which offers primary and secondary maintenance subscriptions.

See Maintenance Benefits by Product to find out if a particular product offers both primary and secondary maintenance. Primary and secondary maintenance is offered for both concurrent use and single use software licenses, primarily for ArcGIS for Desktop core software and ArcGIS for Desktop extensions.

When you participate in the software maintenance program, you receive the newest versions of Esri software automatically upon release, at no charge. This allows you and your organization to keep up with the latest software technology developments, take advantage of usability improvements and manage software licenses more easily. Being part of the Esri Software Maintenance Program provides you with

• Automatic shipment of software updates to keep your Esri products current
• Technical Support assistance from skilled and experienced analysts
• Complimentary registrations to the annual Esri User Conference (where applicable)
• Automatic consideration for Esri's Software Beta Program to preview and test software prior to general release
• Subscriptions to ArcNews and ArcUser
• Advanced and exclusive notification of software promotions, when offered

Read a comprehensive overview of the Esri U.S. Software Maintenance Program.