Enterprise Administration Associate 10.2

Esri Certified Enterprise Administration Associates focus on the deployment, implementation, maintenance and support of enterprise GIS systems.

The Esri Enterprise Administration Associate Certification is for skilled system administrators who have at least 2-4 years’ experience operating and supporting enterprise solutions and a minimum of 18-24 months experience working with ArcGIS for Desktop, ArcGIS for Server, and enterprise geodatabases.


A qualified candidate for the Esri Enterprise Administration Associate Certification is familiar with GIS and Esri terminology, architecture, concepts and technology and their impact on enterprise operations.

A qualified candidate should be able to:

  • Efficiently use Esri licensing model
  • Deploy appropriate GIS services to host on premises, cloud-based, ArcGIS Online, or Portal for ArcGIS
  • Diagnose and improve the performance of map services
  • Setup map and image service caching
  • Monitor the health of different components of the system
  • Appropriately manage clusters
  • Perform site administration tasks
  • Install and configure the Web Adaptor
  • Secure the ArcGIS Server Site
  • Manage data stores

The following list of skills measured is provided to familiarize candidates with topics covered on the exam and to help guide exam preparation. We recommend candidates review this list and assess their knowledge of each skill. Specific preparation resources are available to assist with refreshing in areas where any knowledge gaps are found.

Show/Hide All Skills
Implement and Deploy a Solution
  • Describe the ArcGIS for Server software components
  • Determine which deployment model, including hardware, software, networking and security components, is appropriate for a given implementation
  • Identify the license requirements to install ArcGIS for Server
  • Explain the installation process of an ArcGIS for Server system
  • Explain the relationship between product functions, features, and license level
  • Determine the minimum/maximum number of server and service instances required to optimize performance
  • Explain the ArcGIS configuration options to include data, client, web service connections, and service properties
  • Determine which ArcGIS configuration options are appropriate to meet installation requirements
  • Identify methods of verifying a working installation
  • Describe methods of implementing security within an ArcGIS for Server installation
  • Describe key security concepts relating to ArcGIS Server, including Authentication, Authorization, LDAP, https/SSL
Maintain and Support a Solution
  • Identify the appropriate monitoring tool(s) to complete a maintenance task
  • Describes tasks necessary for monitoring and maintaining the health of ArcGIS for Server
  • Determine the necessary steps to complete a maintenance task
  • Explain how to manage migration to ArcGIS 10.2 for Server
  • Perform administrative functions on a server using the Admin API
Troubleshoot Problems with ArcGIS for Server
  • Gather and interpret log entries
  • Identify in which component of an implementation that a problem exists
  • Given an implementation problem, determine an appropriate resolution
  • Given a configuration change, to include user permissions, passwords, configuration files, data connections and hardware, predict a likely outcome
  • Recognize common cartographic and data issues that can impact performance
  • Given a performance scenario, identify the problem and recommend an appropriate resolution
Prepare and Publish Content
  • Describe the purpose of service types and their related capabilities, features, and functions
  • Identify GIS concepts by service type
  • Evaluate service types and capabilities to meet functional requirements
  • Compare and contrast the different caching options
  • Describe strategies for building and maintaining map caches
  • Describe access permissions and software requirements for data sources
  • Determine the appropriate data source and connection type to use based on a given scenario
  • Describe service properties and how they relate to performance
  • Given a performance situation, determine the appropriate service properties
Portal for ArcGIS
  • Describe the installation, licensing, and the role of a Web Adaptor in a Portal for ArcGIS configuration
  • Describe the configuration process for hosted and federated ArcGIS for Server sites
  • Describe methods of implementing security within a Portal for ArcGIS installation
  • Determine the necessary steps to complete a Portal for ArcGIS maintenance task
  • Perform administrative tasks on Portal for ArcGIS using the REST API
  • Identify methods of verifying a working installation for Portal for ArcGIS
  • Determine the problem and recommend an appropriate resolution for a given Portal for ArcGIS implementation issue
  • Describe the concepts used in Portal for ArcGIS

The following resources are available to help you prepare for your exam, but are not required. Please utilize this list of preparation resources with the list of skills measured topics to identify appropriate training options for possible knowledge gaps found.

Please note that completing the recommended training courses does not guarantee you will achieve the requirements for a specific Certification exam.

Preparation resources [PDF]

You may also search the ArcGIS Resource Center for additional materials.

Register for an exam

Exam price: $225 USD
Exam time limit: 2 hours and 30 minutes
Number of questions: 95
Certification code: EEAA102
Exam type: Multiple choice, multiple select
Published: February 2014
Level of change from previous version: Moderate
View information about this exam for ArcGIS 10.1.

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