Jeff C.
Support Account Services Manager- Scan this page for Announcements, Latest Additions, Common Issues
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Announcements
ArcGIS JavaScript API DVD Now Available
Organizations that are unable to access the web-based JavaScript APIs from ESRI’s web site may now request the APIs on DVD from ESRI Customer Service. For more details, please see Knowledgebase Article 35491. Last edited September 18, 2008
ArcGIS Desktop 9.3 evaluation can’t be registered
ArcGIS Desktop 9.3 Evaluation Software, DVD Sleeve with Part Number 111633-111634. DVD disc with Part Number 111636. After entering the registration number in the Registration Wizard the following appears: “The ArcEditor registration number EVAxxxxxxxxx is not a valid registration number for this version of the software.” Please refer to KB article 35338 for a workaround authorization file. Last edited August 7, 2008
Latest Additions
| PLTS for ArcGIS 9.3 Nautical Solution Patch 1 | Sep 19, 2008 |
| ArcGIS 9.3 Service Pack 1 Announcement | Sep 17, 2008 |
| Segmentation Module 9.2 2008 Service Pack 1 | Sep 12, 2008 |
| Estevol a space and time navigation tool | Oct 07, 2008 |
| Convert layer to dxf | Oct 06, 2008 |
| Load Raster Catalog | Oct 06, 2008 |
| MicroStation client for ArcGIS Image Server | Jul 10, 2008 |
| MapInfo client for ArcGIS Image Server | Jul 10, 2008 |
| Installing the Image Server Viewer | Jul 10, 2008 |
| Building Interior Space: BISDM Conceptual Framework Document | Sep 25, 2008 |
White Papers:
| ESRI Data & Maps 9.3 | Sep 30, 2008 |
| ArcGIS 9.3 Enterprise Deployment | Jul 16, 2008 |
| Job Tracking for ArcGIS (JTX) Whitepaper | Jan 28, 2008 |
2008 ESRI Geocoder Information
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Sep 12, 2008 |
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2008 Market Potential Data Descriptions
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Sep 12, 2008 |
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2008/2013: ESRI Demographic Data Update Methodology
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Sep 12, 2008 |
| Field calculator not correctly calculating all fields | 6:44 AM (PST) |
| Cut multiple polygons | 6:22 AM (PST) |
| Sorting fields | 6:18 AM (PST) |
| "...does not have OIDs. Failed to execute (Add Join). | 6:12 AM (PST) |
| Class not licensed for use... | 6:06 AM (PST) |
| MapBook | 5:55 AM (PST) |
| ArcView 9.2 SP6 - Automation error when opening a shapefile in ArcMap | 5:44 AM (PST) |
| Overlapping Polygons | 5:18 AM (PST) |
| Command Timeout | 5:16 AM (PST) |
| NTV2 transformations and geodatabase | 4:36 AM (PST) |
| detailed VBA code for point to point distance calculation | 4:29 AM (PST) |
| stress testing of REST api | 3:55 AM (PST) |
Common Issues
- Alert: Status of Oracle 10.2.0.4.0 Support
- ArcGIS Desktop 9.3 evaluation cannot be registered
- ArcMap Visual Basic Editor macro is disabled
- Best practices for using dynamic display
- Can an old ECP registration code be used for licensing newer versions of ESRI software?
- Configure a reverse proxy system architecture with ArcGIS Server
- Create multiple ArcSDE instances
- Creating and Consuming Custom C++/COM Components
- Data does not draw when zooming into a spatial view created on an SDEBINARY or SDELOB feature class
- Does ArcGIS support Microsoft Windows Vista?
- Does ESRI support 64-bit processors with ArcGIS products?
- Does the Web ADF for .NET version 9.2 support Microsoft AJAX 1.0?
- Error starting esri_sde service(997)
- How to extrude features in Globe
- Incorrect spatial index entries created because of rounding conditions when generating gx, gy cell values in Oracle with a st_spatial_index
- Issues with Windows XP SP2 and ArcGIS 9.x products
- Perform a Direct Connect to an Oracle database that stores Oracle spatial data
- Use ArcGIS Server for the Microsoft .Net Framework with a 64-bit processor
- Use VBA functions in the field calculator
- What is the recommended order of installations to successfully install a complete ArcGIS Image Server?
- Why does the ArcGIS 9.2 Desktop Help Search Engine no longer work?
U.S. Users
- Use our convenient online Support Request Form
- or - - Call us toll-free 1-888-377-4575 5AM-5PM (PST) Monday-Friday
- Learn more about ESRI Support
Non-U.S. Users
- Please contact your local ESRI Distributor
Licensing or Registration Issues?
- Visit our Customer Service Site
Support Center Feedback
- Click here to send us comments or questions about this site.
Request ArcGIS 9.3 Media on CD
- ArcGIS 9.3 will be delivered on DVD; click here to request ArcGIS 9.3 media on CD.
- Click here to request ArcSDE Client SDK Installation for UNIX/Linux on CD.
