Redlands, California—Mid-America Computer Corporation (MACC) recently teamed with Esri to add geocoding and mapping capabilities to the billing and operational support solutions it provides to more than 300 telecommunications companies in the United States.
"Our customers like the new map feature where they can see service calls at a glance," said Dave Waite, Director of Product Development for MACC. "The use of Esri maps has been very well received by the telecom customer base, and we are very happy with the whole process."
Staff members at telecom companies now use MACC together with Esri to geocode all addresses in the system and therefore more accurately locate customers or assets. Telecom operators can quickly turn to an Esri map for information about service orders, then dispatch technicians based on the most efficient route.
"What Esri does for telecommunication companies is provide a common platform—the ArcGIS platform—to improve customer service delivery," said Randy Frantz, telecommunications and location-based services manager for Esri. "The ArcGIS platform gives you a place to access your business data, manage assets, update network information, integrate work orders, find customer information, and prepare reports." Find out more about Esri technology for telecom at esri.com/telecom.