While there are many new data sources and analysis techniques available today, GIS is not new to most communities. GIS capabilities have been used within government departments for decades in order to make the delivery of community services more efficient and effective. Governments have shown significant return on investment (ROI) when they use GIS technology to solve problems. King County, Washington, staff use GIS applications to improve operations in more than 42 county agencies. Dr. Richard Zerbe, an economist at the University of Washington, conducted a study measuring the ROI of the King County GIS program during the 18-year period between 1992 and 2010 and found that the county accrued net benefits between $776 million and $1.7 billion during that time.
“Our GIS service is an example of a high-performing IT service that is providing a large amount of customer efficiency for the investment. The GIS service is a model that we want all our services within King County IT to aspire to.” — King County Chief Information Officer Bill Kehoe
Take the Next Step: GIS as a Platform
Using GIS in individual departments is an important step for improving those departments. By taking the next step — making GIS data accessible and reusable across all departments — your community can reach higher levels of productivity and innovation. A good place to start is to transform existing GIS investments into a GIS platform that supports all departments with maps, analysis, and applications. Right away, you will reduce or even eliminate costs incurred by silos and redundant data collection. You will also more easily solve problems that span the purview of multiple departments.
Part of creating a modern GIS platform involves transforming GIS information into web services that can be shared across the platform and assembled in useful ways. Imagine having a comprehensive view of real-time road closures by pulling data from the multiple government departments in charge of transportation, utilities, emergency services, and public events. Similarly, imagine having real-time data from multiple departments in an executive dashboard that provides government leaders with the latest view of community-wide performance.
Better Planning and Resiliency
Up-to-date access to cross-departmental data is important for managing planned events, like road repairs, as well as for adjusting quickly to unexpected events, such as man-made or natural disasters. For this reason, a GIS platform is a powerful tool in creating resilient communities. Spatial analysis can be done in advance to improve disaster preparedness. You can, for example, identify the locations of your community’s most vulnerable populations and infrastructure. During an emergency, you can use a common operating picture via your GIS platform to determine where recovery resources should be deployed to reach the most people. In the aftermath of a disaster, you can use GIS to plan and orchestrate recovery efforts.
Sharing Is Easier
Technology advancements over the last few years have paved the way for easier sharing. Traditionally, local governments have invested in centralizing GIS data behind the firewall on their own hardware. And they still can. However, the rise of cloud computing and storage has made the process of sharing and collaboration faster and easier. Data and map services can be easily shared online and consumed by those who have been granted access to the data. Individual government departments can still maintain the data locally while making sure the latest information is synced and published online. This ensures that the right people get up-to-date, authoritative data.
Sharing GIS data and map services across departments makes a government more efficient. By going even further and making data open to the community, you achieve citizen engagement, government transparency, and innovation.
Open Data for Transparency and Engagement
The same cloud infrastructure that enables the sharing of map data across internal departments can be used to share data with the public at large. This is an easy win for many communities. Making GIS data and maps available to the public leverages the existing GIS platform to inform and engage citizens. Creating an open data website not only provides a step toward greater transparency, it also empowers the public to unlock the value inside authoritative data. Open data can be used by everyone, from the entrepreneur building the next great app to the academic making a research breakthrough.
Add Useful Apps
With a GIS platform in place, it is easy to start adding focused applications that meet the needs of both government and the community. New residents often have several questions about the community: Where are the parks and libraries? When is trash pickup day for this neighborhood? Where is the polling place? Using websites and apps that provide information about local services is a cost-effective way to deliver basic information while reducing calls to local officials. GIS-based applications within government also make processes and services more efficient, reducing the burden on limited existing resources.