{"id":49012,"date":"2019-02-01T14:22:44","date_gmt":"2019-02-01T22:22:44","guid":{"rendered":"https:\/\/www.esri.com\/about\/newsroom\/?post_type=arcnews&#038;p=49012"},"modified":"2023-08-07T15:39:00","modified_gmt":"2023-08-07T22:39:00","slug":"monitoring-and-managing-gis-resources-proactively","status":"publish","type":"arcnews","link":"https:\/\/www.esri.com\/about\/newsroom\/arcnews\/monitoring-and-managing-gis-resources-proactively","title":{"rendered":"Monitoring and Managing GIS Resources, Proactively"},"author":1312,"featured_media":0,"menu_order":0,"template":"","format":"standard","meta":{"_acf_changed":false,"sync_status":"","episode_type":"","audio_file":"","podmotor_file_id":"","podmotor_episode_id":"","castos_file_data":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","filesize_raw":"","date_recorded":"","explicit":"","block":"","itunes_episode_number":"","itunes_title":"","itunes_season_number":"","itunes_episode_type":"","_links_to":"","_links_to_target":""},"categories":[10482,10382],"tags":[161912,161922,160952,157872],"arcnews_issues":[25212],"class_list":["post-49012","arcnews","type-arcnews","status-publish","format-standard","hentry","category-arcgis-monitor","category-esri-technology","tag-energy","tag-gis-management","tag-infrastructure","tag-roi","arcnews_issues-spring-2018","arcnews_sections-your-work"],"acf":{"short_description":"Williams, an energy infrastructure company, owns and operates the midstream gathering and processing assets, as well as the interstate natural...","pdf":{"host_remotely":true,"file":null,"file_url":""},"flexible_content":[{"acf_fc_layout":"content","content":"<p class=\"subheading\">With Offices Spread Across the United States, Williams Uses ArcGIS Monitor to Keep Tabs on Its ArcGIS Implementations<\/p>"},{"acf_fc_layout":"image","image":49022,"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"Williams, an energy infrastructure company, owns and operates the midstream gathering and processing assets, as well as the interstate natural gas pipelines, that connect many of North America\u2019s hydrocarbon resources to markets that use natural gas and liquefied natural gas. The company, headquartered in Tulsa, Oklahoma, has major offices throughout the United States\u2014from Utah and Texas to Pennsylvania. To manage such a vast network of infrastructure from distant locations, Williams relies heavily on GIS.\r\n\r\nThe GIS environment at Williams includes an average of 120 ArcGIS Desktop users on Citrix. It also supports 63 development, quality assurance (QA), and production servers. The company\u2019s clustered ArcGIS Server environment hosts more than 300 services and 164 maps. And a federated ArcGIS portal runs 238 services, 199 maps, and 30 feature services\u2014and accommodates 1,800 users.\r\n\r\nWith so many employees depending on GIS maps and services, troubleshooting implementation issues has always been difficult.\r\n\r\n\u201cAnytime a web map or map service wasn\u2019t working correctly, we would have to research what\u2019s causing the issue,\u201d said Steve McCarthy, a systems architect at Williams. \u201cWe\u2019d start by looking at the web app\u00a0<em>[and]<\/em>\u00a0then\u00a0<em>[might have]<\/em>\u00a0had to dig into the code to figure out what\u2019s not working right. This could take several hours or days.\u201d\r\n\r\nDetermining the causes of problems like these\u2014whether they were broken links, bad indexes, or underpowered services\u2014took McCarthy and his team away from more proactive projects, such as creating new apps and fine-tuning the ones they already had. They needed to be able to easily monitor resource utilization and status, service usage, and performance in their GIS environment so they could identify potential problems ahead of time. That is why Williams implemented ArcGIS Monitor, a tool uniquely tailored to monitor the health of ArcGIS implementations.\r\n\r\nArcGIS Monitor remotely monitors enterprise GIS and IT infrastructure, providing GIS managers and teams with insightful information about system usage and performance. It swiftly detects existing and potential problems in databases, networks, and GIS services, allowing GIS teams to rapidly resolve any infrastructural and operational issues that appear or are on the horizon. ArcGIS Monitor also enables staff to view actionable reports and quantifiable metrics to improve communication among GIS and IT staff, business owners, and senior management."},{"acf_fc_layout":"image","image":49032,"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"\u201cArcGIS Monitor gives us reports that are very helpful,\u201d said McCarthy. \u201cIt lets us see where there is heavy traffic. The Excel reports show me where I might have issues such as a broken link\u2026by\u00a0<em>[the]<\/em>\u00a0hour or over a period of time.\u201d\r\n\r\nSince implementing ArcGIS Monitor, Williams has reduced the amount of time its staff spends on troubleshooting and making repairs to its enterprise systems.\r\n\r\n\u201cIn the past, it took between 4 and 40 hours to troubleshoot issues that we can troubleshoot in under an hour now,\u201d said McCarthy.\r\n\r\nThe company has also saved money on resource purchases\u2014of extra servers, storage, memory, or CPUs, for example\u2014since it now only has to acquire them if there is a demonstrated need. According to McCarthy, this has amounted to a $50,000\u2013$100,000 savings per year in purchases of new hardware resources. Having concrete evidence of need also helps team members justify why they require more resources when they request them.\r\n\r\nMcCarthy can fine-tune the ArcGIS Server environment at Williams to cater to high-demand map and geoprocessing services. He uses feedback from ArcGIS Monitor to increase or decrease resources, such as the number of instances he has running, based on whether activity is heavy or light. He also receives alerts from ArcGIS Monitor when the server hits 75 percent capacity so he can proactively adjust resources or services to prevent problems. (Users can set alerts to any desired size or percentage of capacity for system metrics.) ArcGIS Monitor also delivers hourly reports on all systems, which the team at Williams often publishes and makes available to developers and users who need status, usage, or performance metrics.\r\n\r\n\u201cWe\u2019ve gone from responding to issues to proactive, high-performance tuning,\u201d said McCarthy. \u201cNow, we don\u2019t go buy extra resources unless we can justify it. In the past, we would only be able to assume we\u00a0<em>[needed]<\/em>\u00a0more memory or more servers. ArcGIS Monitor helps build confidence in our GIS because we have very little downtime.\u201d\r\n\r\nFor more information on how Williams uses ArcGIS Monitor, contact McCarthy at\u00a0<a href=\"mailto:steven.mccarthy@williams.com\">steven.mccarthy@williams.com<\/a>or 918-573-6384."}],"references":null},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.9 (Yoast SEO v25.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Monitoring and Managing GIS Resources, Proactively | Spring 2018 | ArcNews<\/title>\n<meta name=\"description\" content=\"Williams, an energy infrastructure company, owns and operates the midstream gathering and processing assets, as well as the interstate natural...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.esri.com\/about\/newsroom\/arcnews\/monitoring-and-managing-gis-resources-proactively\" \/>\n<meta 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