{"id":567202,"date":"2023-01-16T19:59:37","date_gmt":"2023-01-17T03:59:37","guid":{"rendered":"https:\/\/www.esri.com\/about\/newsroom\/?post_type=arcnews&#038;p=567202"},"modified":"2023-01-13T11:15:58","modified_gmt":"2023-01-13T19:15:58","slug":"arcgis-monitor-transforms-enterprise-gis","status":"publish","type":"arcnews","link":"https:\/\/www.esri.com\/about\/newsroom\/arcnews\/arcgis-monitor-transforms-enterprise-gis","title":{"rendered":"ArcGIS Monitor Transforms Enterprise GIS"},"author":5752,"featured_media":0,"menu_order":0,"template":"","format":"standard","meta":{"_acf_changed":false,"sync_status":"","episode_type":"","audio_file":"","castos_file_data":"","podmotor_file_id":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","filesize_raw":"","date_recorded":"","explicit":"","block":"","itunes_episode_number":"","itunes_title":"","itunes_season_number":"","itunes_episode_type":"","_links_to":"","_links_to_target":""},"categories":[10432,10482,1011],"tags":[35392,161922,40532,420562,479532],"arcnews_issues":[483512],"class_list":["post-567202","arcnews","type-arcnews","status-publish","format-standard","hentry","category-arcgis-enterprise","category-arcgis-monitor","category-utilities","tag-enterprise-gis","tag-gis-management","tag-monitoring","tag-performance","tag-resource-management","arcnews_issues-winter-2023","arcnews_sections-your-work"],"acf":{"short_description":"For utilities with robust GIS infrastructure, using ArcGIS Monitor to track system performance and resources keeps things running smoothly.","pdf":{"host_remotely":false,"file":"","file_url":""},"flexible_content":[{"acf_fc_layout":"content","content":"Public utilities typically have sprawling work crews, administrators, and IT staff, all working to provide customers with power, access to clean water, and other services. By necessity, many of these entities have robust GIS infrastructure\u2014from ArcGIS Online organizational accounts and dashboards that allow utilities staff to track projects and maintenance, to an ArcGIS Enterprise framework holding it all together.\r\n\r\nKey to keeping all this infrastructure running efficiently is software such as ArcGIS Monitor. Monitor tracks the status, system performance, and resource usage of an ArcGIS Enterprise deployment, allowing an administrator or manager to optimize the health and efficacy of back-end tasks. Although most end-user utilities\u2019 customers will never explicitly see this software operating, it has the potential to make life much easier for GIS and IT staff."},{"acf_fc_layout":"image","image":566112,"image_position":"right","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"Two utilities in Minnesota\u2014Rochester Public Utilities (RPU) and Moorhead Public Service (MPS)\u2014have incorporated Monitor effectively into their day-to-day activities. It has proved instrumental in streamlining the operations of their GIS and IT departments.\r\n\r\n\u201cWe\u2019re using ArcGIS Monitor for identifying infrastructure performance issues as well as [deployments] like our ArcGIS Server,\u201d said Ryan Moore, GIS manager at RPU. \u201cWe\u2019re also monitoring the status of our outage management service. If that service goes down, we\u2019ll get an email alert.\u201d\r\n\r\nBy quickly alerting RPU of GIS application and infrastructure problems, Monitor helps the GIS department keep performance up and helps RPU stay on top of service issues\u2014and ahead of customers reporting these problems.\r\n\r\nMPS, on the other hand, typically uses past performance metrics to identify and mitigate issues.\r\n\r\n\u201cOnce something does happen, we can look at ArcGIS Monitor and try to establish a baseline or a trend to look for,\u201d said Todd Copeland, GIS coordinator for MPS. \u201cWe\u2019re monitoring performance issues and identifying [what] within our infrastructure might be impacting that.\u201d\r\n\r\nIn analyzing data tracked by Monitor, for example, Copeland found that system performance slowed each week around the same time, and he suspected an automated backup routine might be the cause.\r\n\r\n\u201c[ArcGIS Monitor allows us] to dig in a little deeper to see exactly what the cause is and if we can manage it,\u201d he said."},{"acf_fc_layout":"content","content":"<h2>Putting Data First<\/h2>\r\n\u201cWe didn\u2019t really have a good mechanism to track how things happened beforehand,\u201d noted Copeland. \u201cUsually, we got a phone call saying, \u2018Hey, maps are down,\u2019 or, \u2018Hey, things are running kind of slow. Is there anything you can do to help performance or speed things up?\u2019\u201d\r\n\r\nThough staff will still get these phone calls from time to time, Monitor has helped create a more cohesive picture of overall enterprise GIS system health, according to Copeland.\r\n\r\n\u201cWe\u2019re seeing if there are issues that are continually cropping up,\u201d he said. \u201cIf we can see a trend or pattern, day over day, hour over hour, then we know there\u2019s something potentially looming that could create downtime or affect the users long term. In the past, there was no good metric to see if there were performance issues.\u201d"},{"acf_fc_layout":"image","image":566122,"image_position":"left","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"\u201cFrom a GIS admin perspective, it was difficult to pinpoint where some of those problems were,\u201d added Moore. \u201cArcGIS Monitor makes it easier to interpret what\u2019s going on with your system.\u201d\r\n\r\nEven as they touted the ability to respond quickly to GIS outages or slow performance, both Copeland and Moore emphasized the importance of prevention when it comes to potential issues with GIS infrastructure.\r\n\r\n\u201cWe\u2019re always continually looking at three or four reports,\u201d said Copeland. \u201c[We\u2019re] looking at our data store, our ArcGIS Server, and our SQL Server. If any of them are high usage, we\u2019re going to see a negative impact on performance. [We want] to see if there\u2019s a way to catch something before it gets worse.\u201d"},{"acf_fc_layout":"content","content":"<h2>Monitoring the Future<\/h2>\r\nAs RPU and MPS have incorporated Monitor more heavily into the day-to-day operations of their GIS and IT departments, new ways to streamline tasks have cropped up. Additionally, the long collaboration between Copeland and Moore\u2014beginning with the Mid-West Esri Utility Users Group conference in 2011\u2014has enabled them to share useful ideas. Taking inspiration from RPU\u2019s use of Monitor, for instance, Copeland sees the implementation of email alerts for outages and other performance issues as key in the future.\r\n\r\n\u201cThat\u2019s where I see real added value for us,\u201d he said. \u201c[This includes] having predefined benchmarks set, and\u2014once those thresholds [are met]\u2014sending us a notification that something might be creating a bigger problem for the users.\u201d\r\n\r\nIn addition, the utilities have used Monitor to not only track the web apps used by field crews but also manage administrative certificates and licenses that need to be renewed.\r\n\r\n\u201c[Monitor] gives you a high-level countdown,\u201d said Copeland. \u201cYou know how many days are left before your license needs to be renewed. There are half a dozen certificates out there, and they all expire at different times.\u201d\r\n\r\nMoore agreed that Monitor could be instrumental on the administrative side of things, noting that he would like to use long-term performance metrics over time to improve RPU\u2019s hardware resources.\r\n\r\n\u201cWhether it\u2019s RAM or CPU, [it\u2019s] something to justify improvements in our landscape,\u201d he said.\r\n\r\nWhat\u2019s clear is that products like ArcGIS Monitor have a variety of uses across even a single industry, all in the service of streamlining the work of GIS and IT professionals. At its heart, Monitor is a product designed to make ArcGIS Enterprise systems function more efficiently and effectively, with fewer wrenches thrown in the gears.\r\n\r\n\u201cIt\u2019s a good tool to identify root problems,\u201d said Copeland. \u201cIt really helps identify potential problems quicker.\u201d"}],"references":null},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.9 (Yoast SEO v25.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ArcGIS Monitor Transforms Enterprise GIS | Winter 2023 | ArcNews<\/title>\n<meta name=\"description\" content=\"For utilities with robust GIS infrastructure, using ArcGIS Monitor to track system performance and resources keeps things running smoothly.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.esri.com\/about\/newsroom\/arcnews\/arcgis-monitor-transforms-enterprise-gis\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ArcGIS Monitor Transforms Enterprise GIS | Winter 2023 | ArcNews\" \/>\n<meta property=\"og:description\" content=\"For utilities with robust GIS infrastructure, using ArcGIS Monitor to track system performance and resources keeps things running smoothly.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.esri.com\/about\/newsroom\/arcnews\/arcgis-monitor-transforms-enterprise-gis\" \/>\n<meta property=\"og:site_name\" content=\"Esri\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/esrigis\/\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.esri.com\/about\/newsroom\/app\/uploads\/2023\/01\/arcnews-banner-arcgismonitor-wide.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"ArcGIS Monitor Transforms Enterprise GIS | Winter 2023 | ArcNews\" \/>\n<meta name=\"twitter:description\" content=\"For utilities with robust GIS infrastructure, using ArcGIS Monitor to track system performance and resources keeps things running smoothly.\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/www.esri.com\/about\/newsroom\/app\/uploads\/2023\/01\/arcnews-banner-arcgismonitor-wide.jpg\" \/>\n<meta name=\"twitter:site\" content=\"@Esri\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\n\t    \"@context\": \"https:\/\/schema.org\",\n\t    \"@graph\": [\n\t        {\n\t            \"@type\": \"WebPage\",\n\t            \"@id\": \"https:\/\/www.esri.com\/about\/newsroom\/arcnews\/arcgis-monitor-transforms-enterprise-gis\",\n\t            \"url\": \"https:\/\/www.esri.com\/about\/newsroom\/arcnews\/arcgis-monitor-transforms-enterprise-gis\",\n\t            \"name\": \"ArcGIS Monitor Transforms Enterprise GIS | Winter 2023 | ArcNews\",\n\t            \"isPartOf\": {\n\t                \"@id\": \"https:\/\/www.esri.com\/about\/newsroom\/#website\"\n\t            },\n\t            \"datePublished\": \"2023-01-17T03:59:37+00:00\",\n\t            \"description\": \"For utilities with robust GIS infrastructure, using ArcGIS Monitor to track system performance and resources keeps things running smoothly.\",\n\t            \"breadcrumb\": {\n\t                \"@id\": \"https:\/\/www.esri.com\/about\/newsroom\/arcnews\/arcgis-monitor-transforms-enterprise-gis#breadcrumb\"\n\t            },\n\t            \"inLanguage\": \"en-US\",\n\t            \"potentialAction\": [\n\t                {\n\t                    \"@type\": \"ReadAction\",\n\t                    \"target\": [\n\t                        \"https:\/\/www.esri.com\/about\/newsroom\/arcnews\/arcgis-monitor-transforms-enterprise-gis\"\n\t                    ]\n\t                }\n\t            ]\n\t        },\n\t        {\n\t            \"@type\": \"BreadcrumbList\",\n\t            \"@id\": \"https:\/\/www.esri.com\/about\/newsroom\/arcnews\/arcgis-monitor-transforms-enterprise-gis#breadcrumb\",\n\t            \"itemListElement\": [\n\t                {\n\t                    \"@type\": \"ListItem\",\n\t                    \"position\": 1,\n\t                    \"name\": \"Home\",\n\t                    \"item\": \"https:\/\/www.esri.com\/about\/newsroom\"\n\t                },\n\t                {\n\t                    \"@type\": \"ListItem\",\n\t                    \"position\": 2,\n\t                    \"name\": \"ArcNews Articles\",\n\t                    \"item\": \"https:\/\/www.esri.com\/about\/newsroom\/arcnews\"\n\t                },\n\t                {\n\t                    \"@type\": \"ListItem\",\n\t                    \"position\": 3,\n\t                    \"name\": \"ArcGIS Monitor Transforms Enterprise GIS\"\n\t                }\n\t            ]\n\t        },\n\t        {\n\t            \"@type\": \"WebSite\",\n\t            \"@id\": \"https:\/\/www.esri.com\/about\/newsroom\/#website\",\n\t            \"url\": \"https:\/\/www.esri.com\/about\/newsroom\/\",\n\t            \"name\": \"Esri\",\n\t            \"description\": \"Esri Newsroom\",\n\t            \"potentialAction\": [\n\t                {\n\t                    \"@type\": \"SearchAction\",\n\t                    \"target\": {\n\t                        \"@type\": \"EntryPoint\",\n\t                        \"urlTemplate\": \"https:\/\/www.esri.com\/about\/newsroom\/?s={search_term_string}\"\n\t                    },\n\t                    \"query-input\": {\n\t                        \"@type\": \"PropertyValueSpecification\",\n\t                        \"valueRequired\": true,\n\t                        \"valueName\": \"search_term_string\"\n\t                    }\n\t                }\n\t            ],\n\t            \"inLanguage\": \"en-US\"\n\t        },\n\t        {\n\t            \"@type\": \"Person\",\n\t            \"@id\": \"https:\/\/www.esri.com\/about\/newsroom\/#\/schema\/person\/41c803b2ea8734c36f9c4e9586d1449d\",\n\t            \"name\": \"Amy Ambard\",\n\t            \"image\": {\n\t                \"@type\": \"ImageObject\",\n\t                \"inLanguage\": \"en-US\",\n\t                \"@id\": \"https:\/\/www.esri.com\/about\/newsroom\/#\/schema\/person\/image\/\",\n\t                \"url\": \"https:\/\/secure.gravatar.com\/avatar\/f356480172f8ad0bc8d72b855e84171c52f1944c7c7779f3e425d73bf3efa3c7?s=96&d=blank&r=g\",\n\t                \"contentUrl\": \"https:\/\/secure.gravatar.com\/avatar\/f356480172f8ad0bc8d72b855e84171c52f1944c7c7779f3e425d73bf3efa3c7?s=96&d=blank&r=g\",\n\t                \"caption\": \"Amy Ambard\"\n\t            },\n\t            \"url\": \"\"\n\t        }\n\t    ]\n\t}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"ArcGIS Monitor Transforms Enterprise GIS | Winter 2023 | ArcNews","description":"For utilities with robust GIS infrastructure, using ArcGIS Monitor to track system performance and resources keeps things running smoothly.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.esri.com\/about\/newsroom\/arcnews\/arcgis-monitor-transforms-enterprise-gis","og_locale":"en_US","og_type":"article","og_title":"ArcGIS Monitor Transforms Enterprise GIS | Winter 2023 | ArcNews","og_description":"For utilities with robust GIS infrastructure, using ArcGIS Monitor to track system performance and resources keeps things running smoothly.","og_url":"https:\/\/www.esri.com\/about\/newsroom\/arcnews\/arcgis-monitor-transforms-enterprise-gis","og_site_name":"Esri","article_publisher":"https:\/\/www.facebook.com\/esrigis\/","og_image":[{"url":"https:\/\/www.esri.com\/about\/newsroom\/app\/uploads\/2023\/01\/arcnews-banner-arcgismonitor-wide.jpg","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_title":"ArcGIS Monitor Transforms Enterprise GIS | Winter 2023 | ArcNews","twitter_description":"For utilities with robust GIS infrastructure, using ArcGIS Monitor to track system performance and resources keeps things running smoothly.","twitter_image":"https:\/\/www.esri.com\/about\/newsroom\/app\/uploads\/2023\/01\/arcnews-banner-arcgismonitor-wide.jpg","twitter_site":"@Esri","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.esri.com\/about\/newsroom\/arcnews\/arcgis-monitor-transforms-enterprise-gis","url":"https:\/\/www.esri.com\/about\/newsroom\/arcnews\/arcgis-monitor-transforms-enterprise-gis","name":"ArcGIS Monitor Transforms Enterprise GIS | Winter 2023 | ArcNews","isPartOf":{"@id":"https:\/\/www.esri.com\/about\/newsroom\/#website"},"datePublished":"2023-01-17T03:59:37+00:00","description":"For utilities with robust GIS infrastructure, using ArcGIS Monitor to track system performance and resources keeps things running smoothly.","breadcrumb":{"@id":"https:\/\/www.esri.com\/about\/newsroom\/arcnews\/arcgis-monitor-transforms-enterprise-gis#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.esri.com\/about\/newsroom\/arcnews\/arcgis-monitor-transforms-enterprise-gis"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.esri.com\/about\/newsroom\/arcnews\/arcgis-monitor-transforms-enterprise-gis#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.esri.com\/about\/newsroom"},{"@type":"ListItem","position":2,"name":"ArcNews Articles","item":"https:\/\/www.esri.com\/about\/newsroom\/arcnews"},{"@type":"ListItem","position":3,"name":"ArcGIS Monitor Transforms Enterprise GIS"}]},{"@type":"WebSite","@id":"https:\/\/www.esri.com\/about\/newsroom\/#website","url":"https:\/\/www.esri.com\/about\/newsroom\/","name":"Esri","description":"Esri Newsroom","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.esri.com\/about\/newsroom\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.esri.com\/about\/newsroom\/#\/schema\/person\/41c803b2ea8734c36f9c4e9586d1449d","name":"Amy Ambard","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.esri.com\/about\/newsroom\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/f356480172f8ad0bc8d72b855e84171c52f1944c7c7779f3e425d73bf3efa3c7?s=96&d=blank&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/f356480172f8ad0bc8d72b855e84171c52f1944c7c7779f3e425d73bf3efa3c7?s=96&d=blank&r=g","caption":"Amy Ambard"},"url":""}]}},"sort_order":"8","_links":{"self":[{"href":"https:\/\/www.esri.com\/about\/newsroom\/wp-json\/wp\/v2\/arcnews\/567202","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.esri.com\/about\/newsroom\/wp-json\/wp\/v2\/arcnews"}],"about":[{"href":"https:\/\/www.esri.com\/about\/newsroom\/wp-json\/wp\/v2\/types\/arcnews"}],"author":[{"embeddable":true,"href":"https:\/\/www.esri.com\/about\/newsroom\/wp-json\/wp\/v2\/users\/5752"}],"version-history":[{"count":0,"href":"https:\/\/www.esri.com\/about\/newsroom\/wp-json\/wp\/v2\/arcnews\/567202\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.esri.com\/about\/newsroom\/wp-json\/wp\/v2\/media?parent=567202"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.esri.com\/about\/newsroom\/wp-json\/wp\/v2\/categories?post=567202"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.esri.com\/about\/newsroom\/wp-json\/wp\/v2\/tags?post=567202"},{"taxonomy":"arcnews_issues","embeddable":true,"href":"https:\/\/www.esri.com\/about\/newsroom\/wp-json\/wp\/v2\/arcnews_issues?post=567202"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}