{"id":641012,"date":"2024-01-16T19:59:10","date_gmt":"2024-01-17T03:59:10","guid":{"rendered":"https:\/\/www.esri.com\/about\/newsroom\/?post_type=arcnews&p=641012"},"modified":"2024-01-12T12:14:21","modified_gmt":"2024-01-12T20:14:21","slug":"ai-powered-chatbot-answers-esri-tech-support-questions","status":"publish","type":"arcnews","link":"https:\/\/www.esri.com\/about\/newsroom\/arcnews\/ai-powered-chatbot-answers-esri-tech-support-questions","title":{"rendered":"AI-Powered Chatbot Answers Esri Tech Support Questions"},"author":5752,"featured_media":0,"menu_order":0,"template":"","format":"standard","meta":{"_acf_changed":false,"sync_status":"","episode_type":"","audio_file":"","castos_file_data":"","podmotor_file_id":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","filesize_raw":"","date_recorded":"","explicit":"","block":"","itunes_episode_number":"","itunes_title":"","itunes_season_number":"","itunes_episode_type":"","_links_to":"","_links_to_target":""},"categories":[10822,369852,10862],"tags":[157432,14842,238041,279892,101],"arcnews_issues":[487852],"class_list":["post-641012","arcnews","type-arcnews","status-publish","format-standard","hentry","category-apps","category-artificial-intelligence--ai","category-esri","tag-arcgis","tag-efficiency","tag-esri-support","tag-gis-technology","tag-mobile","arcnews_issues-winter-2024","arcnews_sections-news"],"acf":{"short_description":"Built on a large language model, the chatbot works like a fast search engine, giving users answers to questions about ArcGIS technology.","pdf":{"host_remotely":false,"file":"","file_url":""},"flexible_content":[{"acf_fc_layout":"content","content":"The Esri Support app, which enables users to connect with Esri Support through their mobile devices, has launched a new artificial intelligence-powered chatbot<\/a> that makes it easier to get answers to questions\u2014from simple to complex\u2014about ArcGIS technology."},{"acf_fc_layout":"image","image":641062,"image_position":"right","orientation":"vertical","hyperlink":""},{"acf_fc_layout":"content","content":"Built on a large language model, the chatbot works like a fast search engine. Users can ask it questions about Esri products\u2014for example, \u201cHow do I create a layer in ArcGIS Online?\u201d and \u201cWhat causes Error 001624 in ArcGIS Pro?\u201d\u2014and get answers in seconds. The more detailed the question, the more specific the answer.\r\n\r\nThe chatbot is trained exclusively on Esri content, including data from Esri\u2019s technical support site, product documentation, and ArcGIS Blog posts. This means that users don\u2019t have to wade through those resources themselves. Additionally, the chatbot supports about 40 different languages. So if a user asks a question in Spanish or Japanese, the chatbot responds in the same language. And the chatbot is designed to answer technology questions just as an Esri technical support employee would; at times, it may be quicker to use the chatbot.\r\n\r\nThe Esri Support app is available in the Apple and Google Play app stores. While anyone can use the chatbot, only authorized callers can take advantage of the app\u2019s other functionalities, such as submitting a technical support ticket, following the progress of bug fixes, keeping tabs on patch releases, and getting product life cycle information."}],"references":null},"yoast_head":"\nAI-Powered Chatbot Answers Esri Tech Support Questions | Winter 2024 | ArcNews<\/title>\n<meta name=\"description\" content=\"Built on a large language model, the chatbot works like a fast search engine, giving users answers to questions about ArcGIS technology.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.esri.com\/about\/newsroom\/arcnews\/ai-powered-chatbot-answers-esri-tech-support-questions\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AI-Powered 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