{"id":657172,"date":"2024-04-02T19:59:06","date_gmt":"2024-04-03T02:59:06","guid":{"rendered":"https:\/\/www.esri.com\/about\/newsroom\/?post_type=arcnews&#038;p=657172"},"modified":"2024-03-27T14:10:06","modified_gmt":"2024-03-27T21:10:06","slug":"new-and-improved-big-steps-in-esris-digital-journey","status":"publish","type":"arcnews","link":"https:\/\/www.esri.com\/about\/newsroom\/arcnews\/new-and-improved-big-steps-in-esris-digital-journey","title":{"rendered":"New and Improved: Big Steps in Esri\u2019s Digital Journey"},"author":5752,"featured_media":0,"menu_order":0,"template":"","format":"standard","meta":{"_acf_changed":false,"sync_status":"","episode_type":"","audio_file":"","podmotor_file_id":"","podmotor_episode_id":"","castos_file_data":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","filesize_raw":"","date_recorded":"","explicit":"","block":"","itunes_episode_number":"","itunes_title":"","itunes_season_number":"","itunes_episode_type":"","_links_to":"","_links_to_target":""},"categories":[10432,10392,10862],"tags":[479562,407702,484552,453431,384842],"arcnews_issues":[488602],"class_list":["post-657172","arcnews","type-arcnews","status-publish","format-standard","hentry","category-arcgis-enterprise","category-arcgis-online","category-esri","tag-app-licenses","tag-customer-experience","tag-digital-experience","tag-esri-store","tag-online-shopping","arcnews_issues-spring-2024","arcnews_sections-news"],"acf":{"short_description":"New functions at Esri\u2019s online store enable users to get a quote before making a purchase and have an assisted digital shopping experience.","pdf":{"host_remotely":false,"file":"","file_url":""},"flexible_content":[{"acf_fc_layout":"content","content":"Shoppers using the online <a href=\"https:\/\/www.esri.com\/en-us\/store\/overview\">Esri Store<\/a> since it launched several years ago have recognized that it\u2019s not only a convenience but often a necessity. The Esri Store lets users buy additional licenses immediately\u2014even after normal working hours\u2014and easily place repeat orders, add users, or purchase ArcGIS Online credits. This digital buying experience allows users to buy what they need, when they need it, so that projects are not delayed.\r\n\r\nWhile online shopping can create distance between a company and its customers, Esri has maintained its relationship-driven focus by balancing speed, convenience, and efficiency with personal support in its online store.\r\n\r\nIn its early days, the store was targeted to customers who wanted to buy personal-use and student-use licenses. Since then, a cross-divisional internal team has listened to user feedback to help make the Esri Store more robust. Nearly 100 products are available to users from organizations of all sizes and a myriad of industries. Esri stores are available in more than 27 countries and in more than 20 languages, with many more distributors scheduled to go online with stores in the next year.\r\n\r\nIn addition to must-have online store features such as product variety, clear pricing, and detailed product descriptions, there have been new customer-friendly innovations. The Build &amp; Share Cart, launched in April 2023, is an assisted digital shopping experience, where a user can call the Esri sales team and learn about product functionality and licensing. At the end of the conversation, an Esri sales representative emails the Esri user a personalized digital shopping cart. Compared to a quote-request process, this approach saves time while helping even the most self-navigated users know that they\u2019ve chosen the right GIS products.\r\n\r\nFor users who require a quote before making a purchase, Esri\u2019s online store now has an option called <a href=\"https:\/\/www.esri.com\/en-us\/quote-order\/sales\">Quote to Order<\/a>. Currently available only in the United States, it is most appropriate for end users who are purchasing software valued at less than $100,000 and allows users to begin the quote-request process digitally. Benefits include immediate access to a subset of Esri products at any time via online ordering, privacy (with no need to give payment information over the phone), and reduction of time for orders to be submitted to Esri."}],"references":null},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.9 (Yoast SEO v25.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>New and Improved: Big Steps in Esri\u2019s Digital Journey | Spring 2024 | ArcNews<\/title>\n<meta name=\"description\" content=\"New functions at Esri\u2019s online store enable users to get a quote before making a purchase and have an assisted digital shopping experience.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.esri.com\/about\/newsroom\/arcnews\/new-and-improved-big-steps-in-esris-digital-journey\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta 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