{"id":773523,"date":"2026-06-30T10:50:19","date_gmt":"2026-06-30T17:50:19","guid":{"rendered":"https:\/\/www.esri.com\/about\/newsroom\/?post_type=arcnews&#038;p=773523"},"modified":"2026-06-30T13:47:19","modified_gmt":"2026-06-30T20:47:19","slug":"standardized-addressing-takes-shape-next-generation","status":"publish","type":"arcnews","link":"https:\/\/www.esri.com\/about\/newsroom\/arcnews\/standardized-addressing-takes-shape-next-generation","title":{"rendered":"Standardized Addressing Takes Shape with Next Generation 911"},"author":6921,"featured_media":0,"menu_order":0,"template":"","format":"standard","meta":{"_acf_changed":false,"sync_status":"","episode_type":"","audio_file":"","transcript_file":"","podmotor_file_id":"","podmotor_episode_id":"","castos_file_data":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","filesize_raw":"","date_recorded":"","explicit":"","block":"","itunes_episode_number":"","itunes_title":"","itunes_season_number":"","itunes_episode_type":"","_links_to":"","_links_to_target":""},"categories":[1041,472991,211],"tags":[386682,473242,30072,491972],"arcnews_issues":[493539],"class_list":["post-773523","arcnews","type-arcnews","status-publish","format-standard","hentry","category-collaboration","category-gis","category-public-safety","tag-386682","tag-addressing","tag-emergency-response","tag-ng911","arcnews_issues-summer-2026","arcnews_sections-news"],"acf":{"short_description":"In the US, the technology is there to transition to fully digital addressing networks that use live GIS data to route emergency calls.","pdf":{"host_remotely":false,"file":"","file_url":""},"flexible_content":[{"acf_fc_layout":"content","content":"An elderly man called 911 several times on behalf of his wife, whose medical condition could turn life-threatening quickly. Each time, the call took over a minute to connect.\r\n\r\nThe problem, eventually traced by 911 staff, was that the couple\u2019s address didn\u2019t exist in the system\u2014no address point, not even a road centerline range encompassing their location. Just a gap in the map where their home should have been.\r\n\r\n\u201cThat story has always stayed with me,\u201d said Brooks Shannon, Esri\u2019s director of emergency communications solutions. \u201cHe wasn\u2019t calling about something minor. Every one of those calls mattered. And every one of them was delayed by a data problem that nobody knew existed until someone went looking.\u201d\r\n\r\nThis is the highest-value problem that an accurate address solves. When 911 dispatchers receive a call, everything that follows depends on whether the location of the caller is real, current, and spatially correct. The dispatcher, the route, and the first responder who drives fast down unfamiliar streets are all downstream of a single data point. Get the address wrong, and the system fails.\r\n\r\nAnd while getting to the right building is one problem, getting to the right door and room is another. The correct address must exist on the map to make all this possible. Yet only now are the adequate tools, standards, and national frameworks converging to tackle this issue."},{"acf_fc_layout":"image","image":773525,"image_position":"left","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"What makes accurate addressing a stubborn problem to solve is that the United States maintains not one addressing system but many. Each city and county has its own standards, update cycles, and tolerances for error. Actively-used data gets scrutinized, corrected, and kept alive. But data that is consulted by no one outside a single department can harbor gaps for years without anyone knowing.\r\n\r\nThe address of the man who was trying to get help for his wife had almost certainly been missing from the system for a long time. It took a life-threatening pattern of failed calls to reveal the problem.\r\n<h2>Mapping the Path to an Answer<\/h2>\r\nAcross the country, local GIS professionals close those gaps. In the United States, addresses are assigned and maintained at the local level\u2014by counties, municipalities, and 911 authorities\u2014then shared with public safety answering points (PSAPs) that dispatch first responders.\r\n\r\nWhen that chain works, a call becomes a coordinate, a coordinate becomes a route, and a route expedites help. When it breaks anywhere, the consequences are immediate and human.\r\n\r\nNext Generation 911 (NG911) is the nationwide transition from analog, landline-era systems that have routed emergency calls for decades to fully digital, Internet Protocol (IP) networks. These networks can handle calls from mobile devices, accept texts and video, and use live GIS data to route calls geospatially rather than by address ranges in a table.\r\n\r\nThe transition to NG911 has forced many states to confront how fragile that chain can be. Moving from a decades-old tabular address guide to fully geospatial call routing means that every county\u2019s road centerlines, address points, and jurisdictional boundaries must be accurate and synchronized with neighboring counties\u2019 data. In fast-growing areas, the challenge compounds as new structures go up faster than the map can keep pace, leaving a window where a call from a new home can fail in the same way a call from a missing address does."},{"acf_fc_layout":"image","image":773526,"image_position":"right","orientation":"vertical","hyperlink":""},{"acf_fc_layout":"content","content":"The work is painstaking. Rural addressing schemes can be decades out of date, there may be dual-address legacies from past county consolidations, and neighboring jurisdictions can have boundary conflicts. All this must be negotiated one line at a time.\r\n\r\n<a href=\"https:\/\/www.esri.com\/about\/newsroom\/blog\/illinois-ng911-addresses-rapid-response\">Illinois\u2019s statewide effort<\/a>, led by the Illinois State Police across 102 counties, is among the most documented examples of what that work looks like at scale. Minnesota and Montana have taken a parallel path: investing years in address data cleanup and GIS preparation before NG911 procurement was even underway. <a href=\"https:\/\/ng911gis-minnesota.hub.arcgis.com\/\">Minnesota\u2019s NG911 GIS Hub<\/a> and <a href=\"https:\/\/next-generation-9-1-1-montana.hub.arcgis.com\/\">Montana\u2019s corresponding hub<\/a> reflect that investment. They are collaborative platforms where county contributors, state coordinators, and public safety partners can track readiness, validate data, and resolve gaps together.\r\n\r\nStates like these have learned that modern GIS tools can streamline the hardest parts of the process. Shared data hubs walk contributors through each step of the address update process. Dashboards make it easier to surface gaps across the state. Collaborative workflows let neighboring jurisdictions see and resolve conflicts without waiting for a scheduled meeting.\r\n\r\nThe technology is ready. In most states, the limiting factor is sustained investment in modernization.\r\n<h2>From the Street to the Room<\/h2>\r\nThe work of getting responders to the right address has always been hard. Getting them to the right room is the next frontier. Once inside a large structure, responders receive no guidance from the address given on the call about which hallway to take, which floor to go to, or which room to enter."},{"acf_fc_layout":"image","image":773527,"image_position":"left","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"Some jurisdictions are going further, asserting the authority to issue official subaddresses for large buildings\u2014unit numbers assigned by the jurisdiction rather than the building owner, sequenced so any responder entering knows intuitively which way to go. The goal is to make navigating inside a building as reliable as navigating to it.\r\n\r\nIllinois is piloting this at the school level with a statewide indoor mapping initiative. The maps connect to computer-aided dispatch, giving telecommunicators a live floor plan that guides responders directly to the room where help is needed.\r\n\r\nWhen a student began choking at an elementary school, the caller gave a room number, and the map showed it on the far side of the building near a driveway. The responding ambulance and fire truck drove there, entered a back door, walked a few feet, and reached the child. Later, they estimated that the indoor map saved them five minutes.\r\n\r\nIn Frisco, Texas\u2014one of the fastest-growing cities in America\u2014that same logic has extended citywide. Police, fire, and transportation departments share a single live map\u2014indoor floor plans, personnel locations, traffic cameras, and school camera feeds\u2014so any agency responding to an incident arrives with the same picture. The integration of this information gives dispatchers and first responders seamless access to building features, contact information, and additional details such as chemical inventories directly within the city\u2019s Situational Awareness For Emergency Response (SAFER) platform, which provides a unified operational view for public safety.\r\n\r\n\u201cWith access to floor plans, SAFER allows Frisco agencies to coordinate resource support for emergencies in real time,\u201d said Jon Bodie, director of emergency management for the Frisco Independent School District.\r\n\r\nThe address is the key that unlocks all of it.\r\n<h2>The Case for Sharing What\u2019s Already Been Built<\/h2>\r\nThe address data built and maintained for 911 is precisely what transportation planners, public health agencies, broadband administrators, and federal programs also need. Data kept current through the discipline of emergency response is good data for everyone.\r\n\r\nThe NG9-1-1 GIS Data Model standard from the National Emergency Number Association gives that work a common structure, making address data built for emergency response consistent and interoperable across agencies and state lines. The National Address Database (NAD), stewarded by the US Department of Transportation, is designed to carry it to the national scale. As of mid-2025, 36 states were contributing roughly 90 million records\u2014about two-thirds of all US addresses. Completing that coverage, grounded in 911-validated data, is what makes it useful for every program that depends on knowing the location of every address."},{"acf_fc_layout":"image","image":773528,"image_position":"right","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"That completion is the explicit goal of NAD 2.0, an initiative convened through the National Geospatial Collaborative (NGC) by a coalition of GIS leaders, 911 stakeholders, federal agencies, and national associations. Their plan calls for 100 percent of the nation to be covered, all records to be 911-validated, and a data model that\u2019s flexible enough to make it sustainable for jurisdictions to continue contributing.\r\n\r\nJill Saligoe-Simmel, Esri\u2019s spatial data infrastructure lead and a newly appointed board member of the NGC, sees the convergence of NG911 modernization and NAD 2.0 as a seminal moment.\r\n\r\n\u201cA 911-validated address is the highest-quality address there is. It has to be right because lives depend on it,\u201d she said. \u201cFilling in the national map with that standard of data is how we make sure it\u2019s fit for every purpose that follows.\u201d\r\n\r\nThe framework is there, the standards exist, and the communities of practice are more closely aligned than they have ever been."},{"acf_fc_layout":"sidebar","layout":"standard","image_reference":null,"image_reference_figure":"","spotlight_image":null,"section_title":"","spotlight_name":"","position":"Center","content":"<h2>Checklist: Address Data That Works When It Matters<\/h2>\r\nGood address data starts with good habits. Local authorities assign and maintain addresses close to the source, which gives them accuracy no outside entity can replicate.\r\n\r\nBut that local precision depends on consistency: the same standards, applied in the same way, every time, by everyone touching the record. When data moves up the chain, from county to state to national database, inconsistencies that seemed minor in isolation become compounding errors at scale. Incomplete or inaccurate address data causes 911 calls to be misrouted, slows response times, and leaves gaps in national datasets that governments, nonprofits, companies, and others depend on.\r\n\r\nThe good news is that standards, best practices, and tools built specifically for this work have matured considerably, giving practitioners a clearer path from local record to authoritative national asset.\r\n\r\n\u2610\u00a0<strong>Conform to the National Emergency Number Association (NENA) NG9-1-1 GIS Data Model.<\/strong> <a href=\"https:\/\/cdn.ymaws.com\/www.nena.org\/resource\/resmgr\/standards\/NENA-STA-006.3_NG9-1-1_GIS_D.pdf\">NENA\u2019s standard<\/a> defines the required fields, formats, and spatial relationships for road centerlines and address points. Conforming from the start means data is interoperable by default.\r\n\r\n\u2610\u00a0<strong>Audit what you have.<\/strong> Get a clear picture of gaps before contributing data or doing geospatial routing. <a href=\"https:\/\/www.esri.com\/en-us\/arcgis\/products\/arcgis-data-reviewer\/overview\">ArcGIS Data Reviewer<\/a> automates this process, surfacing errors that manual reviews would miss.\r\n\r\n\u2610\u00a0<strong>Establish a recurring update schedule.<\/strong> Many 911 authorities already provision GIS data updates to their NG911 system on a daily, weekly, or monthly basis. Build NAD submission into that same cadence as an added step. The workflow is already there, and the more frequently data moves, the more useful it becomes to everyone downstream.\r\n\r\n\u2610\u00a0<strong>Fix iteratively, not all at once.<\/strong> Address data cleanup is ongoing work. Build correction into routine workflows and revalidate on a schedule.\r\n\r\n\u2610\u00a0<strong>Share early and often.<\/strong> A submitted record that needs to be refined is more useful than one that is withheld. The act of sharing exposes gaps faster than internal review alone. <a href=\"https:\/\/www.esri.com\/en-us\/arcgis\/products\/arcgis-hub\/overview\">ArcGIS Hub<\/a> provides the collaboration workflows and visibility tools needed to coordinate open data sharing across jurisdictions.\r\n\r\n\u2610\u00a0<strong>Extend addressing inside the building.<\/strong> <a href=\"https:\/\/www.esri.com\/en-us\/arcgis\/products\/arcgis-indoors\/overview\">ArcGIS Indoors<\/a> connects floor plans to computer-aided dispatch so telecommunicators can guide responders to a specific room, not just a structure.\r\n\r\n\u2610\u00a0<strong>Let AI do more of the heavy lifting.<\/strong> <a href=\"https:\/\/architecture.arcgis.com\/en\/overview\/introduction-to-arcgis\/geospatial-ai.html\">AI assistants and agents within ArcGIS<\/a> can flag anomalies, suggest corrections, and identify structures in imagery that lack a corresponding address point.","snippet":""}],"references":null},"yoast_head":"<!-- This site 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