{"id":77962,"date":"2019-02-01T14:01:15","date_gmt":"2019-02-01T22:01:15","guid":{"rendered":"https:\/\/www.esri.com\/about\/newsroom\/?post_type=arcnews&p=77962"},"modified":"2023-10-04T09:16:55","modified_gmt":"2023-10-04T16:16:55","slug":"following-ice-storm-city-fixes-tree-hazards-in-real-time","status":"publish","type":"arcnews","link":"https:\/\/www.esri.com\/about\/newsroom\/arcnews\/following-ice-storm-city-fixes-tree-hazards-in-real-time","title":{"rendered":"Following Ice Storm, City Fixes Tree Hazards in Real Time"},"author":1312,"featured_media":0,"menu_order":0,"template":"","format":"standard","meta":{"_acf_changed":false,"sync_status":"","episode_type":"","audio_file":"","podmotor_file_id":"","podmotor_episode_id":"","castos_file_data":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","filesize_raw":"","date_recorded":"","explicit":"","block":"","itunes_episode_number":"","itunes_title":"","itunes_season_number":"","itunes_episode_type":"","_links_to":"","_links_to_target":""},"categories":[1491,10642,10692],"tags":[4381,841,18442,921,111],"arcnews_issues":[47032],"class_list":["post-77962","arcnews","type-arcnews","status-publish","format-standard","hentry","category-mobility","category-operations-dashboard-for-arcgis","category-web-appbuilder-for-arcgis","tag-apps","tag-climate-impact","tag-data-collection","tag-disaster-response","tag-real-time","arcnews_issues-fall-2017","arcnews_sections-your-work"],"acf":{"short_description":"On the night of December 14, 2016, as an ice storm tore through Eugene, Oregon, the cacophony of fracturing and crashing trees was the call to\u2026","pdf":{"host_remotely":false,"file":"","file_url":""},"flexible_content":[{"acf_fc_layout":"content","content":"

With Custom-Made Web App, Eugene, Oregon, Briskly Coordinates Field Resources.<\/h2>"},{"acf_fc_layout":"image","image":78172,"image_position":"right","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"On the night of December 14, 2016, as an ice storm tore through Eugene, Oregon, the cacophony of fracturing and crashing trees was the call to action for Eric Cariaga, the parks and open space technical specialist for the public works department at the City of Eugene.\r\n\r\n\u201cIt was apparent early on that this was a dynamic storm,\u201d recalled Cariaga, who has worked at the city for 20 years. \u201cI could tell by the sheer number of failing trees that this was going to be a major tree event.\u201d\r\n\r\nUltimately, more than 3,500 trees were damaged, making it the most catastrophic ice storm Eugene had experienced in almost 55 years. Calls from the public about downed trees and other storm-related problems began flooding the public works department\u2019s phone lines. It was going to require a team of more than 100 staff members from the public works parks and maintenance departments to work together to clean up the mess.\r\n\r\nWanting to maximize efficiency for the 50 field response crews, contractors, and contract managers who were dealing directly with storm cleanup, Cariaga used Web AppBuilder for ArcGIS to create a web-based app\u2014called the 2016 Ice Storm Hazard Tree Response app\u2014that could help emergency management staff in the office map and track the tree hazards. This was then used in conjunction with Collector for ArcGIS to gather data in the field and Operations Dashboard for ArcGIS to keep track of real-time updates.\r\n\r\nWith chaos unfolding on the streets of Eugene\u2014and 1,700 storm-related work orders needing attention\u2014the calls from the public were recorded in the Maintenance Management System (MMS), a custom-built app that resides in the city\u2019s relational database management system, and then published as map services in ArcGIS Online. The information then had to be scrutinized to ensure that it was accurate and not previously reported."},{"acf_fc_layout":"image","image":78182,"image_position":"left","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"\u201cIt was not too difficult taking the real-time information our dispatchers recorded from the public and creating both the desktop application and the Collector map,\u201d said Cariaga.\r\n\r\nHe built several layers showing the work orders, field crews\u2019 jurisdictional boundaries, and tree species\u2014which were particularly helpful to know, since deciduous hardwoods are more prone to damage from ice storms than evergreen softwoods. Cariaga implemented the layers into both the tree response app and Collector.\r\n\r\nOut in the field, contract managers and specialized tree care professionals, called tree scouts, used Collector to gather data on fallen trees and branches. That information was seamlessly incorporated into ArcGIS Online and distributed immediately to the tree response app and Operations Dashboard. With this wide-reaching GIS, field staff could see updates in real time and managers could keep close tabs on the storm response. Additionally, once field staff cleared a scene, they could use Collector to find the nearest hazard\u2014in real time\u2014that needed to be mitigated."},{"acf_fc_layout":"image","image":78202,"image_position":"right","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"\u201cThis was incredibly valuable for our crews,\u201d said Cariaga. \u201cThey could not only see the location of downed trees and limbs,\u00a0[but]<\/em>\u00a0they\u00a0[also]<\/em>\u00a0had a good idea of the damage before they arrived on-scene. In most instances, they knew if they were qualified to respond to a particular call and had the correct tools.\u201d\r\n\r\nIn the office, the real-time updates from the field were displayed in Operations Dashboard. With constantly changing data coming in, the self-updating charts, gauges, and histograms helped contract managers, contractors, and emergency command staff gain a holistic view of the tree hazards all over the city. When field crews updated their work orders in Collector, critical information about each hazard was automatically loaded into Operations Dashboard so everyone could see when a work order had been completed and which resources needed to go where next. Having this information available digitally, on one map, was far better than the old, paper-based system in which field staff picked up work orders at the beginning of each week\u2014making it difficult to update the schedule with new information.\r\n\r\nIn the hours and days following the ice storm, Eugene\u2019s public works staff investigated more than 1,200 calls from the community regarding tree hazards. Branches hung dangerously over streets and in parks, and recording and mitigating the damage was an enormous task."},{"acf_fc_layout":"image","image":78212,"image_position":"left","orientation":"vertical","hyperlink":""},{"acf_fc_layout":"content","content":"The highly skilled tree scouts continued to work methodically throughout the city. First, they canvassed priority routes\u2014high-traffic roadways and areas where there was more of a chance that falling trees could damage property or injure the public. They then branched out to other areas of the city, eventually evaluating every street, park, and trail in Eugene. At each spot, they recorded tree-related hazards in Collector. Details included the severity of the hazardous conditions, coordinates, and photos.\r\n\r\nWith all this data available in ArcGIS Online, Collector, and Operations Dashboard, technical staff in the City of Eugene\u2019s parks and open space department were able to document, understand, and analyze the hazards\u2014determining hot spots of storm-related destruction, figuring out which tree species were most susceptible to ice storm damage, calculating the average number of hazards each response team mitigated per day, and more. It also saved Eugene time when working with the Federal Emergency Management Agency (FEMA) to apply for reimbursement for storm cleanup and other related costs.\r\n\r\n\u201cThis storm response was by far the best I\u2019ve ever seen in my time at the City of Eugene,\u201d said Cariaga. \u201cWe were able to respond to calls quicker and with increased accuracy and efficiency.\u201d\r\n\r\nWhile the City of Eugene continues to implement GIS technology in more areas of service\u2014from tracking maintenance activities to maintaining and updating park assets\u2014Cariaga doesn\u2019t want to lose sight of the most important portion of the response: the men and women who work out in the field. They spent weeks identifying and clearing tree hazards\u2014removing downed trees and branches from the entire right-of-way street system, which includes all publicly owned streets.\r\n\r\n\u201cThey truly\u00a0[were]<\/em>\u00a0the stars of this recovery process,\u201d said Cariaga. \u201cWithout our field staff willing to go out in the rain, snow, or freezing temperatures, none of this would be possible.\u201d\r\n\r\nFor more information about this project, email\u00a0Brian Richardson<\/a>, the City of Eugene\u2019s public works public affairs manager, or call 541-682-5523."}],"references":null},"yoast_head":"\nFollowing Ice Storm, City Fixes Tree Hazards in Real Time | Fall 2017 | ArcNews<\/title>\n<meta name=\"description\" content=\"With Custom-Made Web App, Eugene, Oregon, Briskly Coordinates Field Resources.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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