{"id":78712,"date":"2019-02-01T14:01:18","date_gmt":"2019-02-01T22:01:18","guid":{"rendered":"https:\/\/www.esri.com\/about\/newsroom\/?post_type=arcnews&#038;p=78712"},"modified":"2023-10-04T09:27:50","modified_gmt":"2023-10-04T16:27:50","slug":"mobile-technology-keeps-election-day-on-track-in-la-county","status":"publish","type":"arcnews","link":"https:\/\/www.esri.com\/about\/newsroom\/arcnews\/mobile-technology-keeps-election-day-on-track-in-la-county","title":{"rendered":"Mobile Technology Keeps Election Day on Track in LA County"},"author":1312,"featured_media":0,"menu_order":0,"template":"","format":"standard","meta":{"_acf_changed":false,"sync_status":"","episode_type":"","audio_file":"","castos_file_data":"","podmotor_file_id":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","filesize_raw":"","date_recorded":"","explicit":"","block":"","itunes_episode_number":"","itunes_title":"","itunes_season_number":"","itunes_episode_type":"","_links_to":"","_links_to_target":""},"categories":[401,10602],"tags":[4381,23452,281,1251],"arcnews_issues":[47032],"class_list":["post-78712","arcnews","type-arcnews","status-publish","format-standard","hentry","category-government","category-workforce-for-arcgis","tag-apps","tag-elections","tag-location-intelligence","tag-public-safety","arcnews_issues-fall-2017","arcnews_sections-your-work"],"acf":{"short_description":"During every election, California\u2019s Los Angeles County Registrar-Recorder\/County Clerk deploys troubleshooters to ensure that polling places are\u2026","pdf":{"host_remotely":false,"file":"","file_url":""},"flexible_content":[{"acf_fc_layout":"content","content":"<h2 class=\"subheading\" style=\"text-align: center;\">With Workforce for ArcGIS, Troubleshooters Get to Polling Places More Quickly<\/h2>\r\nDuring every election, California\u2019s Los Angeles County Registrar-Recorder\/County Clerk deploys troubleshooters to ensure that polling places are open and running smoothly. These troubleshooters encounter situations ranging from locked polling place doors and poll workers not showing up on time to people distributing political propaganda too close to a polling place and having to restock ballots and equipment at polling places that are running low."},{"acf_fc_layout":"image","image":78722,"image_position":"right","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"\u201cWe send 50 troubleshooters into the field to take care of our 4,500 polling places during a major election\u2014that\u2019s 90 polling places per person,\u201d said Elio Salazar, GIS manager for the Los Angeles County Registrar-Recorder\/County Clerk. \u201cWhenever there is a problem, we want to be able to send the closest troubleshooter to the polling place as quickly as possible.\u201d\r\n\r\nTo streamline this extensive Election Day work, Los Angeles County started using Workforce for ArcGIS. First rolled out as a pilot in November 2016, Salazar and his team were able to rely on Workforce completely during a special election for California\u2019s 34th congressional district, held in June.\r\n<h2>Condensing the Troubleshooting Process<\/h2>\r\nPreviously, when a problem occurred at a polling place, one of the election workers would call the dispatchers at the county\u2019s election operations center to notify them. The dispatchers would then get in touch with one of the troubleshooters, all of whom were driving around Los Angeles County in vans stocked with the supplies they needed to resolve problems.\r\n\r\nBut the troubleshooters\u2019 areas of responsibility are always quite large, since the team covers more than 4,000 square miles every Election Day. And traffic in and around Los Angeles can be ferocious. So sometimes it might be better to send a different troubleshooter to a problem than the one who\u2019s in charge of that polling place."},{"acf_fc_layout":"image","image":78732,"image_position":"left","orientation":"vertical","hyperlink":""},{"acf_fc_layout":"content","content":"Los Angeles County wanted to condense this process and get troubleshooters to polling places more quickly. Salazar and his GIS team looked at several solutions.\r\n\r\n\u201cMany solutions allowed us to track the troubleshooters, but we also needed to be able to see the polling place and who the closest troubleshooter is,\u201d said Salazar.\r\n\r\nThey decided to use Workforce because it not only allowed the department to track the real-time location of troubleshooters using an interactive, web-based map, but it also enabled the county to load its own data into the map.\r\n\r\n\u201cEach polling place and troubleshooter\u00a0<em>[is]<\/em>\u00a0geotagged, giving the dispatcher the ability to quickly get the nearest troubleshooter to the polling place,\u201d said Kenneth Bennett, the information technology manager at the Registrar-Recorder\/County Clerk. \u201cThis is a great tool for our department to address any Election Day issues.\u201d\r\n<h2>One Interface for Communicating, Navigating<\/h2>\r\nNow, dispatchers use Workforce to communicate assignments to troubleshooters, and troubleshooters use it to navigate to the polling places and report back to dispatchers on the status of their assignments. And all this is done within the same interface.\r\n\r\nSalazar described the process: \u201cWhen a call comes in, dispatchers use the map within Workforce to identify the nearest troubleshooter and create an assignment. Workforce sends a work assignment notification to the troubleshooter\u2019s smartphone. The troubleshooter uses Workforce to message back to the dispatcher to confirm that they got the assignment and\u00a0<em>[that]<\/em>\u00a0they\u2019re on their way. Within Workforce, the troubleshooter can navigate to the right location. Once they finish the assignment, they can mark it as complete and let the dispatcher know that it\u2019s done.\u201d"},{"acf_fc_layout":"image","image":78742,"image_position":"right","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"On Election Day in June, the team created 52 work assignments, including setting up and opening the polls, performing maintenance on audio ballot booths, and sending multilingual assistance to certain polling places. Salazar said that everyone who used Workforce found it easy to operate.\r\n\r\n\u201cBefore Workforce, the troubleshooters were using paper maps,\u201d Salazar said. \u201cWe are now saving a lot of driving and getting the troubleshooters where they need to be much faster.\u201d\r\n\r\nIn postelection debriefings, the dispatchers and troubleshooters said they were happy with the app and thought it worked great. Los Angeles County is preparing to use it again for all elections in 2018.\r\n\r\nFor more information on how the Los Angeles County Registrar-Recorder\/County Clerk deployed Workforce, email\u00a0<a href=\"mailto:esalazar@rrcc.lacounty.gov\">Salazar<\/a>."}],"references":null},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.9 (Yoast SEO v25.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Mobile Technology Keeps Election Day on Track in LA County | Fall 2017 | ArcNews<\/title>\n<meta name=\"description\" content=\"With Workforce for ArcGIS, Troubleshooters Get to Polling Places More Quickly.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.esri.com\/about\/newsroom\/arcnews\/mobile-technology-keeps-election-day-on-track-in-la-county\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" 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