{"id":306782,"date":"2020-02-21T18:32:39","date_gmt":"2020-02-22T02:32:39","guid":{"rendered":"https:\/\/www.esri.com\/about\/newsroom\/?post_type=arcuser&#038;p=306782"},"modified":"2024-03-26T16:14:35","modified_gmt":"2024-03-26T23:14:35","slug":"geospatialstrategy","status":"publish","type":"arcuser","link":"https:\/\/www.esri.com\/about\/newsroom\/arcuser\/geospatialstrategy","title":{"rendered":"Why Organizations Need a Geospatial Strategy"},"author":1031,"featured_media":0,"menu_order":0,"template":"","format":"standard","meta":{"_acf_changed":false,"sync_status":"","episode_type":"","audio_file":"","castos_file_data":"","podmotor_file_id":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","filesize_raw":"","date_recorded":"","explicit":"","block":"","itunes_episode_number":"","itunes_title":"","itunes_season_number":"","itunes_episode_type":"","_links_to":"","_links_to_target":""},"categories":[791,25012],"tags":[384022,1171],"arcuser_issues":[417412],"class_list":["post-306782","arcuser","type-arcuser","status-publish","format-standard","hentry","category-digital-transformation","category-managers-corner","tag-gis-leadership","tag-open-data","arcuser_issues-winter-2020"],"acf":{"short_description":"Doing great things with geo on an organizational scale requires a strategy.","pdf":{"host_remotely":false,"file":"","file_url":""},"flexible_content":[{"acf_fc_layout":"pdf","file":306792},{"acf_fc_layout":"quote","image":"","text":"Why do we need a geospatial strategy?\u201d","author_name":"asks a skeptical CIO.","author_profession_organization":""},{"acf_fc_layout":"content","content":"<p class=\"p1\">It\u2019s a fair question, but no matter how often I\u2019m asked, I find I\u2019m caught slightly off guard. Because if what they mean is, why does this geospatial stuff matter, and why is it worthy of a strategy, then the importance of <i>geo<\/i> at the executive level is still unclear.<\/p>\r\n<p class=\"p1\">That may be why the question is asked with a tone of skepticism, implying a geospatial strategy really isn\u2019t important\u2014not on the level of a marketing strategy or a talent strategy or a climate strategy. These strategies address issues of critical importance, so (obviously) a strategy is needed!<\/p>\r\n<p class=\"p1\">As someone who helps organizations devise geospatial strategies, I\u2019ve often responded to this question without addressing the deeper issue: What makes a geospatial strategy actually strategic? What problem does it solve? What advantage does it create?<\/p>\r\n<p class=\"p1\"><\/p>"},{"acf_fc_layout":"quote","image":"","text":"\u201cTo bolster a digital strategy, organizations need a geospatial strategy that ensures the avalanche of geospatial information generated can be leveraged.","author_name":"","author_profession_organization":""},{"acf_fc_layout":"content","content":"<p class=\"p1\">In articles and in person, I\u2019ve talked about the\u00a0mechanics\u00a0of crafting a geospatial strategy. I\u2019ve talked about\u00a0best practices for implementing a geospatial strategy. Essentially, I\u2019ve focused on the <i>how<\/i> of strategy and not the <i>why<\/i>.<\/p>\r\n\r\n<h3 class=\"p1\"><em>Let me fix that right now.<\/em><\/h3>\r\n<p class=\"p1\">Here are\u00a0five\u00a0reasons\u00a0why organizations need a geospatial strategy:<\/p>\r\n\r\n<ul>\r\n \t<li class=\"p2\">To unlock new sources of value<\/li>\r\n \t<li class=\"p2\">To strengthen a digital strategy<\/li>\r\n \t<li class=\"p2\">To enrich the customer experience<\/li>\r\n \t<li class=\"p2\">To establish a shared data foundation<\/li>\r\n \t<li class=\"p2\">Because the IT strategy missed geo<\/li>\r\n<\/ul>\r\n<h3>Unlock New Sources of Value<\/h3>\r\n<p class=\"p1\">Organizations exist to create\u00a0value for: customers through quality products and services; for shareholders through robust financial returns; for employees through satisfying work; for society through active corporate citizenship<\/p>\r\n\r\n<h3 class=\"p1\"><em>It\u2019s all about value.<\/em><\/h3>\r\n<p class=\"p1\"><a href=\"https:\/\/www.esri.com\/en-us\/location-intelligence\">Location intelligence<\/a>, the product of a geospatial strategy, empowers organizations to look at value creation in a different light. They can discover new routes to value by considering <i>where<\/i>.<\/p>\r\n<p class=\"p1\">When equipped with location intelligence, organizations can flip conventional business problems on their heads. How? By reframing them as problems of location.<\/p>\r\n<p class=\"p1\"><em>This can be game changing.<\/em><\/p>\r\n<p class=\"p1\">For instance, take the financial services company USAA. As an insurer, USAA protects the assets of military members and their families. In 2018, the Woolsey Fire in California damaged thousands of homes and properties owned by USAA members. Processing that many claims could have taken months and required extensive manual effort to verify the validity of claims. At least it would have, if USAA had followed conventional thinking.<\/p>\r\n<p class=\"p1\">Instead, USAA looked to\u00a0geospatial analysis\u00a0for help.\u00a0Using drones, USAA captured high-resolution imagery of the areas impacted by the fire. Then it used <a href=\"https:\/\/www.esri.com\/en-us\/artificial-intelligence\/overview\">artificial intelligence (AI)<\/a>\u2014specifically, deep learning\u2014to scour the imagery and spatially verify damaged versus undamaged properties. Using this approach, the process took hours instead of weeks.\u00a0By thinking geospatially, USAA unlocked new value for stakeholders. This value translated into faster claims for customers, greater efficiency for claims adjusters, and more stability for communities.<\/p>\r\n<p class=\"p1\">On its own merits, this is a strong example. But the big payoff comes from driving this kind of geospatial innovation continually and taking it from a one-off project to a core capability of a business. That\u2019s why a geospatial strategy is so important. It creates an enduring ability to unlock new sources of value.<\/p>\r\n\r\n<h3 class=\"p3\">Strengthen a Digital Strategy<\/h3>\r\n<p class=\"p1\">As\u00a0digital\u00a0technology and business models transform industries, organizations are scrambling to respond with their own digital strategies. Their results vary considerably.<\/p>\r\n<p class=\"p1\">According to a\u00a0survey of executives published by McKinsey &amp; Company in April 2019, 8 in 10 organizations have established a digital strategy, but just 14 percent have realized major performance improvements. Even fewer have been able to sustain these improvements.<\/p>\r\n<p class=\"p1\">Organizations that report success point to several key\u00a0factors. Chief among those factors is focus on implementing solutions that make information more accessible. This is where a geospatial strategy makes its mark.<\/p>\r\n<p class=\"p1\">A large percentage of data is geospatial. Some researchers and geoscientists have\u00a0indicated\u00a0that 60 percent to 80 percent of data is georeferenced in some way. Despite this, many digitalization efforts fall short when it comes to the geospatial dimension. Even though the raw data may be accessible, the tools and know-how needed to reveal insights locked away in the geodimension are not.\u00a0To bolster a digital strategy, organizations need a geospatial strategy that ensures the avalanche of geospatial information generated can be leveraged.<\/p>\r\n<p class=\"p1\">BP, the British multinational oil and gas company,\u00a0recognized this in its digital transformation program. A major goal of BP\u2019s strategy was to improve data access across the organization. To do this, the company adopted an official open-by-default mandate, which made approximately 95 percent of geospatial data available to users.<\/p>\r\n<p class=\"p1\">However, BP also recognized that geospatial data on its own is only so useful. Consequently, it ensured that its users had the right tools to exploit this data and were encouraged to become \u201ccitizen developers.\u201d As a result, BP saw an explosion in the number of maps, geospatial apps, and dashboards across the organization.<\/p>\r\n<p class=\"p1\">Clearly, <a href=\"https:\/\/www.esri.com\/en-us\/digital-transformation\/overview\">digital transformation<\/a> is challenging. Having a complementary geospatial strategy to implement the right mix of specialized tools and capabilities can help to accelerate a digital vision.<\/p>\r\n\r\n<h3 class=\"p3\">Enrich the Customer Experience<\/h3>\r\n<p class=\"p1\">Transforming the customer experience is among the top priorities for modern CEOs. In fact, \u201cCustomer Experience Is the New Brand,\u201d an article in the July 15, 2018, issue of <i>Forbes<\/i> magazine, notes that an amazing\u00a089 percent of organizations\u00a0indicate they compete primarily based on customer experience. It\u2019s not just what you sell anymore but also how customers engage with your products and services that sets you apart.<\/p>\r\n<p class=\"p1\">Improving the customer experience\u00a0enhances the customer journey. Understanding this journey involves mapping out all the ways a customer engages with your business and identifying the interactions that drive customer satisfaction. Organizations monitor these interactions and adapt their products and services to improve the customer experience.<\/p>\r\n<p class=\"p1\">The opportunity for innovation lies in discovering new ways of connecting with customers at crucial points along the customer journey. Enter geospatial technology and the concept of hyperlocalization, which personalizes customer experiences based on location.<\/p>\r\n<p class=\"p1\">For utility providers, a customer\u2019s experience during a power outage is a significant driver of overall satisfaction. Creating a personalized experience\u2014from the time of an outage to when power is restored\u2014is a strategic focus for all providers. In fact, during a severe weather event, that experience often begins even before the outage occurs.<\/p>\r\n<p class=\"p1\">Many utility providers use geospatial technology to deliver localized\u00a0outage communications\u00a0before, during, and after an outage.\u00a0Before an outage, publicly available outage maps and notification systems alert customers of potential severe weather events affecting their homes or businesses. These alerts aren\u2019t broadcast blindly. They are sent where the weather impacts will likely be experienced.<\/p>\r\n<p class=\"p1\">During an outage, customers can see the status of their property and neighboring areas on mobile devices as well as the estimated time until power will be restored. They are provided guidance on navigating the outage. Once power is restored, customers are notified and provided with channels for feedback.<\/p>\r\n<p class=\"p1\">A geospatial strategy that enables precise localization enriches and deepens the customer experience. It\u2019s like adding rocket fuel to the customer journey.<\/p>\r\n\r\n<h3 class=\"p3\">Establish a Shared Data Foundation<\/h3>\r\n<p class=\"p1\">Geospatial data is ubiquitous. Often, we don\u2019t even realize we are using it. From logistics to customer analytics to health and safety management, geospatial data is an essential part of the knowledge base of most organizations.<\/p>\r\n<p class=\"p1\">The problem is, many organizations haven\u2019t adjusted how they collect, manage, or share geospatial data. Data is still primarily acquired and maintained through projects or by a specific department. Duplicate data purchases are common. Disconnected datasets and poor integration are rampant because geospatial data isn\u2019t considered to be a strategic asset.<\/p>\r\n<p class=\"p1\">Without a common geospatial data foundation, organizations struggle to support a business environment that increasingly requires collaboration across the enterprise. The vision of Norway\u2019s\u00a0national geospatial strategy, described as \u201cEverything happens somewhere,\u201d addresses this issue. As part of its Digital Agenda, the country is advancing a national knowledge base of geospatial information that collates data from many government sectors and industry partners. For Norway, a common geospatial data infrastructure is vital for addressing societal challenges such as climate change, international trade, emergency planning, and urbanization.<\/p>\r\n<p class=\"p1\">In the digital world, data is king. A shared foundation of geospatial data is fundamental to the new reality of this digital world.<\/p>\r\n\r\n<h3 class=\"p3\">The IT Strategy Missed Geo<\/h3>\r\n<p class=\"p1\">While many organizations don\u2019t have a geospatial strategy, they likely have an IT strategy. So why another strategy? Isn\u2019t the IT strategy good enough?<\/p>\r\n<p class=\"p1\">My experience is that it\u2019s not good enough. Not because it\u2019s not a solid piece of work, but because usually an IT strategy glosses over the geospatial function because geospatial technology is not the focus.\u00a0It\u2019s not uncommon to see the geospatial discipline relegated to a single line item in an annual budget. The IT strategy promotes a vertical, technology-centric view as opposed to a horizontal, capability-centric view.<\/p>\r\n<p class=\"p1\">To do great things with geo on an organizational scale, geo needs to be treated as an\u00a0organizational capability. Building a capability requires a strategy.\u00a0That\u2019s why, in a broad sense, you need a geospatial strategy. You need to define how your organization wins with location intelligence. Geo shouldn\u2019t be a footnote to an IT strategy but a primary focus of your business.<\/p>\r\n<p class=\"p1\"><\/p>"},{"acf_fc_layout":"quote","image":"","text":"To do great things with geo on an organizational scale, geo needs to be treated as an organizational capability. 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