{"id":768105,"date":"2025-09-01T13:39:59","date_gmt":"2025-09-01T20:39:59","guid":{"rendered":"https:\/\/www.esri.com\/about\/newsroom\/?post_type=arcuser&#038;p=768105"},"modified":"2025-09-01T13:39:59","modified_gmt":"2025-09-01T20:39:59","slug":"connecting-oman-with-improved-network-management","status":"publish","type":"arcuser","link":"https:\/\/www.esri.com\/about\/newsroom\/arcuser\/connecting-oman-with-improved-network-management","title":{"rendered":"Connecting Oman with Improved Network Management"},"author":5752,"featured_media":0,"menu_order":0,"template":"","format":"standard","meta":{"_acf_changed":false,"sync_status":"","episode_type":"","audio_file":"","podmotor_file_id":"","podmotor_episode_id":"","castos_file_data":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","filesize_raw":"","date_recorded":"","explicit":"","block":"","itunes_episode_number":"","itunes_title":"","itunes_season_number":"","itunes_episode_type":"","_links_to":"","_links_to_target":""},"categories":[24962],"tags":[493163,170542,163312,160952,277262],"arcuser_issues":[493152],"class_list":["post-768105","arcuser","type-arcuser","status-publish","format-standard","hentry","category-focus","tag-3-gis","tag-arcgis-enterprise","tag-fiber","tag-infrastructure","tag-network-management","arcuser_issues-summer-2025"],"acf":{"short_description":"With cloud-based GIS tools, Oman Broadband Company is delivering affordable internet to communities across Oman.","pdf":{"host_remotely":false,"file":"","file_url":""},"flexible_content":[{"acf_fc_layout":"content","content":"In 2014, the Sultanate of Oman set out to reshape its digital future with the establishment of Oman Broadband Company. Tasked with the ambitious mission of delivering high-speed, affordable internet to communities across the nation, the company quickly became a cornerstone of Oman\u2019s telecommunications transformation. But as the network expanded, the challenges of scaling and managing such a vast infrastructure began to surface.\r\n\r\nBy 2024, Oman Broadband achieved remarkable milestones\u2014bringing fiber coverage to nearly a million premises and connecting over 300,000 active subscribers. Yet, beneath this success lay a pressing question: Could the systems and processes that had fueled its early growth sustain its vision of 95 percent urban broadband coverage by 2030?\r\n\r\nTo continue building a connected Oman, staff needed to rethink the company's approach to network management.\r\n\r\nOman Broadband turned to 3-GIS, an Esri partner known for its GIS-based telecom solutions, to develop tools to both streamline operations and prepare for future challenges. The result of this partnership is 3-GIS | Web, a cloud-based platform powered by ArcGIS Enterprise that allowed Oman Broadband to vastly improve its network management."},{"acf_fc_layout":"image","image":768106,"image_position":"right","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"<h2>The Tipping Point<\/h2>\r\nOman Broadband\u2019s existing technology was struggling to keep pace with the demands of modern network operations. Data processing took days to complete, manual workflows slowed project timelines, and limited field connectivity posed significant risks to efficiency. For the company\u2019s leadership, it became clear that transformation wasn\u2019t just an option\u2014it was a necessity.\r\n\r\nIn 2020, Oman Broadband began searching for an updated management solution to optimize the company's fiber network management strategy. With years of experience leveraging Esri software and a dedicated GIS team supporting the entire organization, the company aimed to stay within the ArcGIS ecosystem. Oman Broadband's previous development of mobile viewer apps and dashboards to track progress had already proved that ArcGIS technology was central to the company's operations.\r\n\r\nThe partnership with 3-GIS and the development of 3-GIS | Web marked a turning point for Oman Broadband\u2019s efforts. Designed for usability, the platform introduced advanced GIS editing capabilities and detailed light path tracing, enabling engineers to trace any fiber in the network directly from the map. This streamlined process not only accelerated issue resolution but also enhanced customer service standards.\r\n\r\nBeyond fiber tracing, 3-GIS | Web\u2019s diagramming tools empower engineers to handle complex network layouts with ease, converting intricate designs into actionable projects. The platform has also transformed network utilization analysis. Tasks like determining the usage of splices and cabinets, which once took four hours, now require only minutes, freeing up valuable time for other priorities.\r\n\r\nData loading processes have also seen dramatic improvements. Loading fiber-to-the-home project data, which previously took 10 days, now takes just eight minutes. This efficiency allows Oman Broadband to connect over 400 new customers daily, significantly accelerating broadband deployment timelines and driving revenue growth.\r\n\r\n3-GIS\u2019s efforts have also extended beyond office users. Site engineers, once constrained by limited tools, now leverage 3-GIS | Mobile to trace fiber connectivity with speed and accuracy\u2014capabilities previously restricted to office systems. Contractors at Oman Broadband can access critical network data on the go, ensuring efficiency in tasks like updating network information and managing assets in real time.\r\n\r\nOman Broadband has also introduced a transformative shift in processes by enabling contractors to document customer connections directly on-site. This automation streamlines the last-mile connectivity process, enhancing both the speed and quality of service\u2014from the moment a customer places an order to final service activation. The integration of 3-GIS technology with the company\u2019s business support system ensures every customer request is processed with precision, enabling timely and accurate installations."},{"acf_fc_layout":"image","image":768107,"image_position":"left","orientation":"vertical","hyperlink":""},{"acf_fc_layout":"content","content":"<h2>Scaling for the Future<\/h2>\r\nBehind the scenes, 3-GIS | Web has expanded access to critical network data, replacing a system that supported just 30 users with one that now serves over 300. Engineers, contractors, and decision-makers all benefit from centralized, accurate data that enhances operations at every stage. Advanced features like automated task management and signal tracing have become indispensable, enabling teams to work smarter and faster.\r\n\r\nToday, partly due to the increase in efficiency, Oman Broadband\u2019s operations have been modernized, strengthening the company\u2019s position as a regional leader in digital transformation. Looking ahead, Oman Broadband plans to leverage GIS technology to anticipate network maintenance needs, optimize resource allocation, and enhance customer satisfaction.\r\n\r\nFor telecom professionals, Oman Broadband\u2019s journey speaks powerfully to the potential of GIS for network management. By embracing cutting-edge solutions and reimagining traditional workflows, even the most complex fiber networks can be navigated with the right tools and a clear vision."}],"references":null},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.9 (Yoast SEO v25.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Connecting Oman with Improved Network Management | Summer 2025 | ArcUser<\/title>\n<meta name=\"description\" content=\"With cloud-based GIS tools, Oman Broadband Company is delivering affordable internet to communities across Oman.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.esri.com\/about\/newsroom\/arcuser\/connecting-oman-with-improved-network-management\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Connecting 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