{"id":773090,"date":"2026-05-11T10:50:58","date_gmt":"2026-05-11T17:50:58","guid":{"rendered":"https:\/\/www.esri.com\/about\/newsroom\/?post_type=arcuser&#038;p=773090"},"modified":"2026-05-11T10:50:58","modified_gmt":"2026-05-11T17:50:58","slug":"bring-out-your-bugs","status":"publish","type":"arcuser","link":"https:\/\/www.esri.com\/about\/newsroom\/arcuser\/bring-out-your-bugs","title":{"rendered":"Bring Out Your Bugs"},"author":6921,"featured_media":0,"menu_order":0,"template":"","format":"standard","meta":{"_acf_changed":false,"sync_status":"","episode_type":"","audio_file":"","transcript_file":"","podmotor_file_id":"","podmotor_episode_id":"","castos_file_data":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","filesize_raw":"","date_recorded":"","explicit":"","block":"","itunes_episode_number":"","itunes_title":"","itunes_season_number":"","itunes_episode_type":"","_links_to":"","_links_to_target":""},"categories":[493249],"tags":[157432,493477,493476,489022,493475],"arcuser_issues":[493467],"class_list":["post-773090","arcuser","type-arcuser","status-publish","format-standard","hentry","category-updates-and-snapshots","tag-arcgis","tag-bugs","tag-customer-surveys","tag-my-esri","tag-technical-support","arcuser_issues-spring-2026"],"acf":{"short_description":"Technical support cases are critical to improving ArcGIS Software. If you notice a bug, report it.","pdf":{"host_remotely":false,"file":"","file_url":""},"flexible_content":[{"acf_fc_layout":"content","content":"If you have filled out a customer survey for Esri, thank you. These surveys are invaluable when it comes to improving ArcGIS software.\r\n\r\nEvery year, Esri product managers review countless responses to better understand how we are doing and where we can improve.\r\n\r\nOften, we see candid reflections on\u00a0what\u2019s\u00a0working, like how ArcGIS is helping you and your teammates work faster or solve meaningful problems.\r\n\r\nHowever,<span data-contrast=\"auto\">\u00a0tools\u00a0don\u2019t\u00a0always work as expected. A tool\u00a0you\u2019ve\u00a0relied on can misbehave without warning, slowing down a workflow and throwing off your momentum.<\/span>\r\n\r\nThose moments can be frustrating. But by the time feedback shows up in an end-of-year survey, Esri product managers have often missed the best window to act on it quickly.\r\n\r\nIf a tool or function within ArcGIS begins acting weird or glitchy,\u00a0don\u2019t\u00a0save it for a survey confessional. Let Esri Technical Support know about it now.\r\n\r\nWhen issues are reported early, they can be\u00a0validated, investigated, and sometimes even fixed or patched long before the next survey season. And\u00a0believe it or not, one small moment of frustration can be the spark that shapes the road map for ArcGIS products.\r\n<h2>What to Do<\/h2>\r\nIf you\u00a0encounter\u00a0a problem while working with ArcGIS, open a technical support case. Every time something looks wrong, odd, glitchy, slow, or\u00a0just plain\u00a0off\u2014even if\u00a0you\u2019re\u00a0not sure\u00a0it\u2019s\u00a0a bug\u2014Esri Technical Support should see it.\r\n\r\nThink of support analysts as the relay team. You bring the\u00a0initial\u00a0issue and context. They\u00a0validate\u00a0the problem, collect the information that product staff need, and direct it to the right product team.\r\n\r\nThis can save you hours of do-it-yourself troubleshooting. Rather than trying to be a geoprocessing whisperer who diagnoses issues from cryptic error messages, get a support analyst to troubleshoot. They may ask follow-up questions or request testing in your environment. That back-and-forth\u00a0isn\u2019t\u00a0a delay,\u00a0it\u2019s\u00a0how we isolate\u00a0what\u2019s\u00a0really going on and avoid the guesswork.\r\n\r\nOpening a technical support case also leads to clearer, more actionable fixes. When issues are worked through together and a bug is\u00a0validated, product engineering\u00a0staff get real data in the form of reproducible steps, environment details, and customer impact.\u00a0That\u2019s\u00a0what drives change in the software.\r\n\r\nAdditionally, it creates visibility and accountability. In My Esri, your organization is attached to the case and any resultant bug report, so you stay informed and can add context as needed. This keeps you in the loop and ensures Esri Technical Support has the full picture as things evolve.\r\n<h2>How to Report a Bug<\/h2>\r\nTo report a bug, visit <a href=\"https:\/\/support.esri.com\/en-us\/contact\">support.esri.com\/en-us\/contact<\/a>. First, use the Technical Support chatbot to see if there\u2019s already insight on your issue. If you\u00a0don\u2019t\u00a0find anything similar, reach out to Technical Support directly."},{"acf_fc_layout":"image","image":773092,"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"To\u00a0submit\u00a0a case, you will need to sign in to My Esri and be an authorized caller for your organization. To become an authorized caller, either you need administrator permissions, or\u00a0you\u2019ll\u00a0need to contact your administrator through the Request Permissions form in My Esri.\r\n\r\nIf you prefer to\u00a0submit\u00a0a case by phone, call the number on the Technical Support page and let reception know you want to\u00a0submit\u00a0a bug report. After asking a few questions to better understand what product you are using and the severity of the problem, they will create the case for you.\r\n\r\nTo make your case move as quickly as possible (and for the fix to be as effective as possible), include the following details in your technical support case:\r\n<ul>\r\n \t<li>Steps for staff to reproduce the problem<\/li>\r\n \t<li>Screenshots of the issue<\/li>\r\n \t<li>Sanitized sample data<\/li>\r\n \t<li>Expected versus actual\u00a0behavior<\/li>\r\n \t<li>Product name and version, if applicable<\/li>\r\n \t<li>Operating system, if applicable<\/li>\r\n \t<li>Any patterns\u00a0you\u2019ve\u00a0noticed (for example, only happens on Mondays, with large datasets)<\/li>\r\n<\/ul>\r\nOnce your case is\u00a0submitted, Esri Technical Support staff get to work. You may hear back with questions or testing requests as a support analyst works through the details and confirms\u00a0what\u2019s\u00a0happening.\r\n<h2>Behind the Scenes<\/h2>\r\nOnce your case is in motion, a support analyst reproduces the issue. If confirmed, a bug is logged and your organization is attached to the bug report, meaning you can track its status in My Esri and provide\u00a0additional\u00a0details as needed.\r\n\r\nThis process is transparent.\u00a0It\u2019s\u00a0structured. And\u00a0it\u2019s\u00a0how fixes make it into future releases and patches.\r\n<h2>Your Reporting Helps Everyone<\/h2>\r\nWhen an ArcGIS product\u00a0doesn\u2019t\u00a0behave the way you expect, we at Esri take it seriously and\u00a0truly care\u00a0about your experience. Those glitches, freezes, errors, or moments that feel a little off are opportunities to improve the platform. Reporting them through Esri Technical Support gives your feedback the best chance to be seen, acted on, and prioritized.\r\n\r\nYou get answers, we get visibility. Product engineers get actionable detail. This means ArcGIS\u2014and your experience with it\u2014improves."}],"references":null},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.9 (Yoast SEO v25.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Bring Out Your Bugs | Spring 2026 | ArcUser<\/title>\n<meta name=\"description\" content=\"Technical support cases are critical to improving ArcGIS Software. 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