{"id":332011,"date":"2020-05-10T15:16:13","date_gmt":"2020-05-10T22:16:13","guid":{"rendered":"https:\/\/www.esri.com\/about\/newsroom\/?post_type=arcwatch&#038;p=332011"},"modified":"2020-05-13T09:25:50","modified_gmt":"2020-05-13T16:25:50","slug":"on-call-in-a-crisis","status":"publish","type":"arcwatch","link":"https:\/\/www.esri.com\/about\/newsroom\/arcwatch\/on-call-in-a-crisis","title":{"rendered":"On Call in a Crisis"},"content":{"rendered":"","protected":false},"author":1172,"featured_media":0,"menu_order":0,"template":"","format":"standard","meta":{"_acf_changed":false,"sync_status":"","episode_type":"","audio_file":"","castos_file_data":"","podmotor_file_id":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","filesize_raw":"","date_recorded":"","explicit":"","block":"","itunes_episode_number":"","itunes_title":"","itunes_season_number":"","itunes_episode_type":"","footnotes":"","_links_to":"","_links_to_target":""},"categories":[237591,801],"tags":[430851,442301,280372,741],"arcwatch_issues":[430941],"class_list":["post-332011","arcwatch","type-arcwatch","status-publish","format-standard","hentry","category-disaster-response","category-operational-intelligence","tag-covid-19","tag-esri-disaster-response-program","tag-natural-disasters","tag-pandemic","arcwatch_issues-june-2020","arcwatch_sections-the-headlines"],"acf":{"short_description":"The Esri Disaster Response Program (DRP) offers technical support, data, and GIS solutions to organizations responding to the COVID-19 pandemic.","pdf":{"host_remotely":false,"file":"","file_url":""},"flexible_content":[{"acf_fc_layout":"content","content":"<strong>The Esri Disaster Response Program Supports Frontline Efforts in Confronting COVID-19<\/strong>\r\n\r\nOrganizations that need GIS technical support, software, data, and solutions to respond to the coronavirus disease 2019 (COVID-19) pandemic can contact the Esri <a href=\"https:\/\/www.esri.com\/en-us\/disaster-response\/overview\">Disaster Response Program<\/a> (DRP). It's available 24\/7.\r\n\r\nRequests for assistance have come in from all over the world\u2014from small communities, multinational organizations, and global companies alike. \"This pandemic is affecting all of us, and I'm grateful we can offer assistance to those working on the front lines,\" said Ryan Lanclos, director of public safety solutions and the DRP at Esri."},{"acf_fc_layout":"image","image":335541,"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"Esri president Jack Dangermond talked about the DRP in a video message to members of the global GIS community. In the video, he underscored the availability of software, training resources, and technical support for organizations that are stepping up during the pandemic.\r\n\r\n\"Our big job is to help you be the heroes that you are,\" he said. (To learn about some of the GIS applications organizations have built to respond to the COVID-19 pandemic, watch the video from Dangermond called <a href=\"https:\/\/www.youtube.com\/watch?v=wF4uD4VkZrM&amp;feature=youtu.be\">GIS in this Time of Crisis<\/a>.\r\n\r\n<strong>Requests for Assistance Rise<\/strong>\r\n\r\nSoon after COVID-19 was detected in mainland China, requests for assistance began to pour in to the DRP as organizations started to map the spread of the disease, analyze COVID-19 data, and mitigate the impact of what would become a pandemic.\r\n\r\nThe program is a free service that Esri offers as part of its corporate citizenship. The program is designed to help customers who need additional GIS capabilities as they respond to disasters such as hurricanes, floods, tornados, epidemics, and pandemics. Esri established the DRP shortly after the 1994 Northridge earthquake in Southern California as the company formalized its emergency response efforts.\r\n\r\nMore than 100 of Esri's technical specialists are currently staffing the DRP to support customers involved in the COVID-19 response. The DRP resolves technical support issues, provides additional software when necessary, points customers to available data, and helps configure solutions to address common workflows for crisis response. Primary requests for product support include <a href=\"https:\/\/www.esri.com\/en-us\/arcgis\/products\/arcgis-online\/overview\">ArcGIS Online<\/a>, <a href=\"https:\/\/www.esri.com\/en-us\/arcgis\/products\/arcgis-hub\/overview\">ArcGIS Hub<\/a>, <a href=\"https:\/\/www.esri.com\/en-us\/arcgis\/products\/arcgis-dashboards\/overview\">ArcGIS Dashboards<\/a>, <a href=\"https:\/\/www.esri.com\/en-us\/arcgis\/products\/arcgis-desktop\/overview\">ArcGIS Desktop<\/a>, ArcGIS mobile applications, and configurable web apps."},{"acf_fc_layout":"image","image":335571,"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"<strong>COVID-19 GIS Hub Is Launched <\/strong>\r\n\r\nEsri's <a href=\"https:\/\/go.esri.com\/COVID-HUB\">COVID-19 GIS Hub<\/a> is a strategic part of the DRP's response efforts. The Hub provides extensive resources for those seeking information about the virus or who want to set up their own landing page for COVID-19 response efforts. It includes map templates, datasets, and applications that have been built through Esri's partnership with the public health and DRP communities.\r\n\r\nExamples of applications, datasets, and dashboards from around the world include open data on hospital beds, a social distancing explorer, and a mapping application from the American Red Cross that displays public health emergency restrictions by county across the United States.\r\n\r\nIn addition, the COVID-19 GIS Hub features a Request GIS assistance button that directs people to a form to fill out to get help from support staff.\r\n\r\nThe COVID-19 GIS Hub\u2014created using the ArcGIS Hub cloud-based engagement platform that's available with an ArcGIS Online subscription\u2014is continually monitored for performance by a dedicated operations team. The team maintains the system's reliability and scalability to meet demand during times of high usage. DRP team members also work with Esri's international distributors and various organizations and agencies throughout the world to identify resources that can be added to the COVID-19 GIS Hub.\r\n\r\nThe Hub's collection of data is extensive and continues to grow as new datasets are added. Included are data from <a href=\"https:\/\/livingatlas.arcgis.com\/en\/\">ArcGIS Living Atlas of the World<\/a>, as well as world demographics, world population density, world traffic service, and current weather and wind station data. Datasets specific to health care and social services include Definitive Healthcare's Hospital Database, the Centers for Disease Control and Prevention's Social Vulnerability Index, and the US Department of Housing and Urban Development's Continuum of Care Program grantee areas.\r\n\r\nIn addition to the resources available on the COVID-19 GIS Hub, Esri's ArcGIS solutions team has released a suite of tools that customers can apply to their own local COVID-19 hub to enhance its capabilities, such as providing impact status reporting and streamlining the ability to find critical facilities. Visit the <a href=\"https:\/\/coronavirus-resources.esri.com\/pages\/resources\">additional resources page<\/a> to find tools, solutions templates, best practices, white papers, and other information from Esri and the GIS community on using GIS to better understand COVID-19.\r\n\r\nMany public information dashboards on COVID-19 have been created too, including those from Johns Hopkins University, the University of Virginia, and the Italian Department of Civil Protection.\r\n\r\n\"The systems developed by our customers are seeing unprecedented and exponentially increasing requests,\" says Paul Ross, Esri senior product manager for ArcGIS Online. \"For example, the <a href=\"https:\/\/coronavirus.jhu.edu\/map.html\">Johns Hopkins University dashboard<\/a> alone is currently seeing over 3 million views per hour.\"\r\n\r\nUsing graphics and maps, the COVID-19 dashboard from Johns Hopkins University displays near real-time data on the numbers of and trends in cases and deaths in each affected country. The dashboard also shows the numbers of deaths, hospitalizations, and tests for the disease in each state in the United States.\r\n\r\n\"This overall system usage is mainly due to the authoritative sources for coronavirus information that our users have made available through their [own] hub sites and applications and the system's capability to share information through dashboards, apps, and maps,\" Ross said.\r\n\r\n<strong>As the Pandemic Expands, So Do DRP's Services and Systems<\/strong>\r\n\r\nEsri also launched a <a href=\"https:\/\/go.esri.com\/COVID-overview\">COVID-19 microsite<\/a> to help organizations around the world find the resources they need to support their efforts to combat COVID-19.\r\n\r\n\"It provides useful information for getting started, such as\u00a0links for creating an ArcGIS Hub site, access to no-cost resources,\u00a0and\u00a0a directory of global dashboards organized by region,\" Lanclos said.\r\n\r\nThe microsite can be quickly translated into any of a long list of languages to provide greater international support as well as links to the COVID-19 GIS Hub, where additional resources are available.\r\n\r\n&nbsp;\r\n\r\n&nbsp;"}],"references":null},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.9 (Yoast SEO v25.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>On Call in a Crisis<\/title>\n<meta name=\"description\" content=\"Organizations responding to the COVID-19 pandemic can request GIS data, software, and technical support from the Esri Disaster Response Program.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.esri.com\/about\/newsroom\/arcwatch\/on-call-in-a-crisis\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"On Call in a Crisis\" \/>\n<meta property=\"og:description\" content=\"Organizations responding to the COVID-19 pandemic can request GIS data, software, and technical support from the Esri Disaster Response Program.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.esri.com\/about\/newsroom\/arcwatch\/on-call-in-a-crisis\" \/>\n<meta property=\"og:site_name\" content=\"Esri\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/esrigis\/\" \/>\n<meta property=\"article:modified_time\" content=\"2020-05-13T16:25:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.esri.com\/about\/newsroom\/app\/uploads\/2020\/04\/pandemic-wide.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@Esri\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\n\t    \"@context\": \"https:\/\/schema.org\",\n\t    \"@graph\": [\n\t        {\n\t            \"@type\": \"WebPage\",\n\t            \"@id\": \"https:\/\/www.esri.com\/about\/newsroom\/arcwatch\/on-call-in-a-crisis\",\n\t            \"url\": \"https:\/\/www.esri.com\/about\/newsroom\/arcwatch\/on-call-in-a-crisis\",\n\t            \"name\": \"On Call in a Crisis\",\n\t            \"isPartOf\": {\n\t                \"@id\": \"https:\/\/www.esri.com\/about\/newsroom\/#website\"\n\t            },\n\t            \"datePublished\": \"2020-05-10T22:16:13+00:00\",\n\t            \"dateModified\": \"2020-05-13T16:25:50+00:00\",\n\t            \"description\": \"Organizations responding to the COVID-19 pandemic can request GIS data, software, and technical support from the Esri Disaster Response Program.\",\n\t            \"breadcrumb\": {\n\t                \"@id\": \"https:\/\/www.esri.com\/about\/newsroom\/arcwatch\/on-call-in-a-crisis#breadcrumb\"\n\t            },\n\t            \"inLanguage\": \"en-US\",\n\t            \"potentialAction\": [\n\t                {\n\t                    \"@type\": \"ReadAction\",\n\t                    \"target\": [\n\t                        \"https:\/\/www.esri.com\/about\/newsroom\/arcwatch\/on-call-in-a-crisis\"\n\t                    ]\n\t                }\n\t            ]\n\t        },\n\t        {\n\t            \"@type\": \"BreadcrumbList\",\n\t            \"@id\": \"https:\/\/www.esri.com\/about\/newsroom\/arcwatch\/on-call-in-a-crisis#breadcrumb\",\n\t            \"itemListElement\": [\n\t                {\n\t                    \"@type\": \"ListItem\",\n\t                    \"position\": 1,\n\t                    \"name\": \"Home\",\n\t                    \"item\": \"https:\/\/www.esri.com\/about\/newsroom\"\n\t                },\n\t                {\n\t                    \"@type\": \"ListItem\",\n\t                    \"position\": 2,\n\t                    \"name\": \"ArcWatch Articles\",\n\t                    \"item\": \"https:\/\/www.esri.com\/about\/newsroom\/arcwatch\"\n\t                },\n\t                {\n\t                    \"@type\": \"ListItem\",\n\t                    \"position\": 3,\n\t                    \"name\": \"On Call in a Crisis\"\n\t                }\n\t            ]\n\t        },\n\t        {\n\t            \"@type\": \"WebSite\",\n\t            \"@id\": \"https:\/\/www.esri.com\/about\/newsroom\/#website\",\n\t            \"url\": \"https:\/\/www.esri.com\/about\/newsroom\/\",\n\t            \"name\": \"Esri\",\n\t            \"description\": \"Esri Newsroom\",\n\t            \"potentialAction\": [\n\t                {\n\t                    \"@type\": \"SearchAction\",\n\t                    \"target\": {\n\t                        \"@type\": \"EntryPoint\",\n\t                        \"urlTemplate\": \"https:\/\/www.esri.com\/about\/newsroom\/?s={search_term_string}\"\n\t                    },\n\t                    \"query-input\": {\n\t                        \"@type\": \"PropertyValueSpecification\",\n\t                        \"valueRequired\": true,\n\t                        \"valueName\": \"search_term_string\"\n\t                    }\n\t                }\n\t            ],\n\t            \"inLanguage\": \"en-US\"\n\t        },\n\t        {\n\t            \"@type\": \"Person\",\n\t            \"@id\": \"https:\/\/www.esri.com\/about\/newsroom\/#\/schema\/person\/a808f3d3f9baab44de2533028998afe9\",\n\t            \"name\": \"Carla Wheeler\",\n\t            \"image\": {\n\t                \"@type\": \"ImageObject\",\n\t                \"inLanguage\": \"en-US\",\n\t                \"@id\": \"https:\/\/www.esri.com\/about\/newsroom\/#\/schema\/person\/image\/\",\n\t                \"url\": \"https:\/\/www.esri.com\/about\/newsroom\/app\/uploads\/2018\/08\/carla.jpeg\",\n\t                \"contentUrl\": \"https:\/\/www.esri.com\/about\/newsroom\/app\/uploads\/2018\/08\/carla.jpeg\",\n\t                \"caption\": \"Carla Wheeler\"\n\t            },\n\t            \"description\": \"Carla Wheeler is a former technology writer and editor at Esri and a former newspaper journalist. She graduated from the University of Minnesota with a Bachelor of Arts degree in journalism and political science. She was the previous editor of ArcWatch and worked with ArcGIS StoryMaps apps. Follow her on Twitter @gisjourno.\",\n\t            \"url\": \"https:\/\/www.esri.com\/about\/newsroom\/author\/cwheeler\"\n\t        }\n\t    ]\n\t}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"On Call in a Crisis","description":"Organizations responding to the COVID-19 pandemic can request GIS data, software, and technical support from the Esri Disaster Response Program.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.esri.com\/about\/newsroom\/arcwatch\/on-call-in-a-crisis","og_locale":"en_US","og_type":"article","og_title":"On Call in a Crisis","og_description":"Organizations responding to the COVID-19 pandemic can request GIS data, software, and technical support from the Esri Disaster Response Program.","og_url":"https:\/\/www.esri.com\/about\/newsroom\/arcwatch\/on-call-in-a-crisis","og_site_name":"Esri","article_publisher":"https:\/\/www.facebook.com\/esrigis\/","article_modified_time":"2020-05-13T16:25:50+00:00","og_image":[{"url":"https:\/\/www.esri.com\/about\/newsroom\/app\/uploads\/2020\/04\/pandemic-wide.jpg","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_site":"@Esri","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.esri.com\/about\/newsroom\/arcwatch\/on-call-in-a-crisis","url":"https:\/\/www.esri.com\/about\/newsroom\/arcwatch\/on-call-in-a-crisis","name":"On Call in a Crisis","isPartOf":{"@id":"https:\/\/www.esri.com\/about\/newsroom\/#website"},"datePublished":"2020-05-10T22:16:13+00:00","dateModified":"2020-05-13T16:25:50+00:00","description":"Organizations responding to the COVID-19 pandemic can request GIS data, software, and technical support from the Esri Disaster Response Program.","breadcrumb":{"@id":"https:\/\/www.esri.com\/about\/newsroom\/arcwatch\/on-call-in-a-crisis#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.esri.com\/about\/newsroom\/arcwatch\/on-call-in-a-crisis"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.esri.com\/about\/newsroom\/arcwatch\/on-call-in-a-crisis#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.esri.com\/about\/newsroom"},{"@type":"ListItem","position":2,"name":"ArcWatch Articles","item":"https:\/\/www.esri.com\/about\/newsroom\/arcwatch"},{"@type":"ListItem","position":3,"name":"On Call in a Crisis"}]},{"@type":"WebSite","@id":"https:\/\/www.esri.com\/about\/newsroom\/#website","url":"https:\/\/www.esri.com\/about\/newsroom\/","name":"Esri","description":"Esri Newsroom","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.esri.com\/about\/newsroom\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.esri.com\/about\/newsroom\/#\/schema\/person\/a808f3d3f9baab44de2533028998afe9","name":"Carla Wheeler","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.esri.com\/about\/newsroom\/#\/schema\/person\/image\/","url":"https:\/\/www.esri.com\/about\/newsroom\/app\/uploads\/2018\/08\/carla.jpeg","contentUrl":"https:\/\/www.esri.com\/about\/newsroom\/app\/uploads\/2018\/08\/carla.jpeg","caption":"Carla Wheeler"},"description":"Carla Wheeler is a former technology writer and editor at Esri and a former newspaper journalist. She graduated from the University of Minnesota with a Bachelor of Arts degree in journalism and political science. She was the previous editor of ArcWatch and worked with ArcGIS StoryMaps apps. Follow her on Twitter @gisjourno.","url":"https:\/\/www.esri.com\/about\/newsroom\/author\/cwheeler"}]}},"sort_order":"3","_links":{"self":[{"href":"https:\/\/www.esri.com\/about\/newsroom\/wp-json\/wp\/v2\/arcwatch\/332011","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.esri.com\/about\/newsroom\/wp-json\/wp\/v2\/arcwatch"}],"about":[{"href":"https:\/\/www.esri.com\/about\/newsroom\/wp-json\/wp\/v2\/types\/arcwatch"}],"author":[{"embeddable":true,"href":"https:\/\/www.esri.com\/about\/newsroom\/wp-json\/wp\/v2\/users\/1172"}],"version-history":[{"count":0,"href":"https:\/\/www.esri.com\/about\/newsroom\/wp-json\/wp\/v2\/arcwatch\/332011\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.esri.com\/about\/newsroom\/wp-json\/wp\/v2\/media?parent=332011"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.esri.com\/about\/newsroom\/wp-json\/wp\/v2\/categories?post=332011"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.esri.com\/about\/newsroom\/wp-json\/wp\/v2\/tags?post=332011"},{"taxonomy":"arcwatch_issues","embeddable":true,"href":"https:\/\/www.esri.com\/about\/newsroom\/wp-json\/wp\/v2\/arcwatch_issues?post=332011"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}