{"id":32842,"date":"2018-06-07T15:44:41","date_gmt":"2018-06-07T22:44:41","guid":{"rendered":"https:\/\/www.esri.com\/about\/newsroom\/?post_type=blog&#038;p=32842"},"modified":"2022-04-03T16:28:50","modified_gmt":"2022-04-03T23:28:50","slug":"san-antonio-real-time-gis-ncaa-final-four","status":"publish","type":"blog","link":"https:\/\/www.esri.com\/about\/newsroom\/blog\/san-antonio-real-time-gis-ncaa-final-four","title":{"rendered":"How San Antonio Beefed Up Security for NCAA Final Four"},"author":671,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","meta":{"_acf_changed":false,"sync_status":"","episode_type":"","audio_file":"","castos_file_data":"","podmotor_file_id":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","filesize_raw":"","date_recorded":"","explicit":"","block":"","itunes_episode_number":"","itunes_title":"","itunes_season_number":"","itunes_episode_type":"","_links_to":"","_links_to_target":""},"categories":[81,1051],"tags":[1371,1361,1251,14562],"industry":[],"esri-blog-category":[478402],"esri_blog_department":[478242],"class_list":["post-32842","blog","type-blog","status-publish","format-standard","hentry","category-capability","category-real-time-gis","tag-common-operating-picture","tag-event-management","tag-public-safety","tag-san-antonio","esri-blog-category-event-management","esri_blog_department-public-safety"],"acf":{"video_source":"","video_start":"","video_stop":"","short_description":"San Antonio deployed real-time location intelligence to combat fears and enhance public safety during the NCAA Final Four events.","pdf":{"host_remotely":false,"file":null,"file_url":""},"flexible_content":[{"acf_fc_layout":"sidebar","layout":"standard","image_reference":null,"image_reference_figure":"","spotlight_image":null,"section_title":"","spotlight_name":"","position":"Right","content":"Key Takeaways\r\n<ul>\r\n \t<li>Real-time GIS for situational awareness keeps city safe<\/li>\r\n \t<li>Officers linked to incidents for faster response<\/li>\r\n \t<li>Shared map view provides a common operating picture<\/li>\r\n<\/ul>","snippet":""},{"acf_fc_layout":"content","content":"As San Antonio, Texas prepared to host the 2018 NCAA Men\u2019s Final Four Championship in early April, a series of bombs exploded in nearby Austin.\r\n\r\n\u201cThat put everybody on edge, then one of the bombs went off at the FedEx transfer facility in Schertz, which is just 17 miles up the road, and it brought the risk home,\u201d said James Glass, deputy director of the Southwest Texas Fusion Center, one of many such centers across the US that collaborate with all first responders to detect, prevent, investigate and respond to criminal and terrorist activities.\r\n\r\nFears continue to escalate as the world experiences more tragedies at big events. In response, local and national law enforcement agencies are enhancing venue security and raising public awareness with promotional campaigns such as \u201cIf you see something, say something.\u201d\r\n\r\n\u201cFor the NCAA games, people were paying closer attention,\u201d said Douglas Berry, San Antonio Fire Department Battalion Chief. \u201cThere were a lot more reports of suspicious packages, and the ability to vet those quickly was very important.\u201d\r\n\r\n<strong>Forces on Foot<\/strong>\r\n\r\nThe NCAA Final Four weekend in San Antonio included a three-day music festival at Hemisfair Plaza, a fan fest at the Henry B. Gonzalez Convention Center, and games at the Alamodome. With all event venues within walking distance of each other, hundreds of thousands of people milled around the city\u2019s compact downtown. San Antonio deployed a large force of on-foot officers to ensure safety. The challenge for the Southwest Texas Fusion Center was twofold: give every officer the maps and data they needed for each event and maintain visibility of each officer\u2019s location.\r\n\r\n\u201cWe had been getting details on temporary setups from the NCAA months in advance,\u201d said Sean Cummings, Public Safety Enterprise GIS Solutions Supervisor at City of San Antonio. \u201cWe put all of the details on the map, including the buildings, the booths, the road closures, the entrances, the access control points, the stage, and where lines would form.\u201d\r\n\r\nThe Fusion Center deployed these maps to more than 200 networked smartphones. At command centers, staff could track and share the identity of each phone, and officers could search the map and share photos tied to locations."},{"acf_fc_layout":"image","image":33242,"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"<strong>Vetting Suspicious Packages<\/strong>\r\n\r\nWord went out well before the events that attendees could only bring a clear bag no larger than 12-by-6-by-12 inches. Despite this widely broadcasted message, and free bags distributed at multiple locations, many people brought bags that they ditched when they realized that they couldn\u2019t bring them inside a venue.\r\n\r\nThis lead to many suspicious bag reports and follow-up responses from officers and joint hazard assessment teams (JHAT) that specialize in bomb and hazardous material threats. With each call, came a rough location. Command post staff used a live common operating picture to correlate each report with the real-time location and input from responding officers. They also were able to access and point the closest CCTV camera to capture and share a view of the scene.\r\n\r\n\u201cEven if someone just left a bag, you can\u2019t rule it to chance,\u201d Glass said. \u201cThe teams collected 264 separate suspicious packages that they went through, cataloged, and put in the police property room.\u201d\r\n\r\nIn one case, a patrolman forwarded a picture of a suspicious package that turned out to be one of many remote hazardous materials monitoring stations. With the visual evidence, the JHAT team was immediately able to dismiss it and save a time-consuming trip.\r\n\r\n\u201cPhotos let us vet each suspicious package a lot sooner,\u201d Berry said. \u201cThat makes a huge difference on response times and resources when you go from making one run every couple of days to making more than 10 runs a day.\u201d"},{"acf_fc_layout":"sidebar","layout":"standard","image_reference":null,"image_reference_figure":"","spotlight_image":null,"section_title":"","spotlight_name":"","position":"Right","content":"<strong>Dedicated Bandwidth for First Responders<\/strong>\r\n\r\nAT&amp;T recently won the contract to set up a high-bandwidth first responder network called <a href=\"https:\/\/www.firstnet.com\/\">FirstNet<\/a>, which provides a dedicated interoperable public safety broadband network. In the first phase, it prioritizes network bandwidth for every SIM card assigned to the FirstNet network, putting priority on messages and images shared by first responders. In phase two, it will provide a completely new infrastructure to separate law enforcement communication from consumer communication.\r\n\r\n\u201cIt's one thing to have the software and the hardware to do it, but you're only as good as the cell phone towers,\u201d Berry said. \u201cWhen 200,000 people cram into a small area downtown, the network starts to bog down. It's huge to be able to bump selfie traffic in order for law enforcement to communicate and send text messages and photos.\u201d\r\n\r\nThe phones and the FirstNet network augment the professional radios that each officer carries. While the radios provide secure communications, they don\u2019t provide location services or the ability to text or take photos. Because phones use GPS as well as WiFi and Bluetooth signals, each one returns an accurate location for the officer carrying it whether they were indoors or out.","snippet":""},{"acf_fc_layout":"content","content":"<strong>More Big Moments<\/strong>\r\n\r\nAt many crucial moments during the NCAA weekend, maps proved vital for those charged with public safety.\r\n\r\nA few hours prior to the final game on Monday night, the Fusion Center team went out for a quick meal. Just then, they received two suspicious package alerts. Instead of rushing for the door, staff pulled out their phones to look at the live map. They watched a play by play as the package was investigated and revealed to be a harmless diaper bag that had fallen out of a minivan. This real-time situational awareness brought relief, and a much-needed dinner break, to Fusion Center staff.\r\n\r\nDuring the March Madness Music Festival, Fusion Center staff noticed a sudden convergence of officers near the main stage. Training a camera on the gathering, staff noted that officers were not responding to an incident but were showing support for performer Jason Aldean, a country music star who was last on stage in Las Vegas in October 2017 when a gunman opened fire on the crowd. The officers gathered for an impromptu \u201cwe\u2019ve got your back\u201d moment, making their presence known to the performer and the crowd.\r\n\r\nIn command centers throughout downtown San Antonio, dashboards displayed details beyond the live common operating picture. Staff could see an incident log for different zones across all venues and a running tally of events with levels of activity. Dashboard users could zoom into each logged event for more details. Another dashboard provided the historical record, parsing the number of calls for service and types of calls over time."},{"acf_fc_layout":"image","image":33192,"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"<strong>Fusing Intelligence<\/strong>\r\n\r\nLaw enforcement agencies increasingly share intelligence, and today\u2019s digital workflows make this easier. San Antonio set up its Fusion Center more than ten years ago, taking an all-crimes and all-hazards approach to information sharing across the city\u2019s public safety community.\r\n\r\nThe need for a new special event management solution centered in the Fusion Center became apparent after an incident at the city\u2019s annual ten-day Fiesta historical celebration. When someone passed out from heat exhaustion during the parade, emergency medical staff rushed in to help. Seeing this, nearby police officers thought it was the beginning of a fight and moved in. The two groups forcing their way into a small and crowded area caused some minor injuries in the crowd.\r\n\r\n\u201cIt really screamed to us that we needed a common operating platform where we can communicate amongst each other,\u201d Glass said. \u201cWe had two different dispatching systems and dispatchers that didn\u2019t communicate in a crisis.\u201d\r\n\r\nThe Fusion Center now centralizes calls for service and aggregates intelligence from a variety of different systems. Using mobile phones for the NCAA event made fusion easier than ever before by getting everyone on the same page fast. FBI agents, plainclothes police officers, and various food inspection and ordinance enforcement personnel each had their own phones. Everyone with a phone could easily access relevant information and communicate with their peers. Live tracking of each phone\u2019s location gave the command centers a clear picture of available resources.\r\n\r\n\u201cThat\u2019s really the power of a web-based map,\u201d said Aric Jimenez, special projects manager at the Southwest Texas Fusion Center. \u201cYou have nothing to set up except granting people access and sending them a URL.\u201d\r\n\r\nAccountability has become a driving force in law enforcement with the advent of body cams and bystanders taking and sharing images and videos from their phones. The solution San Antonio deployed for the NCAA Final Four helped in the moment and afterward by providing a record of the event.\r\n\r\n\u201cGoing forward, it's very important to not only track activity, but to look at the data a number of different ways, capture it, and then analyze it and do forecasting,\u201d Berry said. \u201cEverybody has a different perspective, fusion allows us to break down the data so that each person can see what they need when they need it.\u201d\r\n\r\n&nbsp;\r\n\r\nExplore the many ways that <a href=\"https:\/\/www.esri.com\/en-us\/industries\/public-safety\/overview\">GIS supports public safety with smarter situational awareness<\/a>."},{"acf_fc_layout":"sidebar","layout":"standard","image_reference":null,"image_reference_figure":"","spotlight_image":null,"section_title":"","spotlight_name":"","position":"Center","content":"<strong>Using Smart Devices to Increase Situational Awareness<\/strong>\r\n\r\nThe Fusion Center deployed\u00a0<a href=\"https:\/\/workforce.arcgis.com\/\">Workforce for ArcGIS<\/a>\u00a0to provide the common view for both the officers on foot and the command centers. The software provides the means to define the roles and work areas of different field workers. In this case, the Fusion Center defined the location and geographic extent of each officer\u2019s post as well as the expertise and incident type best suited to each officer. It also provides the overall status of each person that both the Fusion Center and individual officers could view on a real-time map. This data fuels the\u00a0<a href=\"https:\/\/www.esri.com\/en-us\/arcgis\/products\/operations-dashboard\/overview\">Operations Dashboard for ArcGIS<\/a>\u00a0for the flexible display of real-time information at a glance. The software enhanced the centralized dispatching and incident response system, allowing the Fusion Center to efficiently and effectively respond to any call. Workforce and Operations Dashboard are used widely in public works, utilities, construction, field sales, and public safety domains. The software and mobile device applications fill in data gaps while maintaining connections to enhance the coordination of activities.","snippet":""}],"references":null},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.9 (Yoast SEO v25.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How San Antonio Deployed Real-time GIS to Enhance Security at NCAA Final Four<\/title>\n<meta name=\"description\" content=\"San Antonio uses GIS for real-time awareness of officer locations and to serve a live map to each officer that improves communication from and to the field.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.esri.com\/about\/newsroom\/blog\/san-antonio-real-time-gis-ncaa-final-four\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" 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