{"id":477002,"date":"2021-11-23T04:39:39","date_gmt":"2021-11-23T12:39:39","guid":{"rendered":"https:\/\/www.esri.com\/about\/newsroom\/?post_type=blog&#038;p=477002"},"modified":"2022-07-07T12:11:20","modified_gmt":"2022-07-07T19:11:20","slug":"afghanistan-dashboard-offers-hope","status":"publish","type":"blog","link":"https:\/\/www.esri.com\/about\/newsroom\/blog\/afghanistan-dashboard-offers-hope","title":{"rendered":"After the Evacuation of Afghanistan, Offering Hope to Those Left Behind"},"author":6192,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","meta":{"_acf_changed":false,"sync_status":"","episode_type":"","audio_file":"","podmotor_file_id":"","podmotor_episode_id":"","castos_file_data":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","filesize_raw":"","date_recorded":"","explicit":"","block":"","itunes_episode_number":"","itunes_title":"","itunes_season_number":"","itunes_episode_type":"","_links_to":"","_links_to_target":""},"categories":[1041],"tags":[433621,296572,282552,1691],"industry":[],"esri-blog-category":[478762],"esri_blog_department":[478242],"class_list":["post-477002","blog","type-blog","status-publish","format-standard","hentry","category-collaboration","tag-afghanistan","tag-assistance","tag-evacuation","tag-situational-awareness","esri-blog-category-humanitarian-response","esri_blog_department-public-safety"],"acf":{"video_source":"","video_start":"","video_stop":"","short_description":"GIS helped two companies\u2014Quiet Professionals and Janes\u2014connect people who want to leave Afghanistan with those who can help them.","pdf":{"host_remotely":false,"file":"","file_url":""},"flexible_content":[{"acf_fc_layout":"sidebar","layout":"standard","image_reference":null,"image_reference_figure":"","spotlight_image":null,"section_title":"","spotlight_name":"","position":"Right","content":"Experts in defense mapping team to provide hope for Afghans attempting to flee the country in the aftermath of the American withdrawal.\r\n\r\nKey Takeaways\r\n<ul>\r\n \t<li>Ex-military personnel at Quiet Professionals built a dashboard to connect potential evacuees with those who can help.<\/li>\r\n \t<li>Analysts at another company, Janes, augmented the dashboard with intelligence reports about incidents and installation status.<\/li>\r\n \t<li>Afghans used the dashboard to store crucial documents in a secure cloud environment.<\/li>\r\n<\/ul>","snippet":""},{"acf_fc_layout":"content","content":"When United States forces left Afghanistan last summer, 120,000 people were evacuated from the country over a period of a few weeks. While it was the largest airlift in US history, it still left thousands who feared for their lives as the Taliban advanced into Kabul.\r\n\r\nMany of those looking for a way out were Afghan nationals who had formed close ties to Americans during the 20-year conflict that started soon after the terrorist attacks of Sept. 11, 2001. Some worked as translators and in other support positions. Most feared Taliban reprisals, and a loss of freedom.\r\n\r\nPrompted by requests from US servicemembers, defense mapping experts at two companies\u2014Janes and Quiet Professionals\u2014turned to geographic information system (GIS) technology to monitor the situation and help connect people to ways out. The experts\u2019 adroit handling of maps and location intelligence is providing a solid foundation for the work of other groups extracting people from Afghanistan.\r\n\r\nMapping technology took leaps forward during the span of this conflict, with imagery and digital maps replacing paper-based products. Soldiers had become accustomed to communicating and collaborating across teams via shared maps, and now they used those tools to help people they feel indebted to."},{"acf_fc_layout":"gallery","gallery_images":[477352,477332,477322]},{"acf_fc_layout":"content","content":"<h3><strong>\u201cThat was my life\u201d<\/strong><\/h3>\r\nLeo Kryszewski, chief of staff at Quiet Professionals, was deployed to Afghanistan with US Army special forces in 2001. He did several tours there and in Iraq, before leaving the service in 2009.\r\n\r\n\u201cTwo weeks after the Twin Towers fell, I was in Afghanistan,\u201d he said. \u201cI met a lot of good people and formed a lot of close relationship, so this has all been very personal for me.\u201d\r\n\r\nKryszewski works at Quiet Professionals with other veterans to provide mapping and technology support for military and intelligence organizations.\r\n\r\nAs the withdrawal and evacuation proceeded, Kryszewski and his colleagues had a feeling of helplessness. Needing a break from the news and social media, he walked over to the office of Andy Wilson, the company\u2019s president and CEO. Wilson was also immersed in news reports. For a while, neither said a word.\r\n\r\n\u201cI\u2019m standing there watching him pull his hair out,\u201d Kryszewski recalled. \u201cHe said, \u2018man, I wish there was a way to tie all these chats and information into one place.\u2019 I said, \u2018GIS.\u2019 And that\u2019s how it started.\u201d\r\n\r\nQuiet Professionals decided to build an evacuation tracker dashboard to capture and display data about who in Afghanistan needed help, what kind of help they needed, and where they were. At a tenuous time, GIS served as an information clearinghouse and a way to provide situational awareness to disparate teams and people. The dashboard came together quickly, without the procedural steps the company would typically take on a project.\r\n\r\n\u201cThis was an emergency, a disaster, it couldn\u2019t be something that rolls out three months after the event is over,\u201d said Paul Bova, Quiet Professionals\u2019 chief business officer. \u201cIt needed to go up immediately and it needed the right resources, because it was happening in real time.\u201d"},{"acf_fc_layout":"gallery","gallery_images":[477302,477342,477292]},{"acf_fc_layout":"content","content":"Cloud-based tools provided flexibility for the geographically dispersed team to iterate around the clock, adding information and features as the situation unfolded. Meanwhile, the crowds at the airport in Kabul were getting desperate.\r\n\r\n\u201cWe launched it on a Thursday, and by Sunday we were tracking almost a thousand people,\u201d said Malachi Keddington, vice president for strategic operations. \u201cWe knew we couldn\u2019t slow down.\u201d\r\n<h3><strong>Adding Clarity and Context<\/strong><\/h3>\r\nIt soon became clear that the site\u2019s popularity warranted more context and additional data layers. For outside help, the Quiet Professionals team placed a call to Janes, an open-source defense intelligence provider with a 120-year history.\r\n\r\nJanes specializes in what the intelligence community calls open-source intelligence (OSINT). All of the material is unclassified and available in the public domain, encompassing everything from newspapers and broadcasts, social media posts, and aerial imagery. Janes analysts are trained to sift through and make sense of this constant barrage of information, using the Janes tradecraft to verify and validate it, offering clients\u2014which include both governments and private business\u2014access to assured OSINT to guide decisions.\r\n\r\nOver recent years Janes has interconnected its foundational military intelligence to speed data discovery. It recently hired a new chief product officer, Ben Conklin, with a GIS background. It was Conklin who fielded the call from an old colleague now working at Quiet Professionals.\r\n\r\nConklin applied his skills using ArcGIS Online to draw a more detailed map of Afghanistan. The major improvement was a new topographical layer that revealed the difficulty of maneuvering through the country\u2019s varied terrain.\r\n\r\n\u201cIt helps you understand that you have a city here and city there, and it looks like you can just go over land between them, but no, there are massive mountains between the two,\u201d he explained.\r\n<h3><strong>Connecting the Right People<\/strong><\/h3>\r\nThe map of Afghanistan then became a map of people wanting to leave Afghanistan, with dots showing the location of people requesting assistance. The dots are color-coded to provide additional information and context, allowing anyone looking at the map to discern, for example, whether someone is in hiding, has a support network, or is in the process of being evacuated.\r\n\r\nPeople in Afghanistan can register and provide updates to the OSINT Tracker via a simple ArcGIS Survey123 form accessible by a smart phone. This capability was also used to share real-time on-the-ground updates. Quiet Professionals makes that information available to government offices, such as the US State Department and Department of Homeland Security, as well as military organizations and NGOs."},{"acf_fc_layout":"gallery","gallery_images":[477312,477282]},{"acf_fc_layout":"content","content":"\u201cWe\u2019re not involved with any extraction process,\u201d Bova clarified. \u201cThis is all about information gathering and information sharing. We\u2019re providing technology that connects the right people with individuals who want to get out.\u201d\r\n\r\nAs the OSINT Tracker\u2019s reputation spread, managing it became a full-time affair, although still an all-volunteer endeavor. \u201cWe were working full days just on this, and at night doing our day jobs,\u201d Kryszewski said.\r\n<h3><strong>Augmenting the Map<\/strong><\/h3>\r\nConklin brought in the team at Janes responsible for OSINT on real-time unfolding events, such as political unrest, invasions, and terrorist attacks. They all turned their attention to Afghanistan and the surrounding countries, gathering data that could augment the OSINT Tracker dashboard.\r\n\r\nLike the Quiet Professionals team, Conklin realized that the unfolding situation demanded speed. Unlike them, the company he was working for was not his own.\r\n\r\n\u201cThe person who could\u2019ve really been upset about it is the guy who runs our research divisions, because it was his analysts I was using,\u201d Conklin said. \u201cBut he loved it. He said it was one of the most impactful things he\u2019d seen Janes do.\u201d\r\n\r\nJanes\u2019 analysts used aerial and satellite imagery to monitor activities at checkpoints and border crossings. They provided detailed spatial analysis about the feasibility of different landing sites for evacuation missions.\r\n\r\n\u201cThat turned out to be super-key data,\u201d Conklin said, explaining that anyone looking at the Quiet Professionals dashboard can click on an airfield to learn more about the conditions. \u201cFor example, one of the places that has been used [for rescue operations] had an operational runway, but the facility itself was no longer in use. That\u2019s actually perfect because that way you\u2019re not disrupting normal air traffic.\u201d\r\n<h3><strong>Building a Better Workflow<\/strong><\/h3>\r\nThe data Janes gathered was crucial, but of equal importance was determining how best to integrate the data into the OSINT Tracker dashboard. The Janes team began by processing the data and providing it to Quiet Professionals.\r\n\r\n\u201cThat made it so Janes could keep our content up-to-date, including the map design, and make it ready to use, and it would just show up on the Quiet Professionals dashboard,\u201d Conklin explained."},{"acf_fc_layout":"image","image":477262,"image_position":"center","orientation":"horizontal","hyperlink":"https:\/\/www.esri.com\/about\/newsroom\/app\/uploads\/2021\/11\/Janes_DashboardWithPopup.png"},{"acf_fc_layout":"content","content":"As the amount of data collected by Janes increased, this workflow became inefficient. Janes designed a dashboard that could be effectively embedded within the OSINT Tracker dashboard that Quiet Professionals created.\r\n\r\n\u201cIt was completely ready to use, and they didn\u2019t have to do anything,\u201d Conklin said. \u201cIt\u2019s another tab in their dashboard, but we control it.\u201d\r\n\r\nThis allowed Janes to contribute to the kind of shared perspective the company was not set up to provide.\r\n\r\n\u201cYou couldn\u2019t do this from the Janes website,\u201d Conklin said. \u201cIt\u2019s built for Janes customers, and there\u2019s no common operational picture. But now I can push our data into this common picture because we have it as a feature service in ArcGIS. It validated what I already knew, which is that it\u2019s really easy to use ArcGIS Online to merge two companies\u2019 data.\u201d"},{"acf_fc_layout":"image","image":479222,"image_position":"center","orientation":"horizontal","hyperlink":"https:\/\/www.esri.com\/about\/newsroom\/app\/uploads\/2021\/11\/Afghanistan-QP-COP300.png"},{"acf_fc_layout":"content","content":"<h3><strong>GIS Offers Protection and Discretion<\/strong><\/h3>\r\nThe most immediate purpose of the OSINT Tracker dashboard was to depict the ongoing crisis. For those hoping to leave Afghanistan, GIS offers further utility as a data storage system.\r\n\r\n\u201cIf people go through the wrong checkpoint, they could lose their passport or other documents,\u201d Kryszewski said. \u201cWe give them the opportunity to upload photos of the documents, so if they do lose them, they\u2019re sitting here in a safe, secure environment. They can reach out, and after vetting, we can provide the documents for them.\u201d\r\n\r\nEven the confiscation of a cellphone need not be catastrophic. \u201cWe didn\u2019t want people to have anything on their phone that could compromise them,\u201d Keddington said. \u201cAnd because Survey 123 is a web link, as soon as they hit submit there\u2019s no traceback to what they submitted.\u201d\r\n\r\nKeddington noted that it\u2019s the invisibility of the GIS aspect that makes the system work so well. \u201cWeb-based GIS allows you to offer the technology to the many people in the world who don\u2019t know what it is and didn\u2019t know they needed it,\u201d he said. \u201cAll they have to do is fill out a little form, probably without even realizing that we\u2019re able to manage their problem across multiple organizations and around the world.\u201d\r\n<h3><strong>Creating a Common Language<\/strong><\/h3>\r\nTwo months after launching the OSINT Tracker dashboard, it was tracking 13,000 people across Afghanistan. Quiet Professionals and Janes have vowed to stay the course.\r\n\r\nThe scale of the effort recalls the <em>team of teams<\/em> management philosophy advanced by Gen. Stanley McChrystal, commander of the Joint Special Operations Command in the mid-2000s. By employing a shared cartographic framework, Quiet Professionals and Janes, in a very real sense, put everyone on the same map.\r\n\r\nFor the purposes of the Afghanistan rescue tool, the term \u201ceveryone\u201d extends to those the tool is designed to help. Every interaction with the survey form adds a data point to the map, and by extension increases the overall knowledge the map imparts.\r\n\r\n\u201cWe can put everyone on the same level, from government entities to NGOs to private individuals,\u201d Keddington said. \u201cIt\u2019s using geography as the common language.\u201d"},{"acf_fc_layout":"sidebar","layout":"standard","image_reference":null,"image_reference_figure":"","spotlight_image":null,"section_title":"","spotlight_name":"","position":"Center","content":"<h2><strong>Maps and Imagery Together Provide Geospatial Intelligence <\/strong><\/h2>\r\nThe terrorist attacks of 9\/11 changed the way the US government addresses domestic and international terrorism. The Department of Homeland Security was formed from prior disparate agencies. The National Geospatial-Intelligence Agency (NGA) combined the disciplines of imagery and mapping to bring about a digital transformation in the defense department. In both cases, the motivation was better sharing of intelligence to prevent such an attack in the future.\r\n\r\nWith the creation of NGA, imagery and mapping came together to form the geospatial intelligence tradecraft. James R. Clapper was instrumental in transitioning to NGA, and he recently reminisced with <a href=\"https:\/\/trajectorymagazine.com\/james-clapper-on-the-foundation-of-geoint\/\"><em>Trajectory Magazine<\/em><\/a> about the preceding organization. \u201cThe prior name itself, the National Imagery and Mapping Agency, was divisive,\u201d Clapper said. \u201cSo, the two cultures (imagery and mapping) had pretty much remained separate.\u201d\r\n\r\nNGA has been instrumental in defining the discipline of GEOINT, with a tradecraft and <a href=\"https:\/\/trajectorymagazine.com\/the-defining-decade-of-geoint\/\">integrated mapping and imagery<\/a> tools that are much more powerful than either alone. Much of the fusing of intelligence takes place within GIS.\r\n\r\nOperations Enduring Freedom and Iraqi Freedom provided critical proving grounds for GEOINT. Before the conflicts in Afghanistan and Iraq, the military largely used paper maps which would have required warehouses, printing presses, and the difficulties of getting the right maps in a soldier\u2019s hands at the right time. Instead, NGA changed the paradigm for those conflicts by going all-in on digital maps and fostering the tight integration of inputs from sensors aboard satellites and drones to create near real-time maps for warfighters.\r\n\r\nThe urban and complex terrain of these conflicts required a new level of resolution and timeliness of maps. Other significant advancements include persistent full-motion video for wide-area surveillance and human geography tools to help soldiers understand complex tribal cultures.\r\n\r\nNow the GEOINT industry speaks about integrating outer space, cyberspace, and maritime awareness. Instead of talking about maps, the focus in on achieving tighter connections between sensors and operators. The capabilities on the horizon include automated analysis and smart content delivery systems\u2014to deliver the information soldiers need when they need it.","snippet":""}],"references":null},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.9 (Yoast SEO v25.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>After the Evacuation of Afghanistan, Offering Hope to Those Left Behind<\/title>\n<meta name=\"description\" content=\"Seeking a way to help people fleeing Afghanistan, two companies created a dashboard that tracks and connects them to those who can help.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.esri.com\/about\/newsroom\/blog\/afghanistan-dashboard-offers-hope\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"After 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