{"id":587682,"date":"2023-05-11T06:15:59","date_gmt":"2023-05-11T13:15:59","guid":{"rendered":"https:\/\/www.esri.com\/about\/newsroom\/?post_type=blog&#038;p=587682"},"modified":"2025-04-03T14:01:52","modified_gmt":"2025-04-03T21:01:52","slug":"frisco-texas-public-safety-digital-twin","status":"publish","type":"blog","link":"https:\/\/www.esri.com\/about\/newsroom\/blog\/frisco-texas-public-safety-digital-twin","title":{"rendered":"Frisco, Texas Finds Success with a Public Safety Digital Twin"},"author":671,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","meta":{"_acf_changed":false,"sync_status":"","episode_type":"","audio_file":"","podmotor_file_id":"","podmotor_episode_id":"","castos_file_data":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","filesize_raw":"","date_recorded":"","explicit":"","block":"","itunes_episode_number":"","itunes_title":"","itunes_season_number":"","itunes_episode_type":"","_links_to":"","_links_to_target":""},"categories":[],"tags":[21622,341,111,491892,283212],"industry":[],"esri-blog-category":[478652,487812],"esri_blog_department":[478242],"class_list":["post-587682","blog","type-blog","status-publish","format-standard","hentry","tag-digital-twin","tag-economic-development","tag-real-time","tag-school-safety","tag-texas","esri-blog-category-monitoring","esri-blog-category-top-10-posts","esri_blog_department-public-safety"],"acf":{"video_source":"","video_start":"","video_stop":"","short_description":"The safest city in the US relies on SAFER, a software platform whose name stands for Situational Awareness for Emergency Response.","pdf":{"host_remotely":false,"file":"","file_url":""},"flexible_content":[{"acf_fc_layout":"sidebar","layout":"standard","image_reference":null,"image_reference_figure":"","spotlight_image":null,"section_title":"","spotlight_name":"","position":"Right","content":"The City of Frisco, Texas, has developed an innovative and collaborative emergency response platform called SAFER that delivers real-time situational awareness of assets and staff across departments.\r\n<p style=\"font-weight: 400;\">Key Takeaways<\/p>\r\n\r\n<ul>\r\n \t<li>Frisco\u2019s SAFER platform delivers situational awareness across the city's fire, police, and transportation departments\u2014creating a public safety digital twin.<\/li>\r\n \t<li>The SAFER platform began with the school district and now operates as a citywide emergency response program.<\/li>\r\n \t<li>SAFER continues to integrate systems and engage partners to keep pace with Frisco\u2019s rapid growth.<\/li>\r\n<\/ul>","snippet":""},{"acf_fc_layout":"content","content":"Frisco, Texas has a live map of public safety incidents and personnel locations shared across police, fire, and transportation departments. This map, a public safety <a href=\"https:\/\/www.esri.com\/en-us\/digital-twin\/overview\">digital twin<\/a>, extends inside schools, allowing responders and staff to see live video of hallways. If traffic backs up, the live map is viewed by transportation engineers who can remotely change traffic signals. When incidents occur, fire and police staff use the digital twin to route themselves to calls and to coordinate response.\r\n\r\nAfter 15 years of continuous evolution, there are numerous examples of how the <a href=\"https:\/\/www.friscotexas.gov\/1080\/SAFER\">Situational Awareness for Emergency Response (SAFER) platform<\/a> lives up to its name.\r\n\r\nFrisco\u2019s use of geographic information system (GIS) technology, the underpinnings of SAFER, has grown, keeping up as the city grew from 30,000 to 230,000 residents between 2000 and 2023. Safety has become a big selling point for the city. For the second consecutive year, Frisco was recognized as <a href=\"https:\/\/spectrumlocalnews.com\/tx\/south-texas-el-paso\/news\/2023\/02\/16\/study--four-texas-cities-have-highest-safety-ratings-in-u-s--\">the safest city in the US<\/a> due to its low rates of property and violent crime.\r\n\r\n\u201cBack when I started in 2001, we didn\u2019t have an IT department, but city leadership embraced the power of GIS,\u201d said Susan Olson, assistant director of IT, and lead for GIS and SAFER. \u201cI was told, \u2018We need GIS because we can\u2019t grow without understanding our city.\u2019\u201d\r\n\r\nFrisco police chief David Shilson likes how SAFER provides access to information in the field for faster responses and resolutions. \u201cIn simple calls like minor accidents, dispatchers and responding officers can pull up traffic cameras through links in SAFER and determine the best approach. In larger scenes, incident commanders can look at where units are in order to quickly set perimeters and direct incoming resources.\u201d\r\n\r\nSAFER has gained daily use across multiple city departments, increasing collaboration among city staff. When problems occur, it provides clarity, allowing first responders to get critical information fast."},{"acf_fc_layout":"gallery","gallery_images":[588552,588572,587732,587742]},{"acf_fc_layout":"content","content":"<h3><strong>Meeting Needs and Finding Champions<\/strong><\/h3>\r\nToday, SAFER supports the needs of all first responders and has become a passion project for Olson, who pioneered the system (see sidebar). She now oversees all enterprise GIS for the city. Olson first earned the trust of public safety professionals by using GIS to make sure all city roads and addresses\u2014even those still in the planning phase\u2014were accurately mapped.\r\n\r\n\u201cOften accidents and crime happen when sites are under construction,\u201d Olson said. \u201cWe put new roads on the map when there\u2019s a plan so everyone has awareness of where new development is happening.\u201d\r\n\r\nWith every call for service, having the right location improved response times and outcomes. Olson then spent years delivering on the original vision of SAFER to create one shared system to respond to all calls. The system accrued a long wish list: requirements to add, data to capture, systems to integrate, staff to train, partnerships to forge.\r\n\r\nRecently, the SAFER team refreshed and modernized the user interface and application code. They worked with other city IT staff to improve responsiveness and sustainability.\r\n\r\nSAFER is used at all 78 Frisco schools, serving more than 66,000 students. Jon Bodie, the director of emergency management for Frisco Independent School District (FISD), compares first responders using SAFER to an orchestra working from the same sheet of music. \u201cCampus incidents and emergencies range from routine calls to lockdowns and threat investigations,\u201d he said. \u201cWith access to over 4,000 FISD camera feeds and floor plans, SAFER allows Frisco agencies to coordinate resource support for these emergencies in real time, ensuring students and staff stay safe.\u201d"},{"acf_fc_layout":"image","image":588562,"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"The Frisco Fire Department schedules yearly visits to every school to ensure that school information is up-to-date in SAFER. \u201cThe firefighters and school administrative staff work together during a fire drill to critique and identify areas of improvement,\u201d said William Clay Carpenter, deputy chief of Frisco Fire Department. \u201cThrough this collaboration, staff from both agencies get to know one another better and strategize student safety.\u201d"},{"acf_fc_layout":"sidebar","layout":"standard","image_reference":null,"image_reference_figure":"","spotlight_image":null,"section_title":"","spotlight_name":"","position":"Right","content":"<h3><strong>Winning Awards for SAFER<\/strong><\/h3>\r\n<ul>\r\n \t<li>In 2022, Susan Olson and the SAFER team were awarded a Frisco\u00a0<em>Police Chief\u2019s Award <\/em>for their service\u2014an honor also bestowed on Texas state trooper Travares Webb for his valor in the line of duty in 2019.<\/li>\r\n \t<li>The City of Frisco won the\u00a0<a href=\"https:\/\/www.esri.com\/news\/releases\/10_3qtr\/frisco-texas.html\"><em>Esri President\u2019s Award<\/em>\u00a0in 2010<\/a>\u00a0for SAFER\u2019s pioneering effort to share maps and live data feeds among first responders.<\/li>\r\n \t<li>At the 2023 Esri Public Sector CIO Summit, the City of Frisco was awarded the\u00a0<em>Innovations in GIS Award<\/em>\u00a0for SAFER. The award recognizes an IT leader and their organization for developing an innovative application or approach to improve a government process or address a challenge.<\/li>\r\n \t<li>In 2022 SAFER won a Smart 50 Award from Smart Cities Connect to recognize municipal-scale projects that exemplify innovation and concrete influence in their community.<\/li>\r\n<\/ul>","snippet":""},{"acf_fc_layout":"content","content":"<h3><strong>Always Updating, Adapting, Integrating<\/strong><\/h3>\r\nScaling SAFER to keep pace with the city\u2019s massive growth has required diligent attention and communication across departments. The system now integrates with more than 30 systems, including live links to traffic cameras throughout the city, <a href=\"https:\/\/www.here.com\/platform\/traffic-solutions\/real-time-traffic-information\">real-time traffic from HERE<\/a>, and it holds dozens of GIS data layers.\r\n\r\n\u201cWe built the reliance on SAFER over time on a foundation of accurate data, strong integrations, and being responsive to needs,\u201d Olson said.\r\n\r\nDaily, city residents use a <a href=\"https:\/\/geo.friscotexas.gov\/friscoportal\/apps\/opsdashboard\/index.html#\/9477fb3e92c74a64acf8b44a2d81649d\">crime map app<\/a>\u00a0that\u2019s an offshoot of the SAFER system. \u201cOur residents are very engaged and aware of their surroundings, and they let us know if the data doesn\u2019t look right,\u201d Olson said.\r\n\r\nThe\u00a0 success GIS has seen hasn\u2019t been limited to public safety, it has also helped fuel Frisco's growth and entice corporations to make the city their home. \u201cWhen our Economic Development Corporation staff are trying to attract a company, they work with our GIS team,\u201d Olson said. \u201cWe\u2019ve built web apps for companies to show them all Frisco has to offer.\u201d"},{"acf_fc_layout":"image","image":587772,"image_position":"center","orientation":"horizontal","hyperlink":"https:\/\/geo.friscotexas.gov\/friscoportal\/apps\/opsdashboard\/index.html#\/9477fb3e92c74a64acf8b44a2d81649d"},{"acf_fc_layout":"content","content":"Frisco has many amenities that appeal to residents and businesses looking for a place to relocate:\r\n<ul>\r\n \t<li><a href=\"https:\/\/storymaps.arcgis.com\/stories\/0db3719784dc46f296d5f821d61f9e38\">Sporting venues<\/a> include Ford Center at The Star, the Dallas Cowboys' headquarters and practice facility; Toyota Stadium, home to the FC Dallas soccer team, which will host FIFA World Cup events in 2026; the practice ice for the Dallas Stars hockey team; and Riders Field, home of the Frisco Roughriders Minor League Baseball team.<\/li>\r\n \t<li><a href=\"https:\/\/geo.friscotexas.gov\/friscoportal\/apps\/MapJournal\/index.html?appid=05892e2e52814ccf8c1d629ad9fed9a2\">PGA headquarters<\/a> recently opened, surrounded by two championship golf courses that will host 27 championship tournaments over the next 12 years. This development also includes a 10-hole lighted par 3 short course, a retail village, and the new 500-room Omni PGA Frisco Resort.<\/li>\r\n \t<li>The <a href=\"https:\/\/geo.friscotexas.gov\/friscoportal\/apps\/MapJournal\/index.html?appid=750174ed5f124b7899738265fa80aed6\">Frisco North Platinum Corridor<\/a> forms a 7-mile spine of economic development in the city with a focus on headquarters, tech, sports, tourism, and entertainment.<\/li>\r\n \t<li>Universal Studios is building a theme park in Frisco, with a planned opening in 2026, that will include rides and attractions aimed at young children.<\/li>\r\n \t<li>The <a href=\"https:\/\/geo.friscotexas.gov\/friscoportal\/apps\/webappviewer\/index.html?id=0d7e615e76f444188a22c6754c63d88f\">Frisco Discovery Center<\/a> combines a theater, art gallery, science museum, and the <a href=\"https:\/\/nvmusa.org\">National Videogame Museum<\/a>.<\/li>\r\n<\/ul>"},{"acf_fc_layout":"content","content":"The city pioneered the public safety digital twin concept. The city\u2019s public works and engineering groups see the value of SAFER and would like to apply the same digital twin approach to city work orders, maintenance vehicles, permitting workflows, and more.\r\n\r\n\u201cWe\u2019ve built this platform and it wouldn\u2019t be that hard to duplicate for others,\u201d Olson said. \u201cWe actually already have a name for it, but we haven\u2019t decided to do it yet.\u201d\r\n\r\n&nbsp;\r\n\r\nLearn how <a href=\"https:\/\/www.esri.com\/en-us\/industries\/public-safety\/overview\">communities are kept safe with real-time GIS technology and solutions<\/a>. View the video below to see SAFER in action."},{"acf_fc_layout":"youtube","youtube_video_url":"https:\/\/youtu.be\/5By_fbq-Rtg"},{"acf_fc_layout":"sidebar","layout":"standard","image_reference":null,"image_reference_figure":"","spotlight_image":null,"section_title":"","spotlight_name":"","position":"Center","content":"<h2><strong>SAFER Relies on Map Accuracy and Attention to Value<\/strong><\/h2>\r\nOn her second day on the job, Susan Olson met then fire chief Mack Borchardt who warned her, \u201cYou don\u2019t hang your hat on public safety unless you\u2019re going to provide value.\u201d That lesson guided the initial phase of the Situational Awareness for Emergency Response (SAFER) system.\r\nThe SAFER concept originated in 2008 when the Frisco Independent School District approached Borchardt about putting school floor plans into the hands of first responders. He liked the idea but also saw an opportunity to go well beyond schools to incorporate all of public safety.\r\n\r\nOlson formed a team of IT, fire, police, and school district staff members to help build a public safety awareness tool. The team knew the paper floor plans had to be replaced. Not all vehicles could carry those, and it would be difficult to find the right printed plan when it was needed. The team also knew information sharing across departments was essential and that the system couldn\u2019t be generic. \u201cWe spent a lot of time gathering requirements to make sure we built a product that would be used,\u201d Olson said.\r\n\r\nIt had to fit the individual workflows of each department. The team spent months determining the features, capabilities, and process improvements SAFER should include.\r\n\r\nIn its initial phase in 2009, SAFER provided an app for each dispatch and command center, a mobile app for first responders, and a web-based app for external users. The common operating picture was cutting-edge. It included automatic vehicle location to see live locations of fire and police vehicles on the map. For schools, it had not only floor plans, but also key locations such as nurses\u2019 offices, classrooms for students with special needs, and roof access points. It also had live links to more than 1,500 video cameras in schools.\r\n\r\nThe system thrived by integrating with each department\u2019s primary recordkeeping system. For instance, the Fire Records Management System (FRMS) contains all things fire. When a firefighter responds to an incident, SAFER provides maps and live locations. The integration to the FRMS adds details such as building occupancy and notes from the last fire inspection, including where chemicals are inside the building.\r\n\r\nWhen Borchardt retired from fire service in 2012, a year after he was honored as <a href=\"https:\/\/starlocalmedia.com\/friscoenterprise\/news\/frisco-fire-chief-named-2011-fire-chief-of-the-year\/article_b90ae9f1-394b-5835-adfd-8a537bd4c60a.html\">Texas Fire Chief of the Year<\/a>, he highlighted SAFER as a key accomplishment of his career. His drive for finding value has spurred continual improvement of SAFER from the start.\r\n\r\n\u201cI\u2019ve spent 31 years in GIS for local government,\u201d Olson said. \u201cIn my mind, this product or something very like it should be available to everyone. There's nothing really about it that's rocket science. It's just a lot of innovation and partnerships that make our city safer.\u201d","snippet":""}],"references":null},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.9 (Yoast SEO v25.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Frisco, Texas Finds Success with a Public Safety Digital Twin<\/title>\n<meta name=\"description\" content=\"The city of Frisco, Texas, has developed an innovative and collaborative public safety digital twin called SAFER.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.esri.com\/about\/newsroom\/blog\/frisco-texas-public-safety-digital-twin\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frisco, Texas Finds Success with a Public Safety Digital Twin\" \/>\n<meta property=\"og:description\" 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