{"id":752012,"date":"2025-06-10T06:39:00","date_gmt":"2025-06-10T13:39:00","guid":{"rendered":"https:\/\/www.esri.com\/about\/newsroom\/?post_type=blog&#038;p=752012"},"modified":"2025-12-19T16:17:06","modified_gmt":"2025-12-20T00:17:06","slug":"dc-enterprise-gis-firefighter-effectiveness","status":"publish","type":"blog","link":"https:\/\/www.esri.com\/about\/newsroom\/blog\/dc-enterprise-gis-firefighter-effectiveness","title":{"rendered":"How a Firefighter and a GIS Analyst Transformed DC Responsiveness"},"author":671,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","meta":{"_acf_changed":false,"sync_status":"","episode_type":"","audio_file":"","podmotor_file_id":"","podmotor_episode_id":"","castos_file_data":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","filesize_raw":"","date_recorded":"","explicit":"","block":"","itunes_episode_number":"","itunes_title":"","itunes_season_number":"","itunes_episode_type":"","_links_to":"","_links_to_target":""},"categories":[],"tags":[492392,30072,35392,465411],"industry":[],"esri-blog-category":[478522],"esri_blog_department":[478242],"class_list":["post-752012","blog","type-blog","status-publish","format-standard","hentry","tag-district-of-columbia","tag-emergency-response","tag-enterprise-gis","tag-firefighters","esri-blog-category-fire","esri_blog_department-public-safety"],"acf":{"video_source":"","video_start":"","video_stop":"","short_description":"DC firefighter and the Enterprise GIS Team built real-time dashboards with alerts that track emergency units, blood supplies, and resources. ","pdf":{"host_remotely":false,"file":"","file_url":""},"flexible_content":[{"acf_fc_layout":"sidebar","layout":"standard","image_reference":null,"image_reference_figure":"","spotlight_image":null,"section_title":"","spotlight_name":"","position":"Right","content":"DC Fire &amp; EMS transformed emergency response through GIS dashboards that integrate real-time data from multiple sources, allowing firefighters to visualize incidents, track resources, monitor personnel safety, and coordinate operations across six bureaus.\r\n<p style=\"font-weight: 400;\"><strong>Key Takeaways<\/strong><\/p>\r\n\r\n<ul>\r\n \t<li>The partnership between a firefighter and a GIS analyst has revolutionized Washington, DC\u2019s emergency response through real-time data visualization.<\/li>\r\n \t<li>Innovative dashboards with visual and audible alerts have measurably improved response times and resource allocation, helping save lives.<\/li>\r\n \t<li>What began as a solution to maritime rescue has expanded to citywide systems that track everything from personnel safety to blood supply management.<\/li>\r\n<\/ul>","snippet":""},{"acf_fc_layout":"content","content":"<p>This story begins with a tragedy. Five years ago, two brothers clung desperately to their capsized boat for 45 minutes in the Potomac River before succumbing to hypothermia. District of Columbia Fire and Emergency Medical Services Department (DC Fire &amp; EMS) staff could have reached them in 35 minutes\u2014if only they had known.<\/p>\r\n<p>This preventable loss haunted firefighter Jeffrey Lenard. When he met Tim Hutchison, a geographic information system (GIS) analyst with DC's Office of the Chief Technology Officer (OCTO), the two worked together on a solution.<\/p>\r\n<p>They combined Hutchison\u2019s GIS technology skills with Lenard\u2019s first responder knowledge and OCTO\u2019s government-leading GIS capability (see sidebar).<\/p>\r\n<p>The collaboration began with a simple question: What if we could see the location of everything that matters\u2014all at once in real time?<\/p>\r\n\r\n<h3><strong>From Maritime Rescue to Department-Wide Transformation<\/strong><\/h3>\r\n<p>Their first creation, a maritime dashboard that gathers incident data from stakeholders along the Potomac, resolved a primary objective: to know who needed help and where. The dashboard quickly established the department's fireboat unit as the region\u2019s leading maritime search and rescue resource. \u201cIt puts us where we need to be,\u201d Lenard said.<\/p>"},{"acf_fc_layout":"sidebar","layout":"standard","image_reference":null,"image_reference_figure":"","spotlight_image":null,"section_title":"","spotlight_name":"","position":"Right","content":"<h3><strong>DC's Enterprise GIS: The Foundation for Innovation<\/strong><\/h3>\r\n<p>At the core of Washington, DC\u2019s innovative solutions for emergency response and other critical government support missions is the Office of the Chief Technology Officer (OCTO). OCTO's centralized IT department administers technology and solution development across all 89+ city agencies. The agency's enterprise approach to GIS ensures that data is accurately gathered and integrated across various disciplines to support critical decisions.<\/p>\r\n<p>\u201cWe at OCTO support and manage the GIS platform and solutions,\u201d said Jacqueline Nova, GIS program manager. \u201cSome analysts are dedicated to specific groups, such as Tim Hutchison, who is a general consultant for public safety GIS, supporting DC's fire department, police department, homeland security, and emergency management.\u201d<\/p>\r\n<p>OCTO provides not only the building blocks for solutions, but also the experts who can tap into data and tailor tools to address complex workflows and is committed to open data, ensuring transparency to the public as well as providing the data needed for tailored solutions.<\/p>\r\n<p>OCTO\u2019s exceptional enterprise GIS work has earned national recognition, receiving an A rating from the National States Geographic Information Council (NSGIC). This rating acknowledges DC\u2019s robust GIS framework data, including property mapping and street addresses that serve as foundational elements for countless applications across government agencies.<\/p>\r\n<p>The agency is also applying generative AI to data to answer residents\u2019 questions via the <a href=\"https:\/\/opendata.dc.gov\/pages\/compass\">DC Compass project<\/a>,launched in March 2024. \u201cWe saw this as a historic opportunity to create something that would make data more accessible to the public,\u201d said Stephen Miller, DC's Chief Technology Officer.<\/p>\r\n<p>This enterprise GIS infrastructure\u2014along with the desire to innovate\u2014allows applications like those used by DC Fire &amp; EMS to flourish, improving emergency response and public safety throughout the District.<\/p>","snippet":""},{"acf_fc_layout":"content","content":"<p>After this initial success, Lenard and Hutchison saw more opportunities to improve the department\u2019s operational tools. \u201cWe realized DC Fire &amp; EMS could do so much better,\u201d Lenard says. \u201cWe started making one-off dashboards so battalions would be less frustrated and more efficient. It took off faster than we expected.\u201d<\/p>\r\n<p>For instance, they created the <em>Unit Welfare Timer <\/em>dashboard, which can tell supervisors if anyone on staff has been on the scene of an incident for more than 30 minutes without checking in\u2014indicating a potential health or safety threat.<\/p>\r\n<p>Their <em>Rail Incident Management dashboard<\/em> shows data related to incidents; access challenges; and construction updates for the Metro subway, Virginia Railway Express, Maryland commuter trains, and Amtrak.<\/p>\r\n<p>Perhaps their most significant creation is the\u00a0<em>Operational Scheduler,<\/em> which gives all 33 fire stations and six battalion chiefs a comprehensive picture of resources and availability.<\/p>\r\n<p>Before this solution, the six bureaus of DC Fire &amp; EMS coordinated through a chaotic mix of emails and isolated spreadsheets. Battalion chiefs had no visibility into other units\u2019 activities, creating a three-hour window of confusion every morning.<\/p>\r\n<p>\u201cBetween 5:00 and 8:00 a.m., everyone was running around like their hair was on fire,\u201d Lenard recalled. Now, he said, \u201cthey can't imagine going back to the way we managed things before.\u201d<\/p>\r\n<p>The team has received positive feedback and can see many examples of real-world impact. \u201c[Lenard] will send me links to incidents where our dashboards helped responders get there quickly. That makes this work worthwhile,\u201d Hutchison said.<\/p>"},{"acf_fc_layout":"gallery","gallery_images":[753102,753112,753082,753162,753172]},{"acf_fc_layout":"content","content":"<h3><strong>Leading a Revolution in Emergency Medicine<\/strong><\/h3>\r\n<p>The duo\u2019s GIS innovation extends to emergency medicine, working with EMS supervisor Holly O\u2019Byrne to track the supply of blood needed by her teams.<\/p>\r\n<p>\u201cThe capability of transfusing blood at the scene is new across the country, derived from battlefield medicine during the global war on terror,\u201d Lenard said. \u201cThe survival rates increase dramatically.\u201d<\/p>\r\n<p>Now, the <em>Blood Management dashboard <\/em>tracks every unit of blood throughout its life cycle\u2014from acquisition to use\u2014documenting custody, location, and expiration status. The result is reduced waste and optimized deployment of a critical, perishable resource. Blood units nearing expiration are strategically relocated to where they are needed most.<\/p>\r\n<p>The solution has received national attention. \u201cGovernment and private sector medical agencies are coming to DC to see how we\u2019re managing this,\u201d Lenard said. Meanwhile, Hutchison is enhancing this solution by developing predictive analytics using GIS to anticipate when and where blood will be needed most.<\/p>"},{"acf_fc_layout":"gallery","gallery_images":[753152,753292]},{"acf_fc_layout":"content","content":"<h3><strong>Innovation and Integration Behind the Scenes<\/strong><\/h3>\r\n<p>One feature that makes the dashboards effective in a place as demanding as DC is their ability to command users' attention. Hutchison enhanced the dashboards with critical alerts that flash, change color, and emit sounds.<\/p>\r\n<p>\u201cWhen you\u2019re in a buzzing operations center, on the phone and doing multiple things simultaneously, having that knock on the door to say, \u2018Hey, pay attention!\u2019 is a game changer,\u201d Lenard said.<\/p>\r\n<p>To make sure the data is comprehensive, GIS dashboards connect to other DC Fire &amp; EMS enterprise systems, along with sensors to detect fire temperatures and sonar to see below the water\u2019s surface.<\/p>\r\n<p>One new program is experimenting with radio-frequency identification (RFID) technology in wearable devices to track the location and vital signs of firefighters. Lenard envisions a system where incident commanders can track personnel in real time within a 3D building visualization.<\/p>\r\n<p>\u201cA chief could watch as the recon group moves through a building and relay if they\u2019re close to an exit if they need to evacuate,\u201d he said. \u201cThat technology could save my life tomorrow.\u201d<\/p>\r\n\r\n<h3><strong>Technology as a Force Multiplier<\/strong><\/h3>\r\n<p>In January 2025, when 67 lives were lost in the Potomac River after the midair collision between a regional jet and an army helicopter, DC firefighters were quick to respond. The divers used an app to document their work and a dashboard was used to track recovery progress.<\/p>\r\n<p>Using sonar technology and comprehensive underwater mapping, DC Fire &amp; EMS recovered all 67 victims within a week despite floating ice, jet fuel contamination, and strong currents. The team was motivated to act quickly for the peace of mind of grieving families.<\/p>"},{"acf_fc_layout":"gallery","gallery_images":[753042,753052,753142,753132,753122]},{"acf_fc_layout":"content","content":"<p>Lenard reflected on how the team progressed from being too late to providing an important service in response to a national tragedy. He said, \u201cTechnology is not just a tool, it\u2019s a force multiplier that helps us do our job better.\u201d<\/p>\r\n<p>For Hutchison, the collaboration amplified what he called his \u201cmission as a GIS professional to enable people to be successful with GIS.\u201d<\/p>\r\n<p>The two believe strongly in empowering people to do good work. Lenard talks about being team yes rather than team no and Hutchison says he is driven to find the most efficient and reliable way to accomplish goals.<\/p>\r\n<p>Their partnership continues to save lives through smarter, faster decision-making\u2014proving that when technology meets practical expertise, the impact is far-reaching.<\/p>\r\n&nbsp;\r\n<p>Learn more about how <a href=\"https:\/\/www.esri.com\/en-us\/industries\/public-safety\/overview\">public safety professionals keep communities safe with real-time GIS technology and solutions<\/a>.<\/p>"}],"references":null},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.9 (Yoast SEO v25.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How a Firefighter and a GIS Analyst Transformed DC Response<\/title>\n<meta name=\"description\" content=\"DC firefighter and a GIS analyst built real-time dashboards with alerts that track emergency unit status, blood supplies, and resources.\" \/>\n<meta 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