{"id":57512,"date":"2018-08-28T08:53:59","date_gmt":"2018-08-28T15:53:59","guid":{"rendered":"https:\/\/www.esri.com\/about\/newsroom\/?post_type=wherenext&#038;p=57512"},"modified":"2025-09-03T14:49:50","modified_gmt":"2025-09-03T21:49:50","slug":"ny-mta-subway-management","status":"publish","type":"wherenext","link":"https:\/\/www.esri.com\/about\/newsroom\/publications\/wherenext\/ny-mta-subway-management","title":{"rendered":"How the New York MTA Manages $1 Trillion in Assets"},"author":501,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","meta":{"_acf_changed":false,"sync_status":"","episode_type":"","audio_file":"","castos_file_data":"","podmotor_file_id":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","filesize_raw":"","date_recorded":"","explicit":"","block":"","itunes_episode_number":"","itunes_title":"","itunes_season_number":"","itunes_episode_type":"","_links_to":"","_links_to_target":""},"categories":[791,801,1021],"tags":[1661,901],"department":[476792],"wherenext-category":[],"industry":[],"class_list":["post-57512","wherenext","type-wherenext","status-publish","format-standard","hentry","category-digital-transformation","category-operational-intelligence","category-transportation","tag-asset-management","tag-cities","department-cxo-priorities"],"acf":{"short_description":"Any executive challenged to \u201cdo more with less\u201d will empathize with the New York MTA\u2014and maybe learn from how it has improved subway management.","pdf":{"host_remotely":false,"file":"","file_url":""},"flexible_content":[{"acf_fc_layout":"content","content":"With apologies to Texas, most things are bigger in New York City. The Big Apple hosts the tallest skyscraper in the Western Hemisphere. It boasts the <a href=\"https:\/\/www.forbes.com\/sites\/kurtbadenhausen\/2018\/07\/18\/full-list-the-worlds-50-most-valuable-sports-teams-of-2018\">world's most valuable sports market<\/a>. And it manages the <a href=\"https:\/\/en.wikipedia.org\/wiki\/List_of_United_States_rapid_transit_systems_by_ridership\">largest transit system in the United States<\/a>. With nearly 9 million bus and train riders every weekday, NYC\u2019s system is more than 10 times the size of America\u2019s second largest, Chicago.\r\n\r\nStretching through New York City\u2019s five boroughs and the surrounding suburbs, the transportation system encompasses hundreds of miles of track, more than 12,000 buses and train cars, and a staggering $1 trillion in hard assets. Those assets range from the signals embedded in tracks to the tracks themselves, along with the bridges and tunnels that form the system\u2019s arteries.\r\n\r\n<strong>Managing Assets at Scale <\/strong>\r\n\r\nFor someone who manages $1 trillion worth of assets, Sean Fitzpatrick doesn\u2019t seem ruffled. When the director of enterprise asset management for New York\u2019s Metropolitan Transit Authority (MTA) sits down with <em>WhereNext <\/em>to discuss the challenges facing the New York subway, he begins with a simple concept. \u201cThere's a huge onus on the MTA to run 24\/7,\u201d Fitzpatrick explains. (If subway riders could chime in, they might add, \u201crun flawlessly.\u201d)\r\n\r\nOnly a few subway systems in the world operate around the clock, every day of the week. Most of those that do shut down overnight devote the time to maintenance work. The MTA has no such luxury.\r\n\r\nPerhaps it\u2019s a New Yorker\u2019s gumption that keeps Fitzpatrick calm in the face of such responsibility. But it doesn\u2019t hurt that the MTA has a vision for better managing its vast portfolio of assets. Or that it is beginning to master the tools\u2014including <a href=\"https:\/\/www.esri.com\/en-us\/location-intelligence?adumkts=branding&amp;aduc=advertising&amp;aduSF=WhereNext&amp;utm_Source=advertising&amp;aduca=branding&amp;aduco=ArticleLink&amp;adut=ny_mta_subway_management&amp;aducp=InternalPromo&amp;aduat=article&amp;adupt=awareness\">location intelligence<\/a> technologies\u2014to make it happen."},{"acf_fc_layout":"quote","image":57492,"text":"We have a huge infrastructure, and much of it is 70 to 100 years old. But at the same time, we are tasked with keeping up with the capacity that keeps increasing.","author_name":"Sean Fitzpatrick, New York MTA","author_profession_organization":""},{"acf_fc_layout":"content","content":"<strong>Billions of Riders to Accommodate <\/strong>\r\n\r\nRidership has declined slightly in the past two years, but the long-term story of the New York City subway is one of growth. The numbers rose from 966 million in 1975 to more than 1.7 billion in 2017. All the while, the subway itself barely changed. In the past eight decades, New York has not added a single major train line. The upshot isn\u2019t hard to imagine. In 2016, the number of subway delays blamed on overcrowding was <a href=\"https:\/\/en.wikipedia.org\/wiki\/New_York_City_Subway#Capacity_constraints\">four times what it was in 2012<\/a>."},{"acf_fc_layout":"sidebar","layout":"standard","image_reference":null,"image_reference_figure":"","spotlight_image":null,"section_title":"","spotlight_name":"","position":"Right","content":"To learn how GIS technology helps agencies make strategic, data-driven investment decisions, visit the <a href=\"https:\/\/www.esri.com\/en-us\/federal-funding\/funded-areas\/transportation\">transportation funding overview<\/a>.","snippet":""},{"acf_fc_layout":"form","form_type":"aside","form_position":"Left","form_title":"THE ESRI BRIEF","form_desc":"A biweekly email connecting senior executives and business leaders with thought-provoking articles on location intelligence and critical technology trends.","form_button_label":"Sign up now","form_content":"https:\/\/go.pardot.com\/l\/82202\/2017-10-12\/jw1bmb","form_tag":"low-commitment-form\/sign-up-form"},{"acf_fc_layout":"content","content":"In recognition of those conditions, the MTA had been working for years toward better asset management. In one of the world\u2019s largest subway systems, it\u2019s no small feat to understand where every asset is located, let alone keep each one in working order to ensure that millions of hard-to-please New Yorkers can crisscross the city every day.\r\n\r\nA recent series of high-profile stumbles, including a train derailment, delays, and repeated power outages, prompted then-New York governor Andrew Cuomo, putative head of the MTA, to <a href=\"https:\/\/newyork.cbslocal.com\/2017\/06\/29\/fed-up-commuters-subway-issues\/\">declare a state of emergency<\/a> for the subway. In issuing the notice, Cuomo gave the MTA two directives: immediately address the subway\u2019s most egregious problems, and create a long-term plan to bolster the system\u2019s capability.\r\n\r\n<strong>Billions to Spend\u2014With a Catch <\/strong>\r\n\r\nMost executives would give up their company parking spot for a spending account the size of the MTA\u2019s. But few would sign on for the challenges that accompany the $30 billion allotment, Fitzpatrick says.\r\n\r\n\u201cEven though our budget sounds big, when you're talking about $1 trillion in assets, it's limited in what it can accomplish in a system as large and complex as ours. We have to make sure we're spending money in the right way.\u201d\r\n\r\nWhen assets broke down, the MTA\u2019s traditional approach was to mount up, assembling a crew of trade workers including:\r\n<ul>\r\n \t<li>A safety team to monitor the work and communicate with a subway control center<\/li>\r\n \t<li>Signal electrical engineers<\/li>\r\n \t<li>Track mechanical engineers<\/li>\r\n \t<li>Track electrical engineers<\/li>\r\n<\/ul>\r\nThe workers were costly and often difficult to coordinate. The break-fix routine was papering over the system\u2019s ills and draining the MTA\u2019s budget.\r\n\r\n\u201cWhen you fix something after it has broken, it's three to four times more expensive as opposed to having done something either preventatively or predictably,\u201d Fitzpatrick notes. \u201cSo, we're on a journey to move from reactive to preventative to predictive, ultimately.\u201d\r\n\r\nAs part of that shift\u2014and in response to the governor\u2019s mandate\u2014the MTA committed to mustering work teams more efficiently, deploying them to work sites with precision, and helping them accomplish more while they\u2019re together. To do that, managers and work crews needed location intelligence.\r\n\r\n<strong>Addressing Repeat Offenders <\/strong>\r\n\r\nAt the heart of the governor\u2019s state of emergency is the system of signals and switches that safely guide trains through tunnels and between stations. Anyone who has ridden a subway more than once has probably experienced it: The train stops in a darkened tunnel, and the conductor announces, \u201cWe\u2019re waiting on a signal to proceed; we hope to be moving shortly.\u201d\r\n\r\nThose delays can be the product of normal traffic, but in New York City they often stemmed from a defect in a signaling system long past its prime. In fact, some of the subway\u2019s tunnels, tracks, equipment, and stations are <a href=\"http:\/\/www.nydailynews.com\/new-york\/nyc-subway-relies-decades-old-outmoded-signals-switches-article-1.3184666\">70 to 100 years old<\/a>, and some of its electrical cables are sheathed in cloth.\r\n\r\n\u201cOne of the things that we did almost immediately was we started to use GIS technology to map where the defects were occurring, both in the signals and on the track side,\u201d Fitzpatrick says."},{"acf_fc_layout":"sidebar","layout":"standard","image_reference":null,"image_reference_figure":"","spotlight_image":null,"section_title":"","spotlight_name":"","position":"Right","content":"<h2>Justifying the Budget<\/h2>\r\nLocation intelligence technology is helping the MTA shift to data-driven budgeting. The organization is using the technology to map its assets and maintenance needs, giving executives data to support their intuition.\r\n\r\nNow, says Sean Fitzpatrick, head of asset management at the MTA, \u201cwe have a much better leg to stand on when it comes to our funding requests. When our senior executives go to Albany to make a case for funding, everything is evidence based. It's not just a gut feel.\u201d","snippet":""},{"acf_fc_layout":"content","content":"A GIS, or <a href=\"https:\/\/www.esri.com\/en-us\/what-is-gis\/overview\">geographic information system<\/a>, delivers location intelligence to a range of industries, creating smart maps that analyze data associated with a location: a balky subway signal, a retailer\u2019s same-store sales growth, even the status of <a href=\"https:\/\/www.esri.com\/about\/newsroom\/publications\/wherenext\/mining-new-business-insight-internet-things\/\">planes in transit<\/a>. Forward-leaning companies are using the technology for <a href=\"https:\/\/www.esri.com\/about\/newsroom\/publications\/wherenext\/what-is-a-smart-workplace\/\">asset management in office environments<\/a>\u2014tracking which conference rooms get the most use and how often maintenance issues interfere with business operations.\r\n\r\nFor Fitzpatrick and the MTA, the location intelligence gained from GIS revealed opportunities for efficiency they had been missing.\r\n\r\n\u201cWe were able to see very quickly that there were certain signals and certain sections of track where we were having recurring issues within a very short period of time\u2014days [or] weeks where things were repeatedly breaking down.\u201d\r\n\r\n<strong>Location Intelligence Yields Action <\/strong>\r\n\r\nOnce the MTA mapped defects in its signal system, managers moved to better coordinate the repair work itself, including where and how it was performed. They created a GIS-based mobile app for joint switch inspections\u2014the jobs that require teams of skilled craft people.\r\n\r\nNow when a manager requests a signal repair, all members of the crew receive a work order on their mobile device. Through an integration with the MTA\u2019s logistics system, it\u2019s clear when the needed materials will arrive on the job site. That, Fitzpatrick says, cuts down on guesswork that had become too common.\r\n\r\n\u201cWe can actually say, \u2018The material is going to show up on Tuesday, so we'll have the team converge there Tuesday afternoon,\u2019 rather than [saying], \u2018Well, the material is going to show up maybe Thursday. So why don't you schedule it Saturday because it will probably be there by then.\u2019\u201d\r\n\r\nWith the mobile app, the MTA has also begun to shift from reactive to proactive asset management. For example, a crew manager can use GIS capabilities to find other signals and switches in the vicinity of a scheduled repair. If a similar switch is nearby, the team can perform preventative maintenance while they're down there, Fitzpatrick says. \u201cThere's a logistical benefit to that, too.\u201d\r\n\r\nAt the center of it all is the location intelligence that shows managers <em>where<\/em> and <em>when<\/em> the work needs to happen. That <em>spatiotemporal<\/em> understanding, in GIS parlance, is helping to modernize the MTA\u2019s asset management at a critical moment.\r\n\r\nThe app has already helped cut the time required for joint switch inspections almost in half. That has helped create \u201ctremendous savings\u201d in costs and improved subway uptime, Fitzpatrick says."},{"acf_fc_layout":"quote","image":57502,"text":"To maintain the subway system in a 24\/7 fashion, we have to employ smart technology. Geospatial technology\u2014GIS\u2013is critical to that.","author_name":"Sean Fitzpatrick, New York MTA","author_profession_organization":""},{"acf_fc_layout":"content","content":"<strong>An Ongoing Digital Transformation \u00a0<\/strong>\r\n\r\nWhile location intelligence technology helps the MTA log short-term improvements, it\u2019s also fueling long-term plans. Already, the agency has taken its <a href=\"https:\/\/www.esri.com\/en-us\/digital-transformation\/overview\">digital transformation<\/a> to the sky, using drones to perform inspections of above-ground rails\u2014an efficiency gain over \u201cwalking the tracks.\u201d\r\n\r\nUnderground, track-geometry cars roll through the tunnels like IoT demonstration pods, outfitted with sensors that collect data on track curvature, temperature, moisture, and other physical conditions. The sensor data is fed into the GIS, which logs the location of those measurements, helping managers identify anomalies. But with fewer than 10 specialized cars and more than 600 miles of track to cover, inspections take longer than executives would like."},{"acf_fc_layout":"sidebar","layout":"standard","image_reference":null,"image_reference_figure":"","spotlight_image":null,"section_title":"","spotlight_name":"","position":"Right","content":"<h2>Don\u2019t Borrow; Hire<\/h2>\r\nWhen New York MTA executives were brainstorming ways to improve asset management in the NY subway, they hit on one early idea that has paid impressive dividends.\r\n\r\nThey identified a few key individuals\u2014for example, a track superintendent well versed in joint switch inspections\u2014to join the asset management group full time.\r\n\r\n\u201cYou have to get a lot of cooperation from the organization to do that,\u201d says the MTA\u2019s Sean Fitzpatrick, \u201cbut it's critical. They can relate to the workforce directly because they <em>were<\/em> the workforce. That gains us a lot of credibility and gives us a huge jump start in terms of business knowledge.\u201d","snippet":""},{"acf_fc_layout":"content","content":"So the MTA is working with makers of rolling stock, as subway cars are known in the business, to equip passenger trains with those same sensors for more frequent inspections.\r\n\r\n\u201cFeeding that into GIS, we can then look at those [assets] spatially to figure out not just the condition of the track, but are there certain curves where we experience more issues than others?\u201d Fitzpatrick says. Safety inspectors will analyze, for instance, whether certain levels of wear boost the likelihood of derailment on a particular section of track, and whether a slight change in the curvature might reduce that risk. \u201cWe're using GIS to analyze all of that,\u201d Fitzpatrick says.\r\n\r\nThe MTA wants to use the same technology to create a <a href=\"https:\/\/www.esri.com\/en-us\/digital-twin\/overview\">digital twin<\/a> of its assets\u2014a virtual 3D map showing infrastructure locations and conditions. If that digital twin were projected onto mobile device screens or augmented reality headsets, MTA work crews, for example, could \u201csee\u201d through the pavement for a bird\u2019s-eye view of tunnels, tracks, signals, and utility infrastructure affecting the maintenance work they need to perform.\r\n\r\nThat kind of thinking puts the New York MTA in the vanguard of innovative organizations. A water utility in New Jersey, for instance, was one of the first in the world to project a digital twin of infrastructure <a href=\"https:\/\/www.esri.com\/about\/newsroom\/publications\/wherenext\/nj-utility-on-forefront-with-new-mixed-reality-application\/\">on augmented reality goggles<\/a>, feeding its work crews real-time location intelligence. Meanwhile, the largest port in Europe is pursuing its own digital twin vision to prepare for the <a href=\"https:\/\/www.esri.com\/about\/newsroom\/publications\/wherenext\/rotterdam-autonomous-ships-and-digital-twin\/\">arrival of autonomous ships<\/a>.\r\n\r\nWhether it\u2019s a <a href=\"https:\/\/www.esri.com\/about\/newsroom\/podcast\/smart-cities-how-data-drives-transformation\/\">smart city<\/a>, a pioneering port, or one of the largest subway systems in the world, leading organizations are using the power of location intelligence technologies to drive efficiencies, manage risk, capture business opportunities, and make smarter decisions."}],"references":null},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.9 (Yoast SEO v25.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>New York Subway Turns to Location Intelligence Technology for Asset Management<\/title>\n<meta name=\"description\" content=\"The New York MTA has increased the 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