{"id":585342,"date":"2023-04-11T07:54:03","date_gmt":"2023-04-11T14:54:03","guid":{"rendered":"https:\/\/www.esri.com\/about\/newsroom\/?post_type=wherenext&p=585342"},"modified":"2024-05-10T06:19:37","modified_gmt":"2024-05-10T13:19:37","slug":"security-at-duke-energy","status":"publish","type":"wherenext","link":"https:\/\/www.esri.com\/about\/newsroom\/publications\/wherenext\/security-at-duke-energy","title":{"rendered":"A Call for Collaboration Strengthens Corporate Security"},"author":501,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","meta":{"_acf_changed":false,"sync_status":"","episode_type":"","audio_file":"","podmotor_file_id":"","podmotor_episode_id":"","castos_file_data":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","filesize_raw":"","date_recorded":"","explicit":"","block":"","itunes_episode_number":"","itunes_title":"","itunes_season_number":"","itunes_episode_type":"","_links_to":"","_links_to_target":""},"categories":[],"tags":[285382,281,160512],"department":[476792,488822],"wherenext-category":[],"industry":[],"class_list":["post-585342","wherenext","type-wherenext","status-publish","format-standard","hentry","tag-corporate-security","tag-location-intelligence","tag-utilities","department-cxo-priorities","department-sustainability-risk"],"acf":{"short_description":"The manager of GIS technology at one of the nation\u2019s largest utilities issues a call for collaboration, and a corporate security team accepts.","pdf":{"host_remotely":false,"file":"","file_url":""},"flexible_content":[{"acf_fc_layout":"content","content":"When Amy Barron took the stage at a 2021 internal summit for Duke Energy\u2014one of the largest utilities in the United States\u2014she issued an ambitious call for collaboration."},{"acf_fc_layout":"sidebar","layout":"standard","image_reference":null,"image_reference_figure":"","spotlight_image":null,"section_title":"","spotlight_name":"","position":"Left","content":"Article snapshot:<\/strong> Safety has always been a focus for the country\u2019s second-largest public utility. When security personnel teamed up with GIS analysts, they created a new level of awareness for the company and its employees.","snippet":""},{"acf_fc_layout":"content","content":"A 14-year veteran of the company, Barron leads the geographic information system (GIS<\/a>) team supporting customer delivery in North and South Carolina. On stage, she said the GIS-based smart maps used throughout Duke Energy were just a start. If used strategically, the technology could provide deeper geographic context, known as location intelligence<\/a>, that would streamline workflows and improve decision-making.\r\n\r\nIn the audience that day was Jason Haden, manager of Duke Energy\u2019s Enterprise Security Command Center, which monitors the utility\u2019s facilities 24\/7\/365. Haden had been thinking about ways to bridge resources among other security operations at Duke Energy, including cybersecurity, compliance, and threat intelligence.\r\n\r\nBarron\u2019s speech underscored that geography could be the common ground for those partnerships, Haden says. \u201cBecause of mergers over the years, there were many things about security elements and security features that were disparate across our seven-state footprint. The question was: How do we unify that?\u201d Haden says. \u201cAfter hearing Amy talk about the unification of GIS, I was like, \u2018We\u2019ve got to do this.\u2019\u201d\r\n

Collaboration Built on the Power of Location<\/strong><\/h3>\r\nIt wasn\u2019t the first time Duke Energy\u2019s GIS team had collaborated with the company\u2019s physical security<\/a> team. Haden had previously worked with senior GIS analyst Garrett McKinney and lead intelligence analyst Forrest Kelley to create a GIS-powered Threat Awareness Portal. The GIS dashboard reveals crime data, a live feed of location-tagged incidents, and other key data points. The Threat Awareness Portal is a hub for information that each security division can tailor to its needs.\r\n\r\nBut the unifying potential of location intelligence went further still. Once Haden, McKinney, and Kelley saw how useful the dashboard\u2019s insights were to their teams, they quickly realized that business units across the company could benefit from them as well, especially Duke Energy\u2019s 12,000 field employees.\r\n\r\n\u201cWith a territory as large as ours, you can\u2019t see everything, you can\u2019t know everything,\u201d Barron says. \u201cBut you can start by having people share data and awareness of things that they\u2019re seeing and doing.\u201d\r\n\r\nThe security team partnered with McKinney and other GIS colleagues to scale the Threat Awareness Portal to every business unit in the company. The data-driven platform now gives Duke Energy employees a new level of situational awareness to make smart calls about safety.\r\n\r\nIt\u2019s a process that owes much to the catalyzing influence of Barron, who helped colleagues collaborate through location intelligence."},{"acf_fc_layout":"quote","image":585302,"text":"We\u2019ve taken a chance on trying something new and we had leadership support and it\u2019s been successful. It'll continue to be successful because we continue to show the value of what GIS can do.","author_name":"Amy Barron, Duke Energy","author_profession_organization":""},{"acf_fc_layout":"content","content":"

Security Insights Revealed by GIS<\/strong><\/h3>\r\nGIS is integral to Duke Energy\u2019s business, thanks in part to the efforts of Barron, who helps colleagues see its relevance across multiple departments\u2014often through the GIS Day<\/a> activities she sponsors. Company leaders use location technology to monitor transmission, distribution, and gas assets, as well as security.\r\n\r\nAs one of the nation's largest energy holding companies, Duke Energy understands its responsibility to protect its assets and information, and has a multi-layered security strategy focused on preventing cyber events and threats to critical infrastructure. The company\u2019s electric utilities serve more than 8.2 million customers across six states, and its natural gas unit serves 1.6 million customers across five states. While tending to this sprawling network of assets, lineworkers and technicians occasionally find themselves in the vicinity of ongoing incidents that are unrelated to Duke Energy\u2019s work.\r\n\r\nWhile these incidents aren\u2019t common, Kelley says, any business that regularly interacts with the public can encounter these scenarios occasionally. That\u2019s why Duke Energy\u2014which sees safety as its top priority\u2014wanted to give teammates in the field as much visibility into their surroundings as possible.\r\n\r\nSo Haden and Kelley, with help from McKinney, expanded the Threat Awareness Portal to give workers better awareness of their surroundings when in the field. When employees log onto the portal, they see a map displaying counties color-coded for historical crime data, with darker hues signaling higher annual rates of personal crime. Orange dots indicate lower-level threats, while red dots signal a more serious hazard.\r\n\r\nFor additional context, an AI-powered app called Dataminr<\/a> scans social media accounts and other sources of public data to provide real-time information on emerging risks<\/a>, which appear on the map as blue dots. A repairperson leaving the depot can see at a glance whether an altercation occurred that morning on the block where they\u2019ve been assigned.\r\n\r\nDuke Energy\u2019s security leaders felt smart maps were the most effective way to communicate the data and equip employees.\r\n\r\n\u201cWe\u2019ve got crime data down to the city block,\u201d Kelley says. \u201cYou can really visualize, \u2018I\u2019m here right now, and I\u2019m going here. Is there anything between here and there that could impact me?\u2019\u201d\r\n

A Unified Security Platform<\/strong><\/h3>\r\nOne of the first steps in creating the Threat Awareness Portal was ensuring that all the company\u2019s assets\u2014from substations to thousands of miles of power lines\u2014were accurately mapped. This can be a challenge for organizations that have expanded through acquisitions, as data can become siloed by organizational barriers.\r\n\r\nGIS tends to break through those barriers by serving as the authoritative source for location data. Duke Energy\u2019s maps allow security professionals to gauge whether reports of social unrest, crime, or even geopolitical risks occur in proximity to any of the utility\u2019s infrastructure.\r\n\r\n\u201cAnytime we have a developing event, the first thing we do is jump on the GIS platform and pull up our layers,\u201d Kelley says.\r\n\r\nWith this information in hand, the security teams can issue status updates to company leaders, local law enforcement, or even federal officials, depending on the level of severity.\r\n\r\n\u201cWe\u2019ve got such a large footprint with thousands of assets that vary in criticality,\u201d Kelley says. \u201cGetting plugged into GIS and getting the [map] layers that have our generation, transmission, distribution assets, and all of our gas assets has been huge for us.\u201d"},{"acf_fc_layout":"quote","image":585292,"text":"The biggest thing that I learned was to engage\u2014to have the GIS analyst involved every step of the way. . . . They're not the security professionals, but GIS has a lot of data available to them that can be very valuable.","author_name":"Forrest Kelley, Duke Energy","author_profession_organization":""},{"acf_fc_layout":"content","content":"

How Location Intelligence Gives Leaders \u201cOne Big Picture\u201d<\/strong><\/h3>\r\nThe Threat Awareness Portal also enables Kelley and his team to detect location-based patterns in security threats and shore up defenses accordingly. For instance, location intelligence could help them trace reports of activities by a violent extremist group, which could lead Duke Energy to increase security near a particular asset or area.\r\n\r\nWith McKinney\u2019s help, Kelley used location insights to build a security risk map that informs executive decisions. This smart map assigns a risk score to every county where Duke Energy operates by analyzing annual crime rates, employee presence, security assets and personnel, and the location of critical facilities.\r\n\r\n\u201cInstead of having to flip from one app to another to see the different pieces, now it\u2019s all in one big picture<\/a>,\u201d McKinney says.\r\n

The Future of Corporate Security<\/strong><\/h3>\r\nDuke Energy\u2019s safety culture thrives on continuous improvement, and the team\u2019s next step is to make the Threat Awareness Portal available on mobile devices so workers can check threat assessments from the field. Duke Energy\u2019s trucks are also telemetry-enabled, raising the possibility of strategic geofencing<\/a>. That GIS capability would automatically send an alert to an employee\u2019s phone when they drive into a high-risk area or a neighborhood where a crime has occurred.\r\n\r\nIncidents in the field are rare, but when they occur, the location intelligence in Duke Energy\u2019s security portal gives employees the situational awareness they need to respond.\r\n\r\n\u201cI think it\u2019s one of the biggest achievements we will have made in the five years since I\u2019ve been here,\u201d Haden says of the collaboration that brought the security app to life. \u201cIt\u2019s a tangible way that the information we gather and push out is helping the entire Duke Energy company.\u201d"}],"references":null},"yoast_head":"\nDuke Energy Analyzes Key Data to Enhance Employee Safety<\/title>\n<meta name=\"description\" content=\"Security personnel at Duke Energy deepened the company\u2019s culture of safety through a partnership with the GIS team.\" \/>\n<meta name=\"robots\" content=\"index, follow, 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