{"id":633892,"date":"2023-11-14T05:33:18","date_gmt":"2023-11-14T13:33:18","guid":{"rendered":"https:\/\/www.esri.com\/about\/newsroom\/?post_type=wherenext&#038;p=633892"},"modified":"2023-11-14T05:33:18","modified_gmt":"2023-11-14T13:33:18","slug":"a-technology-remedy-for-the-ceo-cmo-disconnect","status":"publish","type":"wherenext","link":"https:\/\/www.esri.com\/about\/newsroom\/publications\/wherenext\/a-technology-remedy-for-the-ceo-cmo-disconnect","title":{"rendered":"A Technology Remedy for the CEO-CMO Disconnect"},"author":501,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","meta":{"_acf_changed":false,"sync_status":"","episode_type":"","audio_file":"","castos_file_data":"","podmotor_file_id":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","filesize_raw":"","date_recorded":"","explicit":"","block":"","itunes_episode_number":"","itunes_title":"","itunes_season_number":"","itunes_episode_type":"","_links_to":"","_links_to_target":""},"categories":[],"tags":[303812,200452,20762],"department":[476792],"wherenext-category":[],"industry":[],"class_list":["post-633892","wherenext","type-wherenext","status-publish","format-standard","hentry","tag-business-planning","tag-ceo","tag-marketing","department-cxo-priorities"],"acf":{"short_description":"When fewer than one in three CEOs trusts their CMOs, it may be time to explore new ways of communicating value.","pdf":{"host_remotely":false,"file":"","file_url":""},"flexible_content":[{"acf_fc_layout":"content","content":"One revelation in a recent <a href=\"https:\/\/www.wsj.com\/articles\/divide-between-cmos-and-ceos-is-growing-research-finds-a73374f4?mod=hp_minor_pos2\"><em>Wall Street Journal<\/em> article<\/a> may explain why some business leaders aren\u2019t connecting well with their marketing executives: Among Fortune 250 CEOs, only 1 in 10 worked in marketing before reaching the corner office, according to McKinsey."},{"acf_fc_layout":"sidebar","layout":"standard","image_reference":null,"image_reference_figure":"","spotlight_image":null,"section_title":"","spotlight_name":"","position":"Left","content":"<strong>Article snapshot:<\/strong> The CEO and CMO don\u2019t see eye to eye in many organizations, recent studies show. A few thoughts on bringing them together.","snippet":""},{"acf_fc_layout":"content","content":"Perhaps partly as a result, only 32 percent of <a href=\"https:\/\/www.boathouseinc.com\/insights\/how-can-cmos-rebuild-trust-with-ceos\">CEOs trust their CMOs<\/a>, according to a survey by marketing agency Boathouse. And while half of CEOs <a href=\"https:\/\/www.mckinsey.com\/capabilities\/growth-marketing-and-sales\/our-insights\/the-power-of-partnership-how-the-ceo-cmo-relationship-can-drive-outsize-growth\">told McKinsey<\/a> they were comfortable with the modern marketing world, 66 percent of CMOs said the opposite\u2014that their bosses aren\u2019t well acquainted with today\u2019s marketing techniques.\r\n\r\nAs marketing teams have expanded their use of data, analytics, and technology, misconceptions on both sides of the executive suite seem to have grown. In a serendipitous twist, that same technology could help savvy CEOs and CMOs bridge the divide.\r\n<h3><strong>Finding Common Ground for CEOs and CMOs<\/strong><\/h3>\r\nAs CMOs incorporate greater amounts of data into their work, many have realized the competitive edge that location data affords. For business decisions that depend in part on geography\u2014a long and growing list, <a href=\"https:\/\/www2.deloitte.com\/xe\/en\/insights\/focus\/signals-for-strategists\/geospatial-analytics-use-cases.html\">experts say<\/a>\u2014CMOs often provide insight their C-level peers can\u2019t find elsewhere. Top marketing execs and their teams excel at:\r\n<ul>\r\n \t<li>Gauging the effectiveness of advertising in traditional and social media, market by market<\/li>\r\n \t<li>Understanding consumer trends by analyzing <a href=\"https:\/\/www.esri.com\/about\/newsroom\/publications\/wherenext\/flow-maps-human-movement\/\">foot traffic patterns<\/a>, leading to better local merchandizing<\/li>\r\n \t<li>Creating dashboards that reveal which brands and product offerings perform best in which locations<\/li>\r\n \t<li>Advising fellow C-suiters on <a href=\"https:\/\/www.esri.com\/about\/newsroom\/publications\/wherenext\/john-deere-market-development-with-location-intelligence\/\">market gaps<\/a> where the business isn't reaching its target customers<\/li>\r\n<\/ul>\r\nTechnology known as a geographic information system (GIS) is the engine of this analysis, providing location insight that guides executive decisions on key investments.\r\n\r\nThe CMO of one US media company <a href=\"https:\/\/www.esri.com\/about\/newsroom\/publications\/wherenext\/star-tribune-serves-as-a-gis-consultant-and-research-partner\/\">uses GIS<\/a> to advise customers on how to boost revenue\u2014by targeting marketing at coveted customer groups. On maps and dashboards, the marketing team communicates simple truths drawn from complex data.\r\n\r\nThe same technology can bridge misunderstandings between CEOs and CMOs by rallying executives around a clear view of business performance and prospects.\r\n<h3><strong>Driving Better Communication, Deeper Understanding<\/strong><\/h3>\r\nCommunication is at the core of the bond between CMOs and CEOs, noted John Connors, CEO of Boathouse, which documented the dearth of trust between the roles. In a <a href=\"https:\/\/www.boathouseinc.com\/insights\/how-can-cmos-rebuild-trust-with-ceos\"><em>Forbes<\/em> interview<\/a>, Connors advised CMOs to communicate not in marketing-speak but in terms that fellow C-suite leaders readily understand.\r\n\r\nInnovative executives already use this technique in business planning and communication, as the CFO of a European telecom company <a href=\"https:\/\/www.esri.com\/about\/newsroom\/publications\/wherenext\/star-tribune-serves-as-a-gis-consultant-and-research-partner\/\">explained to <em>WhereNext<\/em>:<\/a>"},{"acf_fc_layout":"blockquote","content":"In strategic planning, it\u2019s very important to know how to invest in a territory to have a return on investment. . . .\u00a0 We use GIS to know the promising territory, to know the growth of the possible customers in this territory, and so I can do a profit and loss for each area. It is very easy to make strategic decisions with the KPIs that I have.\u201d"},{"acf_fc_layout":"content","content":"Data professionals of all kinds, including <a href=\"https:\/\/www.esri.com\/about\/newsroom\/publications\/wherenext\/new-business-analyst-skills-gap\/\">location analysts<\/a> and GIS specialists, have begun to adopt the same practice when advising middle managers and executives. In some cases, they\u2019ve mastered the art of managing up by delivering reliable guidance in a simple package. For one analyst in the retail sector, that includes maps and dashboards detailing <a href=\"https:\/\/www.esri.com\/about\/newsroom\/publications\/wherenext\/wherenext-confidential-earning-executives-trust\/\">where the business should expand<\/a> sales and marketing.\r\n\r\n\u201cWe would provide that data to our executives,\u201d the analyst told <em>WhereNext<\/em>, \u201cand it would tell a story. It allowed them to say, \u2018These are our customers. These are the people we need to start looking for in other markets.\u2019 They started to trust us more.\u201d\r\n\r\nAs CMOs look to communicate their value and gain trust, it behooves them to tell a compelling, executive-level story. A map-based view of the business can provide CEOs a clear panorama of how marketing propels a company\u2019s growth."}],"references":null},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.9 (Yoast SEO v25.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Putting the CEO and CMO on the Map<\/title>\n<meta name=\"description\" content=\"Misalignment between the CEO and CMO is more common than one might imagine, but remedies exist.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.esri.com\/about\/newsroom\/publications\/wherenext\/a-technology-remedy-for-the-ceo-cmo-disconnect\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"A Technology Remedy for the CEO-CMO Disconnect\" \/>\n<meta property=\"og:description\" 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