{"id":699092,"date":"2024-09-03T06:26:01","date_gmt":"2024-09-03T13:26:01","guid":{"rendered":"https:\/\/www.esri.com\/about\/newsroom\/?post_type=wherenext&#038;p=699092"},"modified":"2024-09-20T07:05:14","modified_gmt":"2024-09-20T14:05:14","slug":"growth-lessons-for-cios","status":"publish","type":"wherenext","link":"https:\/\/www.esri.com\/about\/newsroom\/publications\/wherenext\/growth-lessons-for-cios","title":{"rendered":"Extending Enterprise Software as the Business Grows\u2014Three Lessons for CIOs"},"author":501,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","meta":{"_acf_changed":false,"sync_status":"","episode_type":"","audio_file":"","podmotor_file_id":"","podmotor_episode_id":"","castos_file_data":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","filesize_raw":"","date_recorded":"","explicit":"","block":"","itunes_episode_number":"","itunes_title":"","itunes_season_number":"","itunes_episode_type":"","_links_to":"","_links_to_target":""},"categories":[],"tags":[476502,165882,490392,6791,490382],"department":[476812,476792],"wherenext-category":[],"industry":[],"class_list":["post-699092","wherenext","type-wherenext","status-publish","format-standard","hentry","tag-cio","tag-enterprise","tag-governance","tag-growth","tag-strategy","department-business-growth","department-cxo-priorities"],"acf":{"short_description":"A transition plan for organizations moving from departmental GIS to an enterprise software platform.","pdf":{"host_remotely":false,"file":"","file_url":""},"flexible_content":[{"acf_fc_layout":"content","content":"Once relegated to the back offices of IT, CIOs today are valuable <a href=\"https:\/\/www.esri.com\/about\/newsroom\/publications\/wherenext\/cios-advise\/\">advisers to the enterprise<\/a>. With IT departments morphing from cost centers to profit drivers, Gartner predicts that by 2025, 80 percent of CIOs will be judged on their ability to <a href=\"https:\/\/www.linkedin.com\/pulse\/enhance-revenue-generation-customer-experience-sub-article-decapua-fihse\/\">contribute to revenue growth<\/a>."},{"acf_fc_layout":"sidebar","layout":"standard","image_reference":null,"image_reference_figure":"","spotlight_image":null,"section_title":"","spotlight_name":"","position":"Left","content":"<strong>Snapshot:<\/strong> A CIO\u2019s advice on delivering enterprise software that supports business growth:\r\n<ul>\r\n \t<li>Treat it as a shared service with central IT support<\/li>\r\n \t<li>Pay close attention to architecture and governance<\/li>\r\n \t<li>Empower your stakeholders<\/li>\r\n<\/ul>","snippet":""},{"acf_fc_layout":"content","content":"In adapting to these new expectations, corporate tech leaders can glean valuable insights from their public sector counterparts, particularly those who have used enterprise software to support the growth of cities and counties.\r\n\r\nBefore his retirement in 2024, Keith Durbin served as CIO of the Metropolitan Government of Nashville and Davidson County (Metro for short) at a time when Music City was expanding from a state capital known for its honky-tonks to a booming metropolis now ranked <a href=\"https:\/\/www.bizjournals.com\/nashville\/news\/2023\/12\/18\/nashville-growth-chamber-second-nation-commerce.html\">second in the nation for GDP growth<\/a>. The lessons he learned could prove instructive to a CIO supporting a business\u2019s growth strategy.\r\n\r\nAfter coming aboard in 2009, Durbin recognized that an enterprise approach to software would be necessary to keep pace with Nashville\u2019s evolution. Since the 1980s, Metro had employed <a href=\"https:\/\/www.esri.com\/en-us\/what-is-gis\/overview\">geographic information system (GIS) technology<\/a> in the planning department to map and analyze land parcels. Durbin and his team saw that by extending GIS tools, applications, and maps, the city\u2019s departments could strengthen data-sharing and collaboration and better support Nashville\u2019s growth.\r\n\r\n\u201cAn enterprise approach lets you create strategic alignment across the organization,\u201d said Durbin <a href=\"https:\/\/mediaspace.esri.com\/media\/t\/1_xnvhrufd\/339373282\">at a recent CIO summit<\/a>. \u201c[The] scope is much broader.\u201d\r\n<h3><strong>Lesson 1: Treat Enterprise Software as a Shared Service<\/strong><\/h3>\r\nAs a business expands, enterprise technology must mature with it. Centralizing support and administration of software such as GIS helps <a href=\"https:\/\/www.esri.com\/about\/newsroom\/publications\/wherenext\/wherenext-confidential-whats-all-this-talk-about-gis-in-the-enterprise\/\">deliver value throughout the organization.<\/a>"},{"acf_fc_layout":"sidebar","layout":"standard","image_reference":null,"image_reference_figure":"","spotlight_image":null,"section_title":"","spotlight_name":"","position":"Right","content":"<strong>Related Read:<\/strong>\r\n\r\n\/\/ How CIOs can <a href=\"https:\/\/www.esri.com\/about\/newsroom\/publications\/wherenext\/nexttech-on-it-mapping\/\">track enterprise software<\/a>","snippet":""},{"acf_fc_layout":"content","content":"To ease the transition of GIS from Metro\u2019s planning department into its Information Technology Services (ITS), Durbin and the planning director drafted a memorandum of understanding. The agreement included a guarantee that stakeholders in planning would continue to receive the same level of service.\r\n\r\nDemonstrating the business value of a shared service model can often help persuade stakeholders. For instance, Metro\u2019s ITS team emphasized the cost savings produced by streamlining contracts and vendors. The enterprise strategy earned executive buy-in from the city\u2019s mayor.\r\n\r\nIn the private sector, <a href=\"https:\/\/www.esri.com\/about\/newsroom\/publications\/wherenext\/bp-on-digital-transformation\/\">a major energy company<\/a> also created significant returns by turning GIS into an enterprise software platform\u2014including faster time to value, accelerated collaboration, and a virtuous cycle for location data."},{"acf_fc_layout":"quote","image":699082,"text":"GIS has really set the stage for the growth of Nashville, and as an enterprise solution we will continue to look for opportunities to leverage GIS tools.","author_name":"Keith Durbin, retired CIO of the Metropolitan Government of Nashville and Davidson County","author_profession_organization":""},{"acf_fc_layout":"content","content":"<h3><strong>Lesson 2: Build a Process for Governance and Architecture<\/strong><\/h3>\r\nAs development in Nashville soared, Metro\u2019s leaders realized that a lack of data-sharing was impeding progress.\r\n\r\n\u201cWhat we lacked was that truly expandable architecture that was necessary to grow our GIS program at the enterprise scale,\u201d said Colleen Herndon, Metro\u2019s assistant ITS director."},{"acf_fc_layout":"image","image":701202,"image_position":"left","orientation":"horizontal","hyperlink":"https:\/\/www.esri.com\/en-us\/webinars\/publications\/wherenext-webcast-13-location-insight-across-the-enterprise?aduc=Organic&sf_id=7015x000000j5crAAA&adut=G5485679_&aduco=housead&aduca=BRWhereNext&utm_id=7015x000000j5crAAA&adum=OrganicVisits&utm_campaign=BRWhereNext&utm_source=Organic&utm_medium=OrganicVisits"},{"acf_fc_layout":"content","content":"To widen access to location data, the ITS team developed a system architecture for GIS, diagramming the connections among users, software, and hardware. The architecture highlighted the need for governance\u2014a system to ensure that the platform could be an authoritative source of location data.\r\n\r\nDurbin and his team created multiple portals to access information. A central store of GIS data held most of the content that users interacted with, including zoning information, topographical maps, voting districts, and more. Separate portals for the police, water department, and health and fire services housed domain-sensitive information.\r\n\r\nPrivate sector CIOs can prioritize <a href=\"https:\/\/www.esri.com\/about\/newsroom\/arcuser\/gis-governance-structure\/\">architecture and governance<\/a> in enterprise road maps to help organizations hit growth goals. For instance, <a href=\"https:\/\/www.esri.com\/en-us\/lg\/product\/dublin-airport-case-study\">an airport in Ireland<\/a> that sees up to 100,000 travelers a day uses an enterprise GIS platform to keep data secure while allowing thousands of users, including contractors, to access information.\r\n<h3><strong>Lesson 3: Empower Your Stakeholders<\/strong><\/h3>\r\nDurbin emphasizes the importance of culture in establishing successful enterprise software. By fostering an atmosphere of education and empowerment, more Metro employees and residents could actively leverage location insights.\r\n\r\nThe ITS team increased GIS fluency by helping onboard departmental users to new portals, creating a GIS users\u2019 group\u2014even preparing job descriptions and sitting in on hiring interviews. These efforts fed the development of community-focused maps and tools, including a dashboard showing tornado damage and a story-based map chronicling heat mitigation efforts.\r\n\r\nA similar dynamic occurred at <a href=\"https:\/\/www.esri.com\/about\/newsroom\/publications\/wherenext\/jll-self-serve-and-full-serve-analytics\/\">a global commercial real estate firm<\/a>, where the spread of self-serve maps across departments gave agents the power to analyze properties and drive business.\r\n\r\nIn the public and private sectors, growing organizations need all the support they can get. Enterprise GIS software integrates location-rich data and insights across all levels\u2014from the C-suite, to departmental teams, to field-based staff, helping rising companies stay on track.\r\n\r\n&nbsp;\r\n\r\n<em>Watch <\/em><a href=\"https:\/\/mediaspace.esri.com\/media\/t\/1_xnvhrufd\/339373282\"><em>the video<\/em><\/a><em> of Keith Durbin and Colleen Herndon\u2019s full presentation.<\/em>"}],"references":null},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.9 (Yoast SEO v25.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Tips for Transitioning to Enterprise Software<\/title>\n<meta name=\"description\" content=\"A plan for one city\u2019s growth provides a blueprint for CIOs using enterprise software to support business expansion.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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