Tackling the Challenges of Last-Mile Delivery with Esri's New Solver

The last leg of delivery, known as last-mile delivery, presents numerous challenges for businesses aiming to efficiently get their products into the hands of customers. This phase is critical as it directly impacts customer satisfaction, delivery speed, and operational costs. Issues such as traffic congestion, route optimization, and varying destination characteristics can complicate the delivery process, especially in mixed urban and rural settings. 

Recognizing these challenges, Esri is thrilled to introduce our innovative solution: the Last Mile Delivery solver. This new tool is designed to streamline the process of delivering packages from a single distribution center to multiple end customers. By focusing on the specific hurdles associated with last-mile delivery, our solver helps businesses optimize their delivery routes and reduce operational expenses. 


How the Last Mile Delivery Solver Works

The Last Mile Delivery solver enables a fleet of delivery vehicles to serve multiple customers along their route, optimizing the fulfillment of orders. This approach is particularly beneficial for delivery companies that need to plan the most efficient paths. The solver optimizes the assignment and sequence of orders on routes, taking into account factors such as the location and time window of each order, as well as the capacity of each vehicle.  The primary goal is to create spatially clustered, well-balanced routes that let drivers deliver more efficiently and cost-effectively. 


Delivery driver handles multiple packages

Beta Phase and Invitation for Feedback 

Currently in its beta phase, the Last Mile Delivery service is offered free of charge. We encourage users to explore its features and provide feedback, which is invaluable for further development and refinement of the tool. Please note that the service is intended for evaluation purposes only and should not be used for production activities during the beta phase. 


Learn More and Get Started 

For additional information and to begin using the Last Mile Delivery service, we have made several resources available: 

To learn how to use the service, please visit our website. 

We look forward to discovering how the Last Mile Delivery solver will revolutionize your delivery processes and address the critical challenges of the last-mile. 



About the authors

Elizabeth is a passionate storyteller and marketer who enjoys utilizing her expertise in creativity, marketing, and technology to craft compelling brand and product stories.

Robert is the Product Manager for Geocoding, Network Analyst tools, ArcGIS World Geocoder, and ArcGIS Data Appliance.

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