{"id":1053191,"date":"2020-12-15T08:23:05","date_gmt":"2020-12-15T16:23:05","guid":{"rendered":"https:\/\/www.esri.com\/arcgis-blog\/?post_type=blog&p=1053191"},"modified":"2025-08-18T07:02:28","modified_gmt":"2025-08-18T14:02:28","slug":"hunger-heroes","status":"publish","type":"blog","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis-online\/sustainable-development\/hunger-heroes","title":{"rendered":"Hunger Heroes"},"author":9952,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":""},"categories":[23261,37511,430212],"tags":[757831,757851,757841,383912,717111],"industry":[],"product":[36821,36671,36551,36691],"class_list":["post-1053191","blog","type-blog","status-publish","format-standard","hentry","category-field-mobility","category-sharing-collaboration","category-sustainable-development","tag-food-bank","tag-foodbank","tag-non-profit","tag-nonprofit","tag-sustainable-development","product-configurable-apps","product-ops-dashboard","product-arcgis-online","product-survey123"],"acf":{"short_description":"How GIS is enabling food banks to serve more people and relieve administrative workflows. ","flexible_content":[{"acf_fc_layout":"content","content":"

At food banks across the US, COVID-19 has added to their challenges. These organizations have seen a shifting landscape, with food suppliers in limbo, volunteer support scaled back, and a massive increase in food support needs. Workflows are continually evolving due to COVID-19, and it is often challenging for food banks to identify new solutions. Working with limited in-person staff, as well as a huge increase in food needs, has shifted organizational priorities and limited their resources.<\/span><\/p>\n

One local Feeding America hit particularly hard by growing food insecurity was <\/span>the Inland Empire (IE)<\/span>, a sprawling metropolis representing San Bernardino and Riverside County, just East of Los Angeles. In 2019, Feeding America Riverside-San Bernardino (FARSB) served <\/span>18\u00a0<\/span>million meals. Since the pandemic, they have seen a 60% increase in food needs across the community.\u00a0<\/span><\/p>\n"},{"acf_fc_layout":"image","image":{"ID":1083731,"id":1083731,"title":"homebound volunteer","filename":"homebound-volunteer-e1607729017742.png","filesize":319073,"url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2020\/11\/homebound-volunteer-e1607729017742.png","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis-online\/sustainable-development\/hunger-heroes\/homebound-volunteer","alt":"","author":"9952","description":"","caption":"Feeding America IE volunteer loading up a car for home delivery.","name":"homebound-volunteer","status":"inherit","uploaded_to":1053191,"date":"2020-12-11 22:13:33","modified":"2020-12-11 23:07:02","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.esri.com\/arcgis-blog\/wp-includes\/images\/media\/default.png","width":440,"height":440,"sizes":{"thumbnail":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2020\/11\/homebound-volunteer-213x200.png","thumbnail-width":213,"thumbnail-height":200,"medium":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2020\/11\/homebound-volunteer-e1607729017742.png","medium-width":261,"medium-height":261,"medium_large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2020\/11\/homebound-volunteer-e1607729017742.png","medium_large-width":440,"medium_large-height":440,"large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2020\/11\/homebound-volunteer-e1607729017742.png","large-width":440,"large-height":440,"1536x1536":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2020\/11\/homebound-volunteer-e1607729017742.png","1536x1536-width":440,"1536x1536-height":440,"2048x2048":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2020\/11\/homebound-volunteer-e1607729017742.png","2048x2048-width":440,"2048x2048-height":440,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2020\/11\/homebound-volunteer-465x465.png","card_image-width":465,"card_image-height":465,"wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2020\/11\/homebound-volunteer-e1607729017742.png","wide_image-width":440,"wide_image-height":440}},"image_position":"right","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"

Pandemic brings new challenges<\/h2>\n

With a dangerous pandemic on the doorstep of FARSB’s many elderly and immunocompromised constituents, driving to food pantries was not always an option. The organization needed to rapidly scale its home delivery program. The home delivery program allows for the most vulnerable community members such as families without a car, elderly, or immunocompromised, to receive food right at their door. Home delivery requests, which used to be completed for 1 or 2 people per week, was now up to 50 or 60 requests per week.\u00a0<\/span><\/p>\n

That\u2019s when Vanesa Mercado, operations manager for FARSB, mobilized the Hunger Heros Program, or Homebound Emergency Relief Outreach. The program operationalized the food banks’ large network of volunteers to find and deliver food to their <\/span>neighbors. Volunteers signed up through the FARSB Website and were then placed on an email list. Each day they would receive a spreadsheet of new food requests, and assign themselves to deliver. Once complete, the volunteers would use the spreadsheet to update their delivery. Mercado created new spreadsheets by hand each day and had no clear way to track progress.<\/span>\u00a0<\/span><\/p>\n"},{"acf_fc_layout":"content","content":"

It<\/span>\u00a0was a<\/span>\u00a0huge<\/span>\u00a0<\/span>logistical<\/span>\u00a0<\/span>challenge, Mercado<\/span>\u00a0says. <\/span>\u201c<\/span>It was very administrative intensive. Even then, volunteers were struggling with our system with lots of spreadsheets<\/span>\u201d. Pairing volunteers with those in need, giving instructions on how to pick up and deliver food was all in addition to\u00a0<\/span>the mountain of responsibilities place<\/span>d<\/span> on staff during COVID-19.\u00a0<\/span><\/p>\n"},{"acf_fc_layout":"content","content":"

A solution, designed<\/h2>\n"},{"acf_fc_layout":"content","content":"

Amanda Stanko works at Esri as a solution engineer. Stanko has been volunteering with the Inland Empire Food Bank for two years. She wanted to get involved and put “GIS” As a special skill in her volunteer form. She’s been working with Mercado’s team ever since. \u201cWe all started brainstorming, how can we put a system together that would take the stress off the administrative side and use maps and location intelligence to streamline the process<\/a><\/span>\u201d. Stanko worked with Mercado to develop a new homebound delivery system, all using Esri\u2019<\/span>s mapping platform.\u00a0<\/span>Using the system, volunteer forms, as well as requests for assistance from the website fill into a web-based application where <\/span>volunteers can easily see if there are any home deliveries in need near their location,<\/span>\u00a0assign<\/span> themselves, and get on the road. <\/span>\u00a0<\/span><\/p>\n"},{"acf_fc_layout":"quote","author_name":"Vanesa Mercado","author_profession_organization":"Director of Programs","image":{"ID":1053381,"id":1053381,"title":"Vanessa+Mercado","filename":"VanessaMercado-e1604100541685.jpg","filesize":13608,"url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2020\/10\/VanessaMercado-e1604100541685.jpg","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis-online\/sustainable-development\/hunger-heroes\/vanessamercado","alt":"","author":"9952","description":"","caption":"","name":"vanessamercado","status":"inherit","uploaded_to":1053191,"date":"2020-10-30 23:27:23","modified":"2020-10-30 23:27:23","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"https:\/\/www.esri.com\/arcgis-blog\/wp-includes\/images\/media\/default.png","width":247,"height":243,"sizes":{"thumbnail":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2020\/10\/VanessaMercado-e1604100541685-213x200.jpg","thumbnail-width":213,"thumbnail-height":200,"medium":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2020\/10\/VanessaMercado-e1604100541685.jpg","medium-width":247,"medium-height":243,"medium_large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2020\/10\/VanessaMercado-e1604100541685.jpg","medium_large-width":247,"medium_large-height":243,"large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2020\/10\/VanessaMercado-e1604100541685.jpg","large-width":247,"large-height":243,"1536x1536":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2020\/10\/VanessaMercado-e1604100541685.jpg","1536x1536-width":247,"1536x1536-height":243,"2048x2048":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2020\/10\/VanessaMercado-e1604100541685.jpg","2048x2048-width":247,"2048x2048-height":243,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2020\/10\/VanessaMercado-e1604100541685.jpg","card_image-width":247,"card_image-height":243,"wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2020\/10\/VanessaMercado-e1604100541685.jpg","wide_image-width":247,"wide_image-height":243}},"text":"\"Overall it's been very efficient. It's very friendly for new users and easy to maneuver. It's been a great platform for us to use. \""},{"acf_fc_layout":"content","content":"

Mercado likes the system too. \u201cOverall it’s been very efficient. It’s very friendly for new users and easy to maneuver. It’s been a great platform for us to use.<\/span> “<\/span>She\u2019s<\/span>\u00a0also<\/span>\u00a0able to share\u00a0<\/span>program insights with\u00a0<\/span>a much broader audience<\/span>. \u201cThe information\u00a0<\/span>from these dashboards\u00a0<\/span>is\u00a0<\/span>shar<\/span>ed with the community, it is shared with funders, and it\u2019s shared with our board\u201d. This has<\/span>\u00a0helped\u00a0<\/span>in showing the impact of\u00a0<\/span>the\u00a0<\/span>Hunger Heros program<\/span>.\u00a0<\/span><\/p>\n"},{"acf_fc_layout":"image","image":{"ID":1083321,"id":1083321,"title":"2652ce35-6c95-4b05-9c08-89954640d0d4","filename":"2652ce35-6c95-4b05-9c08-89954640d0d4.jpg","filesize":60700,"url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2020\/11\/2652ce35-6c95-4b05-9c08-89954640d0d4.jpg","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis-online\/sustainable-development\/hunger-heroes\/2652ce35-6c95-4b05-9c08-89954640d0d4","alt":"","author":"9952","description":"","caption":"Feeding America IE's volunteer dashboard for coordinating deliveries. ","name":"2652ce35-6c95-4b05-9c08-89954640d0d4","status":"inherit","uploaded_to":1053191,"date":"2020-12-11 19:29:29","modified":"2020-12-11 23:29:37","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"https:\/\/www.esri.com\/arcgis-blog\/wp-includes\/images\/media\/default.png","width":800,"height":449,"sizes":{"thumbnail":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2020\/11\/2652ce35-6c95-4b05-9c08-89954640d0d4-213x200.jpg","thumbnail-width":213,"thumbnail-height":200,"medium":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2020\/11\/2652ce35-6c95-4b05-9c08-89954640d0d4.jpg","medium-width":464,"medium-height":261,"medium_large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2020\/11\/2652ce35-6c95-4b05-9c08-89954640d0d4.jpg","medium_large-width":768,"medium_large-height":431,"large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2020\/11\/2652ce35-6c95-4b05-9c08-89954640d0d4.jpg","large-width":800,"large-height":449,"1536x1536":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2020\/11\/2652ce35-6c95-4b05-9c08-89954640d0d4.jpg","1536x1536-width":800,"1536x1536-height":449,"2048x2048":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2020\/11\/2652ce35-6c95-4b05-9c08-89954640d0d4.jpg","2048x2048-width":800,"2048x2048-height":449,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2020\/11\/2652ce35-6c95-4b05-9c08-89954640d0d4.jpg","card_image-width":800,"card_image-height":449,"wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2020\/11\/2652ce35-6c95-4b05-9c08-89954640d0d4.jpg","wide_image-width":800,"wide_image-height":449}},"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"

T<\/span>he<\/span>\u00a0organization is\u00a0<\/span>now\u00a0<\/span>planning to support the HERO program\u00a0<\/span>indefinitely<\/span>, allowing\u00a0<\/span>Mercardo\u00a0<\/span>to expand\u00a0<\/span>her\u00a0<\/span>work to\u00a0<\/span>new audiences such as health care workers\u00a0<\/span>and<\/span> expand the products they can use<\/span>. “I absolutely see this tool being useful long-term as this program grows”.<\/span>\u00a0<\/span><\/p>\n

To learn more about how you can volunteer or get food assistance, go to feedingamericaie.org\u00a0<\/a><\/span><\/p>\n"},{"acf_fc_layout":"sidebar","content":"

A growing hunger<\/h2>\n

Feeding America estimates 1 in 6 Americans may face hunger due to the pandemic. While the pandemic remains a threat to safety and health, hunger is creeping into many homes. Many families are facing insecurity in jobs, housing, and food for the first time. <\/span><\/p>\n

While hunger is a crippling state, food insecurity more broadly also has a slew of deleterious effects. Food insecurity means that families can afford fewer options at the grocery store, and of those, many are less nutritious and healthy.\u00a0<\/span><\/p>\n

Luckily, the staggering increase in food insecurity across the US. is being met by thousands of Feeding America food banks. Feeding America operates a national network of food banks that provide meals to 46 million people each year. Each local chapter sources food and then stores and distributes the goods to a network of local partner food pantries and soup kitchens.<\/span><\/p>\n

GIS technology is a critical tool for many Feeding America food banks across the US, enabling organizations to understand their constituents, manage volunteers, and efficiently deliver services.<\/p>\n","image_reference":false,"layout":"standard","image_reference_figure":"","snippet":"","spotlight_name":"","section_title":"","position":"Center","spotlight_image":false}],"related_articles":"","card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2020\/11\/truckimg.png","wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2020\/11\/volunteerbook.jpg","authors":[{"ID":9952,"user_firstname":"Rebecca","user_lastname":"Lehman","nickname":"RLehman","user_nicename":"rlehman","display_name":"Rebecca Lehman","user_email":"RLehman@esri.com","user_url":"","user_registered":"2019-09-16 21:36:44","user_description":"Rebecca finds innovative ways to leverage technology in addressing social and environmental problems. She works with nonprofits and local goverments to create sustainable solutions. 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