{"id":1363662,"date":"2021-10-06T08:18:17","date_gmt":"2021-10-06T15:18:17","guid":{"rendered":"https:\/\/www.esri.com\/arcgis-blog\/?post_type=blog&#038;p=1363662"},"modified":"2022-07-05T08:40:54","modified_gmt":"2022-07-05T15:40:54","slug":"connect-field-maps-and-cityworks-with-integromat","status":"publish","type":"blog","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/field-maps\/field-mobility\/connect-field-maps-and-cityworks-with-integromat","title":{"rendered":"Connect Field Maps and Cityworks with Integromat"},"author":8272,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":""},"categories":[23261],"tags":[761322,762192,758321,263942,207172],"industry":[],"product":[679821,36551],"class_list":["post-1363662","blog","type-blog","status-publish","format-standard","hentry","category-field-mobility","tag-automate","tag-cityworks","tag-integromat","tag-service-request","tag-webhook","product-field-maps","product-arcgis-online"],"acf":{"short_description":"Use Integromat to automatically create service requests in Cityworks after a mobile worker completes an inspection.","flexible_content":[{"acf_fc_layout":"content","content":"<p style=\"text-align: justify\">Many local governments and utility agencies use <a href=\"https:\/\/www.cityworks.com\/\">Cityworks<\/a> to manage their infrastructure assets. Many of these same organizations also use <a href=\"https:\/\/www.esri.com\/en-us\/arcgis\/products\/arcgis-field-maps\/overview\">ArcGIS Field Maps<\/a> to record new assets, perform inspections, and submit service requests. Did you know that these two products can easily work together? The Cityworks mobile app includes a link to open ArcGIS Field Maps, and now you can use webhooks and Integromat to automate workflows. In this blog post we&#8217;ll walk through how to use Integromat to listen for new features and then create corresponding service requests in Cityworks\u2014all without writing code.<\/p>\n<h2 style=\"text-align: justify\">Create the service request layers and map<\/h2>\n<p style=\"text-align: justify\">First, you&#8217;ll create the service request layer and map used to collect service requests directly in the Field Maps mobile app. Sign into your ArcGIS Online account.<\/p>\n<p style=\"text-align: justify\"><em>Note: The Field Maps app in Integromat is not currently supported on ArcGIS Enterprise.\u00a0<\/em><\/p>\n<p style=\"text-align: justify\">On the <strong>Content<\/strong> tab, click <strong>New item.<\/strong><\/p>\n"},{"acf_fc_layout":"image","image":{"ID":1363702,"id":1363702,"title":"New Item","filename":"New-Item.png","filesize":2003,"url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/New-Item.png","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/field-maps\/field-mobility\/connect-field-maps-and-cityworks-with-integromat\/new-item","alt":"New item","author":"8272","description":"","caption":"","name":"new-item","status":"inherit","uploaded_to":1363662,"date":"2021-09-29 23:22:21","modified":"2021-09-29 23:22:33","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.esri.com\/arcgis-blog\/wp-includes\/images\/media\/default.png","width":344,"height":64,"sizes":{"thumbnail":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/New-Item-213x64.png","thumbnail-width":213,"thumbnail-height":64,"medium":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/New-Item.png","medium-width":344,"medium-height":64,"medium_large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/New-Item.png","medium_large-width":344,"medium_large-height":64,"large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/New-Item.png","large-width":344,"large-height":64,"1536x1536":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/New-Item.png","1536x1536-width":344,"1536x1536-height":64,"2048x2048":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/New-Item.png","2048x2048-width":344,"2048x2048-height":64,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/New-Item.png","card_image-width":344,"card_image-height":64,"wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/New-Item.png","wide_image-width":344,"wide_image-height":64}},"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"<p style=\"text-align: justify\">Click <strong>Feature layer<\/strong>, and in the <strong>Create a feature layer<\/strong> window, select <strong>Water Service Request<\/strong>.<\/p>\n"},{"acf_fc_layout":"image","image":{"ID":1363712,"id":1363712,"title":"Water Service Request","filename":"Water-Service-Request.png","filesize":411610,"url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Water-Service-Request.png","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/field-maps\/field-mobility\/connect-field-maps-and-cityworks-with-integromat\/water-service-request","alt":"Water service request feature layer template","author":"8272","description":"","caption":"","name":"water-service-request","status":"inherit","uploaded_to":1363662,"date":"2021-09-29 23:23:33","modified":"2021-09-29 23:23:50","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.esri.com\/arcgis-blog\/wp-includes\/images\/media\/default.png","width":1021,"height":727,"sizes":{"thumbnail":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Water-Service-Request-213x200.png","thumbnail-width":213,"thumbnail-height":200,"medium":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Water-Service-Request.png","medium-width":367,"medium-height":261,"medium_large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Water-Service-Request.png","medium_large-width":768,"medium_large-height":547,"large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Water-Service-Request.png","large-width":1021,"large-height":727,"1536x1536":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Water-Service-Request.png","1536x1536-width":1021,"1536x1536-height":727,"2048x2048":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Water-Service-Request.png","2048x2048-width":1021,"2048x2048-height":727,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Water-Service-Request-653x465.png","card_image-width":653,"card_image-height":465,"wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Water-Service-Request.png","wide_image-width":1021,"wide_image-height":727}},"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"<p style=\"text-align: justify\">Click <strong>Create<\/strong> and follow the instructions for creating the layer. Use all the default options and provide a <strong>Title<\/strong> of &#8220;Water Service Request.&#8221; After you click <strong>Done<\/strong>, the layer is created and added to your content.<\/p>\n<p style=\"text-align: justify\">On the item details page of the new layer, click <strong>Open in Map Viewer<\/strong>.<\/p>\n"},{"acf_fc_layout":"image","image":{"ID":1363722,"id":1363722,"title":"Open in Map Viewer","filename":"Open-in-Map-Viewer.png","filesize":6742,"url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Open-in-Map-Viewer.png","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/field-maps\/field-mobility\/connect-field-maps-and-cityworks-with-integromat\/open-in-map-viewer-4","alt":"Open in Map Viewer","author":"8272","description":"","caption":"","name":"open-in-map-viewer-4","status":"inherit","uploaded_to":1363662,"date":"2021-09-29 23:24:31","modified":"2021-09-29 23:24:43","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.esri.com\/arcgis-blog\/wp-includes\/images\/media\/default.png","width":360,"height":196,"sizes":{"thumbnail":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Open-in-Map-Viewer-213x196.png","thumbnail-width":213,"thumbnail-height":196,"medium":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Open-in-Map-Viewer.png","medium-width":360,"medium-height":196,"medium_large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Open-in-Map-Viewer.png","medium_large-width":360,"medium_large-height":196,"large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Open-in-Map-Viewer.png","large-width":360,"large-height":196,"1536x1536":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Open-in-Map-Viewer.png","1536x1536-width":360,"1536x1536-height":196,"2048x2048":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Open-in-Map-Viewer.png","2048x2048-width":360,"2048x2048-height":196,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Open-in-Map-Viewer.png","card_image-width":360,"card_image-height":196,"wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Open-in-Map-Viewer.png","wide_image-width":360,"wide_image-height":196}},"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"<p style=\"text-align: justify\">Map Viewer opens with the <strong>Water Service Requests<\/strong> layer.<\/p>\n"},{"acf_fc_layout":"image","image":{"ID":1363742,"id":1363742,"title":"Save Map","filename":"Save-Map.png","filesize":721533,"url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Save-Map.png","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/field-maps\/field-mobility\/connect-field-maps-and-cityworks-with-integromat\/save-map","alt":"Save Map","author":"8272","description":"","caption":"","name":"save-map","status":"inherit","uploaded_to":1363662,"date":"2021-09-29 23:25:29","modified":"2021-09-29 23:25:47","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.esri.com\/arcgis-blog\/wp-includes\/images\/media\/default.png","width":1916,"height":909,"sizes":{"thumbnail":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Save-Map-213x200.png","thumbnail-width":213,"thumbnail-height":200,"medium":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Save-Map.png","medium-width":464,"medium-height":220,"medium_large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Save-Map.png","medium_large-width":768,"medium_large-height":364,"large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Save-Map.png","large-width":1916,"large-height":909,"1536x1536":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Save-Map-1536x729.png","1536x1536-width":1536,"1536x1536-height":729,"2048x2048":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Save-Map.png","2048x2048-width":1916,"2048x2048-height":909,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Save-Map-826x392.png","card_image-width":826,"card_image-height":392,"wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Save-Map.png","wide_image-width":1916,"wide_image-height":909}},"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"<p style=\"text-align: justify\">Click the <strong>Save and open<\/strong> action then choose <strong>Save<\/strong>. Enter a title of &#8220;Water Service Requests&#8221; and click <strong>Save map<\/strong>.<\/p>\n<h2 style=\"text-align: justify\">Create the Integromat Scenario<\/h2>\n<p style=\"text-align: justify\">Browse to <a href=\"https:\/\/www.integromat.com\/en\">Integromat.com<\/a> and create an account if you haven&#8217;t already. Once you sign in, click <strong>Create a new scenario<\/strong> to get started.<\/p>\n<p style=\"text-align: justify\">Click on the large icon to start building the scenario. Search for &#8220;Field Maps&#8221;. Click <strong>ArcGIS Field Maps<\/strong> to use the Field Maps app. Select the <strong>Watch Features<\/strong> module.<\/p>\n"},{"acf_fc_layout":"image","image":{"ID":1363752,"id":1363752,"title":"Select Watch Features","filename":"Select-Watch-Features.png","filesize":14851,"url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Select-Watch-Features.png","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/field-maps\/field-mobility\/connect-field-maps-and-cityworks-with-integromat\/select-watch-features-2","alt":"Select Watch Features module","author":"8272","description":"","caption":"","name":"select-watch-features-2","status":"inherit","uploaded_to":1363662,"date":"2021-09-29 23:26:38","modified":"2021-09-29 23:26:53","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.esri.com\/arcgis-blog\/wp-includes\/images\/media\/default.png","width":647,"height":271,"sizes":{"thumbnail":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Select-Watch-Features-213x200.png","thumbnail-width":213,"thumbnail-height":200,"medium":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Select-Watch-Features.png","medium-width":464,"medium-height":194,"medium_large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Select-Watch-Features.png","medium_large-width":647,"medium_large-height":271,"large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Select-Watch-Features.png","large-width":647,"large-height":271,"1536x1536":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Select-Watch-Features.png","1536x1536-width":647,"1536x1536-height":271,"2048x2048":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Select-Watch-Features.png","2048x2048-width":647,"2048x2048-height":271,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Select-Watch-Features.png","card_image-width":647,"card_image-height":271,"wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Select-Watch-Features.png","wide_image-width":647,"wide_image-height":271}},"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"<p style=\"text-align: justify\">On the webhook configuration dialog, click <strong>Add<\/strong> to start configuring the webhook that will watch for new inspections.<\/p>\n<p style=\"text-align: justify\">Fill out the following information:<\/p>\n<ul>\n<li style=\"text-align: justify\"><strong>Webhook name<\/strong>\u2014Provide a name for the webhook that is unique to the project or map you\u2019re configuring the webhook for.<\/li>\n<li style=\"text-align: justify\"><strong>Connection<\/strong>\u2014Click <strong>Add <\/strong>to connect to your ArcGIS Online account.<\/li>\n<li style=\"text-align: justify\">Click <strong>Continue <\/strong>to sign into your account. You\u2019ll only have to do this once.<\/li>\n<li style=\"text-align: justify\"><strong>Feature Layer<\/strong>\u2014Select the <strong>Water Service Requests<\/strong> feature layer you created earlier.<\/li>\n<li style=\"text-align: justify\"><strong>Trigger events<\/strong>\u2014Select what events trigger the module. For this example, check <strong>Features Created<\/strong>.<\/li>\n<\/ul>\n"},{"acf_fc_layout":"image","image":{"ID":1363762,"id":1363762,"title":"Add a hook","filename":"Add-a-hook.png","filesize":17064,"url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Add-a-hook.png","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/field-maps\/field-mobility\/connect-field-maps-and-cityworks-with-integromat\/add-a-hook","alt":"Add a hook","author":"8272","description":"","caption":"","name":"add-a-hook","status":"inherit","uploaded_to":1363662,"date":"2021-09-29 23:27:23","modified":"2021-09-29 23:27:31","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.esri.com\/arcgis-blog\/wp-includes\/images\/media\/default.png","width":399,"height":617,"sizes":{"thumbnail":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Add-a-hook-213x200.png","thumbnail-width":213,"thumbnail-height":200,"medium":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Add-a-hook.png","medium-width":169,"medium-height":261,"medium_large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Add-a-hook.png","medium_large-width":399,"medium_large-height":617,"large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Add-a-hook.png","large-width":399,"large-height":617,"1536x1536":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Add-a-hook.png","1536x1536-width":399,"1536x1536-height":617,"2048x2048":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Add-a-hook.png","2048x2048-width":399,"2048x2048-height":617,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Add-a-hook-301x465.png","card_image-width":301,"card_image-height":465,"wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Add-a-hook.png","wide_image-width":399,"wide_image-height":617}},"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"<p style=\"text-align: justify\">Click <strong>Save<\/strong> to register the webhook with ArcGIS Online. Then click <strong>OK<\/strong> to finish configuring the <strong>Watch Features<\/strong> module.<\/p>\n<p style=\"text-align: justify\">Next, we need to authenticate with Cityworks. Search for the <strong>HTTP<\/strong> app and select the <strong>Make a request <\/strong>action. Connect it to the ArcGIS Field Maps module.<\/p>\n<p style=\"text-align: justify\">Fill out the following information:<\/p>\n<ul style=\"text-align: justify\">\n<li><strong>URL<\/strong>\u2014Provide the authentication URL for your Cityworks instance (e.g. https:\/\/&lt;your-cityworks-site.com&gt;\/&lt;tenant&gt;\/services\/General\/Authentication\/Authenticate)<\/li>\n<li><strong>Method<\/strong>\u2014Select <strong>GET<\/strong><\/li>\n<li><strong>Query String<\/strong>\u2014Add a parameter with:\n<ul>\n<li><strong>Name<\/strong>: <code>data<\/code><\/li>\n<li><strong>Value<\/strong>: <code> {\"LoginName\": \"&lt;username&gt;\", \"Password\": \"&lt;password&gt;\"}<\/code><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p style=\"text-align: justify\">\n"},{"acf_fc_layout":"image","image":{"ID":1363782,"id":1363782,"title":"Authenticate with Cityworks","filename":"Authenticate-with-City-Works.png","filesize":22379,"url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Authenticate-with-City-Works.png","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/field-maps\/field-mobility\/connect-field-maps-and-cityworks-with-integromat\/authenticate-with-city-works","alt":"Authenticate with Cityworks","author":"8272","description":"","caption":"","name":"authenticate-with-city-works","status":"inherit","uploaded_to":1363662,"date":"2021-09-29 23:31:38","modified":"2021-09-29 23:31:56","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.esri.com\/arcgis-blog\/wp-includes\/images\/media\/default.png","width":398,"height":825,"sizes":{"thumbnail":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Authenticate-with-City-Works-213x200.png","thumbnail-width":213,"thumbnail-height":200,"medium":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Authenticate-with-City-Works.png","medium-width":126,"medium-height":261,"medium_large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Authenticate-with-City-Works.png","medium_large-width":398,"medium_large-height":825,"large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Authenticate-with-City-Works.png","large-width":398,"large-height":825,"1536x1536":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Authenticate-with-City-Works.png","1536x1536-width":398,"1536x1536-height":825,"2048x2048":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Authenticate-with-City-Works.png","2048x2048-width":398,"2048x2048-height":825,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Authenticate-with-City-Works-224x465.png","card_image-width":224,"card_image-height":465,"wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Authenticate-with-City-Works.png","wide_image-width":398,"wide_image-height":825}},"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"<p>Click <strong>OK<\/strong> to save the configured module.<\/p>\n<p style=\"text-align: justify\">Next, search for the <strong>JSON<\/strong> app and select the <strong>Parse JSON<\/strong> action. We&#8217;ll use this module to extract the token that is returned from the previous request.<\/p>\n<p style=\"text-align: justify\">Click <strong>Add<\/strong> to add a new data structure.<\/p>\n<p style=\"text-align: justify\">Set the <strong>Data structure name<\/strong> to &#8220;Cityworks Authentication Response&#8221;.<\/p>\n<p style=\"text-align: justify\">Click <strong>Generator<\/strong> to generate the JSON specification from the following sample JSON:<\/p>\n"},{"acf_fc_layout":"sidebar","content":"","image_reference":false,"layout":"code_snippet","image_reference_figure":"","snippet":"{\"Value\":{\"Token\":\"\"},\"Status\":0,\"Message\":\"\",\"ErrorMessages\":[],\"WarningMessages\":[],\"SuccessMessages\":[]}","spotlight_name":"","section_title":"","position":"Center","spotlight_image":false},{"acf_fc_layout":"image","image":{"ID":1363802,"id":1363802,"title":"Generate Cityworks Auth Response","filename":"Generate-CW-Auth-Response.png","filesize":31596,"url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Generate-CW-Auth-Response.png","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/field-maps\/field-mobility\/connect-field-maps-and-cityworks-with-integromat\/generate-cw-auth-response","alt":"Generate Cityworks Auth Response","author":"8272","description":"","caption":"","name":"generate-cw-auth-response","status":"inherit","uploaded_to":1363662,"date":"2021-09-29 23:36:28","modified":"2021-09-29 23:36:52","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.esri.com\/arcgis-blog\/wp-includes\/images\/media\/default.png","width":399,"height":742,"sizes":{"thumbnail":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Generate-CW-Auth-Response-213x200.png","thumbnail-width":213,"thumbnail-height":200,"medium":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Generate-CW-Auth-Response.png","medium-width":140,"medium-height":261,"medium_large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Generate-CW-Auth-Response.png","medium_large-width":399,"medium_large-height":742,"large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Generate-CW-Auth-Response.png","large-width":399,"large-height":742,"1536x1536":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Generate-CW-Auth-Response.png","1536x1536-width":399,"1536x1536-height":742,"2048x2048":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Generate-CW-Auth-Response.png","2048x2048-width":399,"2048x2048-height":742,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Generate-CW-Auth-Response-250x465.png","card_image-width":250,"card_image-height":465,"wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Generate-CW-Auth-Response.png","wide_image-width":399,"wide_image-height":742}},"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"<p style=\"text-align: justify\">Click <strong>Save<\/strong> to save the data structure.<\/p>\n<p style=\"text-align: justify\">Set the <strong>JSON String<\/strong> to be the &#8220;Data&#8221; object from the previous module and click <strong>OK<\/strong>.<\/p>\n"},{"acf_fc_layout":"image","image":{"ID":1363812,"id":1363812,"title":"Parse CW Authentication Response","filename":"Parse-CW-Authentication-Response.png","filesize":18785,"url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Parse-CW-Authentication-Response.png","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/field-maps\/field-mobility\/connect-field-maps-and-cityworks-with-integromat\/parse-cw-authentication-response","alt":"Parse Cityworks Authentication Response","author":"8272","description":"","caption":"","name":"parse-cw-authentication-response","status":"inherit","uploaded_to":1363662,"date":"2021-09-29 23:37:31","modified":"2021-09-29 23:37:46","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.esri.com\/arcgis-blog\/wp-includes\/images\/media\/default.png","width":397,"height":383,"sizes":{"thumbnail":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Parse-CW-Authentication-Response-213x200.png","thumbnail-width":213,"thumbnail-height":200,"medium":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Parse-CW-Authentication-Response.png","medium-width":271,"medium-height":261,"medium_large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Parse-CW-Authentication-Response.png","medium_large-width":397,"medium_large-height":383,"large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Parse-CW-Authentication-Response.png","large-width":397,"large-height":383,"1536x1536":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Parse-CW-Authentication-Response.png","1536x1536-width":397,"1536x1536-height":383,"2048x2048":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Parse-CW-Authentication-Response.png","2048x2048-width":397,"2048x2048-height":383,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Parse-CW-Authentication-Response.png","card_image-width":397,"card_image-height":383,"wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Parse-CW-Authentication-Response.png","wide_image-width":397,"wide_image-height":383}},"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"<p style=\"text-align: justify\">Next, you\u2019ll add an <strong>Iterator<\/strong> module. This allows the webhook to iterate through an array of features if multiple features are returned at once. For example, if multiple mobile workers add new service requests around the same time, an iterator ensures each inspection is processed.<\/p>\n<p style=\"text-align: justify\">In the <strong>Tools<\/strong> section, click <strong>Flow Control<\/strong>.<\/p>\n"},{"acf_fc_layout":"image","image":{"ID":1363822,"id":1363822,"title":"Flow Control","filename":"Flow-Control.png","filesize":4816,"url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Flow-Control.png","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/field-maps\/field-mobility\/connect-field-maps-and-cityworks-with-integromat\/flow-control-3","alt":"flow control","author":"8272","description":"","caption":"","name":"flow-control-3","status":"inherit","uploaded_to":1363662,"date":"2021-09-29 23:38:26","modified":"2021-09-29 23:38:33","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.esri.com\/arcgis-blog\/wp-includes\/images\/media\/default.png","width":193,"height":105,"sizes":{"thumbnail":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Flow-Control.png","thumbnail-width":193,"thumbnail-height":105,"medium":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Flow-Control.png","medium-width":193,"medium-height":105,"medium_large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Flow-Control.png","medium_large-width":193,"medium_large-height":105,"large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Flow-Control.png","large-width":193,"large-height":105,"1536x1536":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Flow-Control.png","1536x1536-width":193,"1536x1536-height":105,"2048x2048":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Flow-Control.png","2048x2048-width":193,"2048x2048-height":105,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Flow-Control.png","card_image-width":193,"card_image-height":105,"wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Flow-Control.png","wide_image-width":193,"wide_image-height":105}},"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"<p style=\"text-align: justify\">From the list of options, select <strong>Iterator<\/strong>. The <strong>Iterator<\/strong> module is automatically added to the webhook and connected to the Field Maps module.<\/p>\n<p style=\"text-align: justify\">Click in the <strong>Array<\/strong> text box and then, using the dropdowns, find <strong>Adds[]<\/strong> under the <strong>Service Requests (0) <\/strong>layer. This is the array of new features to iterate over.<\/p>\n"},{"acf_fc_layout":"image","image":{"ID":1363832,"id":1363832,"title":"Iterator","filename":"Iterator.png","filesize":8632,"url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Iterator.png","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/field-maps\/field-mobility\/connect-field-maps-and-cityworks-with-integromat\/iterator-2","alt":"Iterator","author":"8272","description":"","caption":"","name":"iterator-2","status":"inherit","uploaded_to":1363662,"date":"2021-09-29 23:39:23","modified":"2021-09-29 23:39:31","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.esri.com\/arcgis-blog\/wp-includes\/images\/media\/default.png","width":399,"height":232,"sizes":{"thumbnail":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Iterator-213x200.png","thumbnail-width":213,"thumbnail-height":200,"medium":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Iterator.png","medium-width":399,"medium-height":232,"medium_large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Iterator.png","medium_large-width":399,"medium_large-height":232,"large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Iterator.png","large-width":399,"large-height":232,"1536x1536":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Iterator.png","1536x1536-width":399,"1536x1536-height":232,"2048x2048":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Iterator.png","2048x2048-width":399,"2048x2048-height":232,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Iterator.png","card_image-width":399,"card_image-height":232,"wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Iterator.png","wide_image-width":399,"wide_image-height":232}},"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"<p>Click <strong>OK<\/strong> to save the configured module.<\/p>\n<p style=\"text-align: justify\">Next, click the <strong>JSON <\/strong>app again (this time it&#8217;s under your favorites section) and select the <strong>Create JSON<\/strong> module.<\/p>\n<p style=\"text-align: justify\">Click <strong>Add<\/strong> to add a new data structure. This time we&#8217;ll add a simplified version of a Cityworks Service Request object. Consult the Cityworks Service Request API to view all the possible parameters.<\/p>\n<p style=\"text-align: justify\">Set the <strong>Data structure name <\/strong>to &#8220;Simplified Cityworks Service Request&#8221;.<\/p>\n<p style=\"text-align: justify\">Click <strong>Generate<\/strong> and use the following sample JSON to generate the data structure:<\/p>\n"},{"acf_fc_layout":"sidebar","content":"","image_reference":false,"layout":"code_snippet","image_reference_figure":"","snippet":"{\"ProblemSid\":123,\"x\":123.45,\"y\":123.45,\"details\":\"Some details\",\"CallerFirstName\":\"First\",\"CallerLastName\":\"Last\"}","spotlight_name":"","section_title":"","position":"Center","spotlight_image":false},{"acf_fc_layout":"image","image":{"ID":1363842,"id":1363842,"title":"Simplified Cityworks service request data structure","filename":"Simplified-CW-Data-Structure.png","filesize":29842,"url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Simplified-CW-Data-Structure.png","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/field-maps\/field-mobility\/connect-field-maps-and-cityworks-with-integromat\/simplified-cw-data-structure","alt":"Simplified Cityworks service request data structure","author":"8272","description":"","caption":"","name":"simplified-cw-data-structure","status":"inherit","uploaded_to":1363662,"date":"2021-09-29 23:41:22","modified":"2021-09-29 23:41:46","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.esri.com\/arcgis-blog\/wp-includes\/images\/media\/default.png","width":399,"height":720,"sizes":{"thumbnail":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Simplified-CW-Data-Structure-213x200.png","thumbnail-width":213,"thumbnail-height":200,"medium":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Simplified-CW-Data-Structure.png","medium-width":145,"medium-height":261,"medium_large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Simplified-CW-Data-Structure.png","medium_large-width":399,"medium_large-height":720,"large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Simplified-CW-Data-Structure.png","large-width":399,"large-height":720,"1536x1536":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Simplified-CW-Data-Structure.png","1536x1536-width":399,"1536x1536-height":720,"2048x2048":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Simplified-CW-Data-Structure.png","2048x2048-width":399,"2048x2048-height":720,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Simplified-CW-Data-Structure-258x465.png","card_image-width":258,"card_image-height":465,"wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Simplified-CW-Data-Structure.png","wide_image-width":399,"wide_image-height":720}},"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"<p style=\"text-align: justify\">Click <strong>Save<\/strong> to save the data structure.<\/p>\n<p style=\"text-align: justify\">Fill out the following information:<\/p>\n<ul>\n<li style=\"text-align: justify\"><strong>ProblemSid<\/strong>\u2014This is the type of service request that will be created. In this case a Water Quality &#8211; Cloudy Water Service Request should be created. This value will vary from site to site. You can find the list of possible values by making a request to the Service Requests Templates endpoint (e.g. https:\/\/&lt;your-cityworks-site.com&gt;\/&lt;tenant&gt;\/services\/Ams\/ServiceRequestTemplate\/Templates). In our case the ProblemSid for the &#8220;Water: Quality &#8211; Cloudy Water&#8221; service request template is 22176.<\/li>\n<li style=\"text-align: justify\"><strong>x<\/strong>\u2014This is the x coordinate of the location (in Web Mercator spatial reference). Map the current feature\u2019s &#8220;X&#8221; value to this field<\/li>\n<li style=\"text-align: justify\"><strong>y<\/strong>\u2014This is the y coordinate of the location (in Web Mercator spatial reference). Map the current feature\u2019s &#8220;Y&#8221; value to this field<\/li>\n<li style=\"text-align: justify\"><strong>details<\/strong>\u2014Those of the service request. Map the current features &#8220;Additional Details (COMMENTS)&#8221; value to this field.<\/li>\n<li style=\"text-align: justify\"><strong>CallerFirstName<\/strong>\u2014This is the first name of the user that submitted the feature. Map the current feature\u2019s &#8220;First and Last Name (NAME)&#8221; value to this field. You&#8217;ll have to split the value to just get the first part using the <em>get<\/em> and <em>split<\/em> IML functions.<\/li>\n<li style=\"text-align: justify\"><strong>CallerLastName<\/strong>\u2014This is the last name of the user that submitted the feature. Map the current feature\u2019s &#8220;First and Last Name (NAME)&#8221; value to this field. You&#8217;ll have to split the value to just get the last part using the <em>get<\/em> and <em>split<\/em> IML functions.<\/li>\n<\/ul>\n"},{"acf_fc_layout":"image","image":{"ID":1363852,"id":1363852,"title":"Create Service Request","filename":"Create-Service-Request.png","filesize":20913,"url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Create-Service-Request.png","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/field-maps\/field-mobility\/connect-field-maps-and-cityworks-with-integromat\/create-service-request","alt":"Create service request","author":"8272","description":"","caption":"","name":"create-service-request","status":"inherit","uploaded_to":1363662,"date":"2021-09-29 23:43:00","modified":"2021-09-29 23:43:12","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.esri.com\/arcgis-blog\/wp-includes\/images\/media\/default.png","width":396,"height":839,"sizes":{"thumbnail":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Create-Service-Request-213x200.png","thumbnail-width":213,"thumbnail-height":200,"medium":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Create-Service-Request.png","medium-width":123,"medium-height":261,"medium_large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Create-Service-Request.png","medium_large-width":396,"medium_large-height":839,"large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Create-Service-Request.png","large-width":396,"large-height":839,"1536x1536":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Create-Service-Request.png","1536x1536-width":396,"1536x1536-height":839,"2048x2048":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Create-Service-Request.png","2048x2048-width":396,"2048x2048-height":839,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Create-Service-Request-219x465.png","card_image-width":219,"card_image-height":465,"wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Create-Service-Request.png","wide_image-width":396,"wide_image-height":839}},"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"<p>Click <strong>OK<\/strong> to save the configured module.<\/p>\n<p style=\"text-align: justify\">Next, add another <strong>HTTP<\/strong> app and select the <strong>Make a request<\/strong> action. This is the final step in the scenario and it will submit a request to Cityworks to create the Service Request.<\/p>\n<p style=\"text-align: justify\">Fill out the following information:<\/p>\n<ul>\n<li style=\"text-align: justify\"><strong>URL<\/strong>\u2014Provide the Service Request Creation endpoint for your Cityworks instance (e.g. https:\/\/&lt;your-cityworks-site.com&gt;\/&lt;tenant&gt;\/ services\/Ams\/ServiceRequest\/Create)<\/li>\n<li style=\"text-align: justify\"><strong>Method<\/strong>\u2014Select <strong>GET<\/strong><\/li>\n<li><strong>Query String<\/strong>\u2014Add two parameters with:\n<ul>\n<li style=\"text-align: justify\"><strong>Name<\/strong>: data<\/li>\n<li style=\"text-align: justify\"><strong>Value<\/strong>: The previously created JSON string<\/li>\n<li style=\"text-align: justify\"><strong>Name<\/strong>: token<\/li>\n<li style=\"text-align: justify\"><strong>Value<\/strong>: The previously acquired token<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n"},{"acf_fc_layout":"image","image":{"ID":1363862,"id":1363862,"title":"Submit request to Cityworks","filename":"Send-Request.png","filesize":21881,"url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Send-Request.png","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/field-maps\/field-mobility\/connect-field-maps-and-cityworks-with-integromat\/send-request","alt":"Submit request to Cityworks","author":"8272","description":"","caption":"","name":"send-request","status":"inherit","uploaded_to":1363662,"date":"2021-09-29 23:44:06","modified":"2021-09-29 23:44:23","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.esri.com\/arcgis-blog\/wp-includes\/images\/media\/default.png","width":396,"height":852,"sizes":{"thumbnail":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Send-Request-213x200.png","thumbnail-width":213,"thumbnail-height":200,"medium":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Send-Request.png","medium-width":121,"medium-height":261,"medium_large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Send-Request.png","medium_large-width":396,"medium_large-height":852,"large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Send-Request.png","large-width":396,"large-height":852,"1536x1536":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Send-Request.png","1536x1536-width":396,"1536x1536-height":852,"2048x2048":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Send-Request.png","2048x2048-width":396,"2048x2048-height":852,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Send-Request-216x465.png","card_image-width":216,"card_image-height":465,"wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Send-Request.png","wide_image-width":396,"wide_image-height":852}},"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"<p>Click <strong>OK<\/strong> to save the configured module.<\/p>\n<p style=\"text-align: justify\">Finally, we want to add a filter so that only features that are of the &#8220;Water Quality &#8211; Cloudy Water&#8221; type are creating service requests. Click on the wrench icon between the <strong>Iterator<\/strong> and <strong>JSON<\/strong> modules.<\/p>\n<p style=\"text-align: justify\">Set the <strong>Label <\/strong>to &#8220;Is Cloudy Water&#8221;.<\/p>\n<p style=\"text-align: justify\">Set the <strong>Condition<\/strong> to check that the &#8220;Type of Issue (REQUESTTYPE)&#8221; is <strong>Equal to<\/strong> &#8220;Water Quality \u2013 Cloudy Water&#8221;.<\/p>\n"},{"acf_fc_layout":"image","image":{"ID":1363872,"id":1363872,"title":"Filter","filename":"Filter.png","filesize":10070,"url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Filter.png","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/field-maps\/field-mobility\/connect-field-maps-and-cityworks-with-integromat\/filter-11","alt":"Filter","author":"8272","description":"","caption":"","name":"filter-11","status":"inherit","uploaded_to":1363662,"date":"2021-09-29 23:44:59","modified":"2021-09-29 23:45:06","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.esri.com\/arcgis-blog\/wp-includes\/images\/media\/default.png","width":396,"height":433,"sizes":{"thumbnail":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Filter-213x200.png","thumbnail-width":213,"thumbnail-height":200,"medium":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Filter.png","medium-width":239,"medium-height":261,"medium_large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Filter.png","medium_large-width":396,"medium_large-height":433,"large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Filter.png","large-width":396,"large-height":433,"1536x1536":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Filter.png","1536x1536-width":396,"1536x1536-height":433,"2048x2048":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Filter.png","2048x2048-width":396,"2048x2048-height":433,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Filter.png","card_image-width":396,"card_image-height":433,"wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Filter.png","wide_image-width":396,"wide_image-height":433}},"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"<p style=\"text-align: justify\">Click <strong>OK.<\/strong><\/p>\n<p style=\"text-align: justify\">At this point, the entire scenario is complete and ready for testing! It should look like this:<\/p>\n"},{"acf_fc_layout":"image","image":{"ID":1363882,"id":1363882,"title":"Scenario","filename":"Scenario.png","filesize":45272,"url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Scenario.png","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/field-maps\/field-mobility\/connect-field-maps-and-cityworks-with-integromat\/scenario","alt":"The scenario","author":"8272","description":"","caption":"","name":"scenario","status":"inherit","uploaded_to":1363662,"date":"2021-09-29 23:45:38","modified":"2021-09-29 23:45:46","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.esri.com\/arcgis-blog\/wp-includes\/images\/media\/default.png","width":1584,"height":215,"sizes":{"thumbnail":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Scenario-213x200.png","thumbnail-width":213,"thumbnail-height":200,"medium":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Scenario.png","medium-width":464,"medium-height":63,"medium_large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Scenario.png","medium_large-width":768,"medium_large-height":104,"large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Scenario.png","large-width":1584,"large-height":215,"1536x1536":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Scenario-1536x208.png","1536x1536-width":1536,"1536x1536-height":208,"2048x2048":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Scenario.png","2048x2048-width":1584,"2048x2048-height":215,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Scenario-826x112.png","card_image-width":826,"card_image-height":112,"wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Scenario.png","wide_image-width":1584,"wide_image-height":215}},"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"<p style=\"text-align: justify\">Click <strong>Run Once<\/strong> so that the scenario is active.<\/p>\n<p style=\"text-align: justify\">In the Field Maps mobile app, open the &#8220;Water Service Request&#8221; map you created and collect a new feature as shown below:<\/p>\n"},{"acf_fc_layout":"image","image":{"ID":1363892,"id":1363892,"title":"Collect Feature","filename":"Collect-Feature-e1632959809202.png","filesize":78504,"url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Collect-Feature-e1632959809202.png","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/field-maps\/field-mobility\/connect-field-maps-and-cityworks-with-integromat\/collect-feature","alt":"Collect feature","author":"8272","description":"","caption":"","name":"collect-feature","status":"inherit","uploaded_to":1363662,"date":"2021-09-29 23:46:22","modified":"2021-09-29 23:46:32","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.esri.com\/arcgis-blog\/wp-includes\/images\/media\/default.png","width":300,"height":606,"sizes":{"thumbnail":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Collect-Feature-213x200.png","thumbnail-width":213,"thumbnail-height":200,"medium":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Collect-Feature-e1632959809202.png","medium-width":129,"medium-height":261,"medium_large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Collect-Feature-e1632959809202.png","medium_large-width":300,"medium_large-height":606,"large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Collect-Feature-e1632959809202.png","large-width":300,"large-height":606,"1536x1536":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Collect-Feature-761x1536.png","1536x1536-width":761,"1536x1536-height":1536,"2048x2048":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Collect-Feature-1014x2048.png","2048x2048-width":1014,"2048x2048-height":2048,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Collect-Feature-230x465.png","card_image-width":230,"card_image-height":465,"wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Collect-Feature-535x1080.png","wide_image-width":535,"wide_image-height":1080}},"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"<p style=\"text-align: justify\">In Integromat, you should see the scenario execute within 30 seconds or so. After it completes, open the Cityworks Respond app. There should be a new request using the attributes submitted from the Field Maps mobile app.<\/p>\n"},{"acf_fc_layout":"image","image":{"ID":1363912,"id":1363912,"title":"Respond App","filename":"Respond-App.png","filesize":502619,"url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Respond-App.png","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/field-maps\/field-mobility\/connect-field-maps-and-cityworks-with-integromat\/respond-app","alt":"Cityworks respond app","author":"8272","description":"","caption":"","name":"respond-app","status":"inherit","uploaded_to":1363662,"date":"2021-09-29 23:47:16","modified":"2021-09-29 23:47:33","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.esri.com\/arcgis-blog\/wp-includes\/images\/media\/default.png","width":1917,"height":968,"sizes":{"thumbnail":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Respond-App-213x200.png","thumbnail-width":213,"thumbnail-height":200,"medium":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Respond-App.png","medium-width":464,"medium-height":234,"medium_large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Respond-App.png","medium_large-width":768,"medium_large-height":388,"large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Respond-App.png","large-width":1917,"large-height":968,"1536x1536":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Respond-App-1536x776.png","1536x1536-width":1536,"1536x1536-height":776,"2048x2048":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Respond-App.png","2048x2048-width":1917,"2048x2048-height":968,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Respond-App-826x417.png","card_image-width":826,"card_image-height":417,"wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/Respond-App.png","wide_image-width":1917,"wide_image-height":968}},"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"<p style=\"text-align: justify\">This is one way to use the Field Maps Integromat app to complete an integration workflow with Cityworks. You could extend this in so many ways! See the <a href=\"https:\/\/doc.arcgis.com\/en\/field-maps\/android\/help\/automate.htm\">Automate Field Maps<\/a> \u00a0and <a href=\"https:\/\/www.cityworks.com\/solutions\/work-management\/\">Work Management<\/a> topics for more information.<\/p>\n"}],"authors":[{"ID":8272,"user_firstname":"Aaron","user_lastname":"Pulver","nickname":"APulver","user_nicename":"apulver","display_name":"Aaron Pulver","user_email":"APulver@esri.com","user_url":"","user_registered":"2018-08-13 15:03:58","user_description":"Aaron is a lead Product Engineer on the Field Apps team primarily focused on location sharing, smart forms, and automation. In his free time, you can often find him hiking, camping, or kayaking throughout Central New York.","user_avatar":"<img data-del=\"avatar\" src='https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2018\/08\/2099642.jpeg' class='avatar pp-user-avatar avatar-96 photo ' height='96' width='96'\/>"},{"ID":10102,"user_firstname":"Joshua","user_lastname":"Clifford","nickname":"Joshua Clifford","user_nicename":"jclifford","display_name":"Josh Clifford","user_email":"jclifford@esri.com","user_url":"","user_registered":"2019-11-13 14:04:25","user_description":"Josh is a Product Engineering Writer with a background in geography and comparative literature. When he isn't writing for the field apps team, he enjoys reading short stories, trying new recipes, and playing his bass clarinet.","user_avatar":"<img data-del=\"avatar\" src='https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2022\/03\/josh-213x200.jpg' class='avatar pp-user-avatar avatar-96 photo ' height='96' width='96'\/>"}],"related_articles":[{"ID":1326602,"post_author":"8272","post_date":"2021-09-27 08:13:22","post_date_gmt":"2021-09-27 15:13:22","post_content":"","post_title":"Automatically create Workforce assignments after an inspection","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"closed","post_password":"","post_name":"automatically-create-workforce-assignments-after-an-inspection","to_ping":"","pinged":"","post_modified":"2022-07-05 08:42:12","post_modified_gmt":"2022-07-05 15:42:12","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.esri.com\/arcgis-blog\/?post_type=blog&#038;p=1326602","menu_order":0,"post_type":"blog","post_mime_type":"","comment_count":"2","filter":"raw"},{"ID":1331442,"post_author":"8272","post_date":"2021-08-23 08:46:12","post_date_gmt":"2021-08-23 15:46:12","post_content":"","post_title":"Use webhooks to automate workflows in ArcGIS Field Maps with Power Automate","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"closed","post_password":"","post_name":"use-webhooks-to-automate-workflows-in-arcgis-field-maps-with-power-automate","to_ping":"","pinged":"","post_modified":"2024-05-20 11:36:36","post_modified_gmt":"2024-05-20 18:36:36","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.esri.com\/arcgis-blog\/?post_type=blog&#038;p=1331442","menu_order":0,"post_type":"blog","post_mime_type":"","comment_count":"5","filter":"raw"},{"ID":1300072,"post_author":"10102","post_date":"2021-09-14 10:15:54","post_date_gmt":"2021-09-14 17:15:54","post_content":"","post_title":"Automate email notifications for field updates","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"closed","post_password":"","post_name":"automate-email-notifications-for-field-updates","to_ping":"","pinged":"","post_modified":"2021-12-31 07:13:23","post_modified_gmt":"2021-12-31 15:13:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.esri.com\/arcgis-blog\/?post_type=blog&#038;p=1300072","menu_order":0,"post_type":"blog","post_mime_type":"","comment_count":"7","filter":"raw"}],"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/cityworks_blog_card.png","wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2021\/09\/citworks_blog_banner-min.png"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.9 (Yoast SEO v25.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Connect Field Maps and Cityworks with Integromat<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.esri.com\/arcgis-blog\/products\/field-maps\/field-mobility\/connect-field-maps-and-cityworks-with-integromat\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta 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